The Mozart Prague

What a gem! We absolutely loved this hotel. Our room (an executive suite) was incredibly spacious, and with a gorgeous view of the Charles bridge and castle. The beds were extremely comfortable (although if you do get a cot, like we did for our daughter, be sure to ask for a mattress topper, as the cot itself is like laying directly on springs). The AC works extremely well. This felt like a luxury apartment, it was special in all the details. Rooms were also extremely quiet. The location is second to none, just steps from Charles Bridge. You can't beat it. Service was impeccable. They were so friendly and always available to help. We can't recommend this hotel enough for your next stay to Prague!

We stayed in the hotel for 3 nights in May 2025. The location of the hotel is just perfect, in the heart of the old town, very close to Charles bridge and the town overall is very safe. We were welcomed by a friendly staff at the reception and the check in was a breeze. We were given details of the town as well as the hotel. Our room was big, spacious and had everything one could ask for. The bed was very comfortable with ultra clean bed linens. The heater worked efficiently and the hot water in the bathroom was very relaxing after a tiring day. The toilet and bathroom in our room were separate and the toilet was a little too small but the good part is it was a timer saver for two people to get ready at once. The breakfast was very good, good varieties of cheese and lot of vegetarian options. Allan helped refine our itinerary and gave some very good inputs on what to skip and what to visit. Uber is a life saver in Prague and very pocket friendly. Mostly, all tourist spots are in the close proximity and the area is super safe to roam around in the late evenings also. Overall, its a beautiful hotel equipped with all amenities and super friendly staff. Would love to stay again, highly recommended.

My husband and daughter had the very surprising pleasure to receive an upgrade of the rooms for our weekend trip. ||We had expected a beautiful location in the heart of Prague and were not disappointed - in fact - we were blown away by the charming reception, hospitality and grandezza of the staff. ||Our time there was incredible, the class and the atmosphere in a historic building were outstanding. Everything was renovated and prepared with tender loving care and to the highest standard without being over the top. ||The breakfast buffet was delicious, again very carefully selected and of the highest quality. ||The hotel with its location, a stonethrow away from the Karlsbridge, was a real retreat to us, it allowed us to come back and forth to the hotel whenever we needed to relax - in fact the Hotel was the very center of our tour!||We sure will come back !||Thank you again, ||Susanne

Clean rooms-bathroom was excellent, my request for mobility (1st floor) was accommodated and any room maintenance issues were taken care of. Front desk staff were very helpful & had good command of English-no language barrier. Courtyard was well kept up and functional, head concierge was Excellent with his suggestions for activities-use his knowledge for a better experience. Definitely enhanced our 4-day Prague stay!

The hotel moved me into a new and beautiful room when I had concerns with my original one. I really appreciate the amazing customer service helping me. Hotel is centrally located to just about everything while also providing its guests a gorgeous courtyard, unique rooms and newly renovated bathrooms. Highly recommend staying here. Thank you, Mozart Prague, for making my stay in this fabulous city special! I’m definitely coming back.

Highly recommend the Mozart hotel! Staff was superb - especially Dorine, Oksana and all the gentlemen who help with luggage. This hotel is amazing. We had two rooms and my teenage daughters will be talking about their amazing room for years. My room was beyond fabulous as well (except for the rather small toilet room). The location is perfect - we were able to walk everywhere even with my injured leg. Thank you Dorine for ensuring my family had a wonderful visit. I highly recommend this hotel to anyone traveling to Prague - you will not be disappointed.

The hotel is beautiful and centrally located to all attractions and city activity. The issue we had was in the quality of the rooms we had. Our first room had no air conditioning. We informed the front desk after the first night and they said they would send maintenance to look at it. The second night was even warmer and still no air conditioning. After bringing to the attention of management again, they switched our room. On the third night in the new room, there was no hot water in the shower. ||For what we paid and the experience we expected from an Accor hotel of this caliber, it was a true disappointment.

Great location & great service. My only complaint was about the room. While the room itself was nice/fine, there was a pathway right outside the window of the room. As such, I had people constantly walking past my window and looking in. For price of the room, you would have expected more privacy. For reference, it was room 210.

There is a reason I only stay at 5 star group/franchise hotels such as the Four Seasons or Oriental. The reason is that these European grade 5 stars fall short and the amenities, qualities and services are 3 star. The hotel was old and showed its age and lacked the amenities required for a 5 star which my wife defined it having. Step in tub showers, odd room layouts (being old homes) and the beds are 10 years old sitting right in the floor. Don't take the risk and for the money the real 5 stars are worth it especially if you have jet leg. The high light was the best concierge I have seen in a long while.

Wonderful location and room. Really enjoyed the breakfast buffet. Would definitely recommend.

Indulgent. Ornate. Opulent. Exquisite. Yes, all of those words apply. Totally blew us away, especially since we only had reviews to look at for guidance prior to booking. If you're looking for the same, don't hesitate. This is by far the best accommodation you could make in Prague. 3 minutes walk to the Charles bridge, about the same to old town square - the location is unmatched. I've stayed in dozens of hotels throughout Europe and never experienced anything like this. I don't think I've had a hotel like this in the US either. The suite was MASSIVE! 6 Windows, heavy tapestry drapes, huge bathroom, hardwood floors, 4 poster king size bed, upholstered chairs and full couch... I mean this is far bigger than a lot of apartments!! A restored 17th century palace that has every luxury. Mozart loved staying here and they've named a suite after him. Yep, it has a lot of history. The staff was probably the nicest and most helpful of any I've ever encountered. The restaurant was outstanding. The rooms opened up to a spectacular indoor courtyard that was so inviting. The former chapel has been converted to an incredible cigar lounge complete with leather chairs, Cuban cigars and top notch liquor. And it's inexpensive! I totally indulged!! If you're coming to Prague and are looking for a place to stay you can stop right now. This is it. Trust me. If you're headed to another city change your plans and come to Prague. Stay here! You'll thank me.

This hotel is a converted castle and brings old world charm alive with all the necessary modern conveniences. My room was on the 4th floor overlooking the courtyard. We visited in October but o imagine sitting on the balcony or downstairs enjoying a cocktail on a summer evening. My room was what I would call a suite. The bed was in one section, there was another small changing area with room for my suitcase. Two large closets lined the wall. Down the hall was a WC and a full tub/sink in a separate bath room. Everything was sparkling clean. The bed with the lovely down comforter was just the right combination of firm and soft. Multiple pillows to choose from. I was thankful the staff was kind enough to leave a power converter for my use as the one I purchased in the states was not fitting in the round fixtures in Europe. The hotel has a morning breakfast area, a bar and an amazing looking restaurant with very reasonable prices. The staff was attentive and friendly. Everyone spoke multiple languages including very good English. Just around the corner was a perfect coffee shop. In fact there was something amazing to look at around every corner. Great location with a view of the Charles Bridge. Highly recommended.

Extraordinary hotel that was a former palace. Both Mozart & Casanova stayed here in its former glory days. The location could not be better. Very close to the Charles Bridge and Old Town Square. Walkable to so many great restaurants, shops, pubs and wine bars. Also very close to trams and a Metro station. Our hotel suite was gargantuan compared to a typical European hotel. Four poster bed, sofa, 2 dressers, desk, crystal chandelier, kitchen, 5 huge windows, and enormous bath. There would still have been room on our gorgeous herringbone patterned hardwood floors for several couples to dance! Service here has been outstanding. Literally anything we've needed has been done immediately. Great restaurant onsite, several outdoor courtyards and a cigar bar downstairs that my husband loved! Definitely a 5 Star Hotel all the way!!!

The Pachtuv Palace was our last hotel during a 3-week trip through Europe, and it was the perfect ending to our trip (especially over the winter holidays). We got upgraded to a suite, which is pretty amazing: huge living room, separate kitchenette and dining room, large bedroom, a bath and a shower, etc. And it's not a typical boring hotel, but rather has a lot of character (it's from 1628 and they say that Mozart had stayed there) -- so it's perfect for experiencing Prague. The hotel is just a block from the river and Charles Bridge (so right in the middle of everything in Old Town), but it is surprisingly calm and quiet inside the hotel itself. The staff was incredibly nice and accommodating and our rooms were always kept impeccably clean.

The Suite Hotel Pachtuv Palac is in an old mansion about 100 yards from the foot of the Charles Bridge in Old Town. The location really couldn't have been better. I've heard some people complain about street noise, but we were on the inner courtyard and had no problems at all. The staff was friendly and helpful (almost to the point of obsequiousness). The hotel itself does not look or feel like a traditional hotel. The bottom level is divided into 2 courtyards, with a restaurant in one of them. Our room (#310) was huge and felt like the attic of a large private house, complete with winding staircase and exposed beams (watch your head!). The bathroom was clean and big, although the beam at eye level added an element of danger to my morning shower. The big living room gave us plenty of room to spread out, which was a nice surprise in a city that is known for being a tight fit. We didn't use the kitchenette for anything other than making coffee in the morning, and you really couldn't have if you wanted to. There is a burner or two, but don't expect to be able to make anything more extravagant because of the lack of counter space. I'd recommend this place to anyone going to Prague for the location alone, but the size and staff are icing on the cake.

I AM DISGUSTED WITH YOUR CUSTOMER SERVICE, YOU OUGHT TO BE ASHAMED OF YOURSELF FOR STEALING OUR MONEY!!! YOU ARE CORRUPT! My advice: never book with this hotel! I planned a trip and booked with this hotel and had to postpone the trip due to a serious condition with my spouse. I called to cancel every hotel and received a full refund from everyone else with a letter from the physician. When we finally were able to rebook our trip, this hotel gave us NOTHING! We were originally booked to stay in peak summer time and they would not give us a credit for even a Monday & Tuesday in September. There are policies in place, but exceptions are always made. I AM DISGUSTED WITH YOUR CUSTOMER SERVICE, YOU OUGHT TO BE ASHAMED OF YOURSELF FOR STEALING OUR MONEY!!! YOU ARE CORRUPT!

I am gonna make bullet points for this hotel. I have never wrote any review for any hotel before but this one is just drive me and my boyfriend crazy that we have to write a review. 1. The front desk was extremely rude. Me and my boyfriend had traveled to many places and stayed in many hotels, this front desk was the worst experience ever. There was a lady who would never smile and would always stare at you. They do not say hi to you, do not smile. They have an attitude. I mean, this is customer service industry - you should learn how to treat your guests like guests not ATMs. 2. The location was really really bad for parking and driving. It was right near the tram lane and it was incredibly difficult to drive out of the hotel because you could get hit by tram any second. Me and my boyfriend got into a accident. 3, The front desk people drove our car for fun. Ok, so my boyfriend rent this nice Mercedes convertible. Every time when we try to take the car out, it takes at least 30 minutes - which was kind of reasonable but kind of not. We understand the traffic was really bad around the hotel, and it takes time to walk to the parking lot. But this one time was extreme - me and my boyfriend called from the room then he took an shower - about 30 minutes, when we came down, the car was not there. They took 40 minutes to take the car out and when we got into the car, there were 2 people on the car (we have never seen this situation before - they need 2 people to drive a car!?) and the gas was used up a lot, also the video was on -- it was obvious they were messing with the car. Some other times when we got on the car we would find the video was on, we are pretty sure those stuffs were having fun instead of being professional. 4.We signed up for a really special suite, but when we got there we ended up staying in another one which looked completely different from the picture. 5.The furniture were old. The room looked not even remotely close to a five star hotel. It does not worth the price at all. 6. Housekeeping lady would knock on the door constantly, or even walk in when we already had the "do not disturb" sign outside of the door which was really annoying. 7. As a five star hotel, it does not even have hair brush and hair conditioner. 8. The air conditioner in our room was broken - yeah you are right, they did not give us the room we asked for, and the air conditioner was broken. Overall, it was a very unpleasant staying. I would recommend anyone to avoid this hotel. With the same amount of money you could have got a way better one in Prague. You do not deserve this.

Center location to all the sites in Prague. The staff are helpful, the food is great, and close walking distance to everything to see in Praha!

My travel companion and I were supposed to travel to Europe in July and stay at the Pactuv Palace for four nights, arriving on July 27th. However, due to a sudden illness, we had to cancel our trip to Europe altogether. The Pactuv Palace was notified of the cancellation more than a week before our scheduled arrival, which allowed the hotel plenty of time to re-book the room in high season. I prepaid the entire amount of room charges for all 4 nights on my credit card. The hotel's reservation manager and general manager have repeatedly refused my request for a refund of all or even a portion of the advance payment on the grounds that the travel agent who made the reservation on our behalf should have informed us that the advance payment was completely non-refundable. They refused to take any direct responsibility. Yet whatever may have appeared on the booking engine used by the hotel with travel agents which was not visible to consumers at the time the reservation was made, the "non-refundable" stipulation the hotel relied upon to deny my request was not stated at all in the one confirmation of reservation letter addressed directly to me from Pachtuv Palace's reservation manager. There was no reference in this letter to the prepayment being non-refundable or that the reservation cannot be cancelled. The Pactuv Palace management refused my compromise proposal that they keep one night's room charge as a cancellation fee and refund the remainder of the prepayment. They did not offer to refund the charges for any nights the hotel was able to re-book the room. They did not even offer, as airlines do with their non-refundable tickets, the option to re-schedule the reservation within a specified time and pay a change fee. In short, this hotel's management took advantage of our unfortunate circumstances of an unforeseen illness that necessitated the cancellation, allowing it the opportunity to get paid twice for the same room for the same time period. I would not recommend making any reservations at a hotel that treats its prospective guests in such a cavalier, unfair manner.