The Mozart Prague

I have just checked out of one of the best hotel experiences in the last few years. Dorine and the people at the front desk are amazing. Also the personnel at the bar (Iana) and at the breakfast area. (I recommend the French toast, I had 2!) the buffet is not a big deal but the kitchen will make everything to make you have a great breakfast. The hotel is very cozy, calm and beautiful. I will definitely stay again.

We had an incredible stay at The Mozart. Service at reception was warm and helpful, our room had a castle and river view (and was honestly larger than some apartments we’ve lived in), and the location can’t be beat. The room also had a small Christmas tree with gentle lights in the evening, which was charming as it lightly snowed outside. We had breakfast at the hotel twice and the buffet is extensive and good. Again, service there was kind and quick. It feels like a very special place to stay in Prague. We will definitely be back on our next trip through.

I’m very glad I chose this hotel, primarily for its excellent location. Although I was initially hesitant as it was unfamiliar to me and different from my usual luxury stays, it turned out to be a wonderful choice. The atmosphere was especially charming during the Christmas season, with beautiful festive décor adding to the experience. We had booked a standard room but were pleasantly surprised with a complimentary upgrade to the Mozart Suite, which was the highlight of our stay. The suite was stunning, spacious, and exceptionally comfortable — truly a place one could live in. We are very grateful to the gentleman at reception for this thoughtful gesture, which made our stay feel even more special. The suite was spotless, peaceful, and offered great value for money, especially considering we booked close to Christmas. Service throughout the stay was excellent; the staff were consistently warm, welcoming, and attentive. Breakfast was enjoyable, though the selection is small and intimate rather than a large buffet — something to keep in mind for those who prefer more variety. This did not detract from our experience at all. Overall, it was a memorable and delightful stay that I will always cherish. I would happily recommend this hotel without hesitation!

I can not thank the amazing concierge Alan Jones for his help in making this stay in Prague especially magical during the holiday season. He went above and beyond to take care and help make the stay wonderful. The room had an amazing view of the Vltava River and the Charles Bridge. They even had a real decorated Christmas tree in the room. Perfect stay at the Mozart!

My wife and I booked a room at The Mozart Prague Hotel as part of an anniversary trip and they were so kind as to give us an upgrade to a suite with a castle view. The room was beautifully decorated and had tons of space for our clothes and items, which we found rare compared to other hotels we stayed at in Europe. The room itself and view from the hotel room overlooking the caste and Charles’ Bridge was definitely a highlight of the trip. The staff were so kind and helpful to our stay and the room was so clean and organized when we got back every day. We’d often come back to little desserts and surprises in the room for us! Would definitely stay here again if we return.

Staying at the Mozart was a wonderful experience, they received us on our room with a bottle of wine and the rooms were son clean and beautiful. All the concept and de ambience made us feel like we were living in a castle. We got a view to the castle and it is well located we had the Charles Bridge a 5min walk, the Kafka Head a 10min and everything was pretty close. The staff was so friendly and welcoming. I definitely recommend staying here.

Set perfectly on the River Vltava overlooking the Charles Bridge and a short walk from the Old Town. Modernised but still full of character and, with that, some idiosyncrasies, like difficulty with getting hot water for showering and washing - be patient, it arrives eventually. Superior room, 2 floors above street level and facing into the courtyard, it was a very peaceful location. There was no noise from the streets below or even the adjacent rooms. A large modern bathroom at one end and a walk in wardrobe at the other end of slightly tired room. There was a fridge with complementary water, coke and beer, refreshed every 2 days. The staff are a delight. Smiling, welcoming and always keen to help. A fault with a hair dryer and the toilet flush were quickly resolved. We ate in the hotel on two nights out of our four night visit. It's tourist prices but the quality of the dishes was excellent. Breakfast was included - both buffet and a la carte options - for us that was poached eggs cooked to order. I had no issues getting gluten free bread and there was a small cereal selection plus yogurts and dried fruits and nuts. Would have liked a wider choice of fresh fruits - perhaps citrus and soft fruits like raspberries, but there was melon, fresh plums, kiwi fruit, meats, cheeses along with a selection of pastries and breads. Hot buffet dishes included sausages, bacon, baked beans, mushrooms, scrambled eggs.

to be completely honest, the first night was a bit rough. We arrived in the evening, and were booked in a groundfloor suite. It was nice, but we noticed a bad smell, when checking-in. We decided to leave the bathroom fan on, and go to dinner. When we got back, our room smelled like a sewer. At first the person at the front desk said, "Oh yes, the bellman told me about that"... to which my thought was "well then why did you not address it immediately". He then suggested that he could contact the engineering department, but that they would not be able to fix anything until the morning. The smell was awful, and this was clearly not a viable solution. He then said that they had no other rooms available in the hotel, but that he would contact a manger for guidance on what to do. When it was obvious that we would not just go back and sit in a stinky room, he said he would help us find a different hotel, and suggested the 4 Seasons... When I mentioned that we had pre-paid, and would expect that The Mozart would pay for our room at another hotel of the same quality, he finally called the General Manager's room to get a resolution. Jules Thijssen came down, and attempted to find us a room in the hotel. Initially we stayed in a tiny room on the 5th floor, but Jules was able to move us to a much better room on the 2nd floor the rest of our stay. That first night was difficult, but as we were exhausted, and just needed a place to sleep, it was tolerable. After the first night, the Hotel Staff and Facilities were very-much to our expectation. Thank you Mr. Thijssen. Of note... The design of the partial pane of glass in the shower does not work (room 201). There is no way to shower without splashing significant amounts of water on the floor. it is then slippery and dangerous.

There is a reason I only stay at 5 star group/franchise hotels such as the Four Seasons or Oriental. The reason is that these European grade 5 stars fall short and the amenities, qualities and services are 3 star. The hotel was old and showed its age and lacked the amenities required for a 5 star which my wife defined it having. Step in tub showers, odd room layouts (being old homes) and the beds are 10 years old sitting right in the floor. Don't take the risk and for the money the real 5 stars are worth it especially if you have jet leg. The high light was the best concierge I have seen in a long while.

Wonderful location and room. Really enjoyed the breakfast buffet. Would definitely recommend.

Indulgent. Ornate. Opulent. Exquisite. Yes, all of those words apply. Totally blew us away, especially since we only had reviews to look at for guidance prior to booking. If you're looking for the same, don't hesitate. This is by far the best accommodation you could make in Prague. 3 minutes walk to the Charles bridge, about the same to old town square - the location is unmatched. I've stayed in dozens of hotels throughout Europe and never experienced anything like this. I don't think I've had a hotel like this in the US either. The suite was MASSIVE! 6 Windows, heavy tapestry drapes, huge bathroom, hardwood floors, 4 poster king size bed, upholstered chairs and full couch... I mean this is far bigger than a lot of apartments!! A restored 17th century palace that has every luxury. Mozart loved staying here and they've named a suite after him. Yep, it has a lot of history. The staff was probably the nicest and most helpful of any I've ever encountered. The restaurant was outstanding. The rooms opened up to a spectacular indoor courtyard that was so inviting. The former chapel has been converted to an incredible cigar lounge complete with leather chairs, Cuban cigars and top notch liquor. And it's inexpensive! I totally indulged!! If you're coming to Prague and are looking for a place to stay you can stop right now. This is it. Trust me. If you're headed to another city change your plans and come to Prague. Stay here! You'll thank me.

This hotel is a converted castle and brings old world charm alive with all the necessary modern conveniences. My room was on the 4th floor overlooking the courtyard. We visited in October but o imagine sitting on the balcony or downstairs enjoying a cocktail on a summer evening. My room was what I would call a suite. The bed was in one section, there was another small changing area with room for my suitcase. Two large closets lined the wall. Down the hall was a WC and a full tub/sink in a separate bath room. Everything was sparkling clean. The bed with the lovely down comforter was just the right combination of firm and soft. Multiple pillows to choose from. I was thankful the staff was kind enough to leave a power converter for my use as the one I purchased in the states was not fitting in the round fixtures in Europe. The hotel has a morning breakfast area, a bar and an amazing looking restaurant with very reasonable prices. The staff was attentive and friendly. Everyone spoke multiple languages including very good English. Just around the corner was a perfect coffee shop. In fact there was something amazing to look at around every corner. Great location with a view of the Charles Bridge. Highly recommended.

Extraordinary hotel that was a former palace. Both Mozart & Casanova stayed here in its former glory days. The location could not be better. Very close to the Charles Bridge and Old Town Square. Walkable to so many great restaurants, shops, pubs and wine bars. Also very close to trams and a Metro station. Our hotel suite was gargantuan compared to a typical European hotel. Four poster bed, sofa, 2 dressers, desk, crystal chandelier, kitchen, 5 huge windows, and enormous bath. There would still have been room on our gorgeous herringbone patterned hardwood floors for several couples to dance! Service here has been outstanding. Literally anything we've needed has been done immediately. Great restaurant onsite, several outdoor courtyards and a cigar bar downstairs that my husband loved! Definitely a 5 Star Hotel all the way!!!

The Pachtuv Palace was our last hotel during a 3-week trip through Europe, and it was the perfect ending to our trip (especially over the winter holidays). We got upgraded to a suite, which is pretty amazing: huge living room, separate kitchenette and dining room, large bedroom, a bath and a shower, etc. And it's not a typical boring hotel, but rather has a lot of character (it's from 1628 and they say that Mozart had stayed there) -- so it's perfect for experiencing Prague. The hotel is just a block from the river and Charles Bridge (so right in the middle of everything in Old Town), but it is surprisingly calm and quiet inside the hotel itself. The staff was incredibly nice and accommodating and our rooms were always kept impeccably clean.

The Suite Hotel Pachtuv Palac is in an old mansion about 100 yards from the foot of the Charles Bridge in Old Town. The location really couldn't have been better. I've heard some people complain about street noise, but we were on the inner courtyard and had no problems at all. The staff was friendly and helpful (almost to the point of obsequiousness). The hotel itself does not look or feel like a traditional hotel. The bottom level is divided into 2 courtyards, with a restaurant in one of them. Our room (#310) was huge and felt like the attic of a large private house, complete with winding staircase and exposed beams (watch your head!). The bathroom was clean and big, although the beam at eye level added an element of danger to my morning shower. The big living room gave us plenty of room to spread out, which was a nice surprise in a city that is known for being a tight fit. We didn't use the kitchenette for anything other than making coffee in the morning, and you really couldn't have if you wanted to. There is a burner or two, but don't expect to be able to make anything more extravagant because of the lack of counter space. I'd recommend this place to anyone going to Prague for the location alone, but the size and staff are icing on the cake.

I AM DISGUSTED WITH YOUR CUSTOMER SERVICE, YOU OUGHT TO BE ASHAMED OF YOURSELF FOR STEALING OUR MONEY!!! YOU ARE CORRUPT! My advice: never book with this hotel! I planned a trip and booked with this hotel and had to postpone the trip due to a serious condition with my spouse. I called to cancel every hotel and received a full refund from everyone else with a letter from the physician. When we finally were able to rebook our trip, this hotel gave us NOTHING! We were originally booked to stay in peak summer time and they would not give us a credit for even a Monday & Tuesday in September. There are policies in place, but exceptions are always made. I AM DISGUSTED WITH YOUR CUSTOMER SERVICE, YOU OUGHT TO BE ASHAMED OF YOURSELF FOR STEALING OUR MONEY!!! YOU ARE CORRUPT!

I am gonna make bullet points for this hotel. I have never wrote any review for any hotel before but this one is just drive me and my boyfriend crazy that we have to write a review. 1. The front desk was extremely rude. Me and my boyfriend had traveled to many places and stayed in many hotels, this front desk was the worst experience ever. There was a lady who would never smile and would always stare at you. They do not say hi to you, do not smile. They have an attitude. I mean, this is customer service industry - you should learn how to treat your guests like guests not ATMs. 2. The location was really really bad for parking and driving. It was right near the tram lane and it was incredibly difficult to drive out of the hotel because you could get hit by tram any second. Me and my boyfriend got into a accident. 3, The front desk people drove our car for fun. Ok, so my boyfriend rent this nice Mercedes convertible. Every time when we try to take the car out, it takes at least 30 minutes - which was kind of reasonable but kind of not. We understand the traffic was really bad around the hotel, and it takes time to walk to the parking lot. But this one time was extreme - me and my boyfriend called from the room then he took an shower - about 30 minutes, when we came down, the car was not there. They took 40 minutes to take the car out and when we got into the car, there were 2 people on the car (we have never seen this situation before - they need 2 people to drive a car!?) and the gas was used up a lot, also the video was on -- it was obvious they were messing with the car. Some other times when we got on the car we would find the video was on, we are pretty sure those stuffs were having fun instead of being professional. 4.We signed up for a really special suite, but when we got there we ended up staying in another one which looked completely different from the picture. 5.The furniture were old. The room looked not even remotely close to a five star hotel. It does not worth the price at all. 6. Housekeeping lady would knock on the door constantly, or even walk in when we already had the "do not disturb" sign outside of the door which was really annoying. 7. As a five star hotel, it does not even have hair brush and hair conditioner. 8. The air conditioner in our room was broken - yeah you are right, they did not give us the room we asked for, and the air conditioner was broken. Overall, it was a very unpleasant staying. I would recommend anyone to avoid this hotel. With the same amount of money you could have got a way better one in Prague. You do not deserve this.

Center location to all the sites in Prague. The staff are helpful, the food is great, and close walking distance to everything to see in Praha!

My travel companion and I were supposed to travel to Europe in July and stay at the Pactuv Palace for four nights, arriving on July 27th. However, due to a sudden illness, we had to cancel our trip to Europe altogether. The Pactuv Palace was notified of the cancellation more than a week before our scheduled arrival, which allowed the hotel plenty of time to re-book the room in high season. I prepaid the entire amount of room charges for all 4 nights on my credit card. The hotel's reservation manager and general manager have repeatedly refused my request for a refund of all or even a portion of the advance payment on the grounds that the travel agent who made the reservation on our behalf should have informed us that the advance payment was completely non-refundable. They refused to take any direct responsibility. Yet whatever may have appeared on the booking engine used by the hotel with travel agents which was not visible to consumers at the time the reservation was made, the "non-refundable" stipulation the hotel relied upon to deny my request was not stated at all in the one confirmation of reservation letter addressed directly to me from Pachtuv Palace's reservation manager. There was no reference in this letter to the prepayment being non-refundable or that the reservation cannot be cancelled. The Pactuv Palace management refused my compromise proposal that they keep one night's room charge as a cancellation fee and refund the remainder of the prepayment. They did not offer to refund the charges for any nights the hotel was able to re-book the room. They did not even offer, as airlines do with their non-refundable tickets, the option to re-schedule the reservation within a specified time and pay a change fee. In short, this hotel's management took advantage of our unfortunate circumstances of an unforeseen illness that necessitated the cancellation, allowing it the opportunity to get paid twice for the same room for the same time period. I would not recommend making any reservations at a hotel that treats its prospective guests in such a cavalier, unfair manner.