The Murray, Hong Kong, a Niccolo Hotel

I recently stayed at The Murray Hotel, and I am compelled to write to express my sincere appreciation for the outstanding experience your team provided. From the moment I arrived until my departure, every detail was executed with excellence, making my stay truly memorable. Amazing Staff – Your team’s warmth and professionalism were remarkable. Every interaction, from check-in to check-out, was handled with genuine care and efficiency. Impeccable Housekeeping – My room was flawlessly maintained, with thoughtful touches that made it feel luxurious. Delightful Breakfast Service – The morning dining experience was superb, with a delicious spread and attentive staff who anticipated every need. Helpful Concierge – The concierge team went above and beyond to provide personalized recommendations and assist with arrangements, enhancing my visit. The Murray Hotel has set a new standard for hospitality, and I will absolutely return on my next trip. Please extend my gratitude to your incredible team—they are your greatest asset!

I loved this place, it was perfect for me. The whole building was classy and clean. The staff were very helpful and friendly. I didn't try the gym but the pool was fine for fitness, albeit a bit small at 17m. I had to do 177 lengths to get to 3km but it was doable, and was often completely empty. As a vegan I was worried the breakfast would be difficult but they have an avocado on toast option which you can ask for without the egg or spread and it was nice. By default they put some cream spread stuff on it so make sure you just get the avo and toast. Then there was fruit, hash browns, beans & mushrooms. The hotel appears to be a bit isolated but in fact it's only a couple of minutes walk to either the HSBC building or to an entrance to the standard charter building to get into A/C. From there you can get around Central as normal. I walked to Wan Chai, LKF and Soho and found it to be perfectly doable. Also the peak tram is adjacent to the rear of the hotel so that's very easy to get to.

Murray Lane Aperitivo Hour every weekdays from 5-8:30pm is really great value for money! Buy 1 Get 1 Free deals on excellent selections of wine, cocktails and beers... Free bites were good quality food with variety of selections! Service was prompt, attentive and friendly... Kudos to Karla, Mikka and rest of the team for a fab night!

One of the best hotels I’ve ever stayed at! The Murray in Hong Kong truly exceeded all my expectations. The service was absolutely outstanding, incredibly attentive and highly personalized, which made the entire stay feel extra special. Every little detail was thoughtfully taken care of. The rooms are elegant, spacious, and beautifully designed. The food was delicious from breakfast to dinner, everything was top quality. Can’t wait to come back!

Best hotel stay in Hong Kong. The Murray’s interior and exterior is an architectural gem. The rooms are spacious, spotlessly clean, and beautifully designed. I had some of the best sleep I’ve had in ages here. If you’re a fan of baths, you’re in for a treat- the bathtub was stunning, roomy and perfect for unwinding after all the walking. The lobby staff were consistently attentive, professional and helpful, adding to the overall welcoming atmosphere. An area of improvement- the breakfast buffet. For a 5 star hotel, the food was underwhelming (the congee was cold), and the wait staff seemed disorganized and slow. The a la carte menu was promising, but the dishes didn’t deliver on flavor. Overall, the Murray was an outstanding experience, and I’d absolutely stay again.

Great service and accommodation. room service and hiusekeeping was done regularly and refreshments/ice were provided When requested. I also requested for an extended/late checkout due to the storm and the request was accepted without hesitation with hospitality and continued level of service

Compliments to the staff for their professionalism, which was very evident during check-in. Rooms were not in the best shape and could be cleaner, especially the dark surfaces where dust and grime are most eye catching. Bed not that comfortable for me, personally but otherwise fine. You’re centrally located and they do have a shuttle to take you to nearby landmarks.

I recently stayed at The Murray, Hong Kong, and despite travelling with a broken foot, my experience was made significantly better thanks to the exceptional care of Guest Relations Manager, Noel Lau. Noel went above and beyond to ensure my stay was as comfortable as possible. She noticed the challenges I was facing and took the initiative to assist, showing genuine concern and attentiveness. While there were a few hiccups — such as slower-than-expected porter service which meant I had to handle my own luggage during check-out, and a delay in processing my dining credits — Noel personally stepped in and resolved everything seamlessly by the time I checked out. Her professionalism and warm service truly left a lasting impression. I would not hesitate to recommend The Murray to my colleagues and friends, especially for the thoughtful service that people like Noel provide.

The hotel daily breakfast offered at the Tai Pan restaurant was exceptional. Continental breakfast paired with main entree choices were great offerings. Selections were so fresh and baked goods were so scrumptious, my kids love them. They offer fresh real juices and healthy veggie fresh squeezed juices. Very cleansing.

Just inquired about booking the Murray hotel once my 7 day mandatory, strict quarantine at the Conrad is over, where, for the record, I am required to pass a PCR test on day 1, 3 and 5, plus a daily self administered antigenic test, plus a twice daily temperature check... short of a colonoscopy, a very comprehensive and safe health check regimen, one would easily contend. The reservation desk manager told me, not without an exaggerated sense of authority not uncommon with those usually bereft of it, that the hotel policy dictates that only guests who have stayed in HK for 14 days, including the 7 day mandatory, plus the 7 day self monitoring recommended by the government, are permitted to grace this establishment with their presence and of course, cash. Now let us examine this for a brief moment: if one is not living in HK but simply visiting, how is one supposed to stay in HK other than in a hotel post the 7 day mandatory, strict quarantine? That explanation was, but of course, not forthcoming. From here, one can only reach two conclusions: either the Murray is doing exceptionally well or the current management could do well to pass a health check too, but perhaps of a different nature this time, such as an IQ test. Good luck to the Murray RP PS: to be sure, this is a review on this hotel's reservation procedure, which by no means reflects the quality - or lack thereof - of its facilities, rooms, service, etc... which I in fact experienced in the past much to my satisfaction... but then again with this latest episode, one cannot be so sure!

Before this trip, I had never been to Asia. I had only heard stores and seen pictures. I was blessed with the opportunity to stay in the Murray Hotel. This hotel has been rated as a 5 star on every site that I have seen it on, and it most certainly did not disappoint. With a complimentary all you can eat breakfast every morning, I was more than satisfied. Some of the freshest fruit that I have ever eaten. They also served an excellent seafood porridge as well. The hotel staff overall treated my group of guests with excellent hospitality. Someone was always around to happily open the door for the guests of the hotel. The rooms had excellent quality as the bedding and sheets were tended to every day by the hotel staff. The views of downtown Hong Kong were impeccable to say the least. The room that I stayed in had a very elegant shower, where the water actually came from the ceiling. Any services or things that I needed were always done within a very timely manner. Overall, I certainly enjoyed my stay here, and wanted to even stay another night here. The surrounding area of the city is very safe and family friendly for all ages. If I ever come back to Hong Kong, I will return to the Murray.

We were in Hong Kong for a week and spent 7 nights at the Murray. The room is comparatively spacious and the house keeping was highly satisfactory. My only concern was the concierge. A Cantonese speaking lady working at the concierge counter was very unprofessional. I was hoping she can make a dinner reservation for us in Guo Fu Lou, the Guangdong restaurant right next to the hotel; but instead she gave me the restaurant phone number and asked me to call them instead. I was a bit stunned. Anyways, that was not the worse part. It was raining one morning and we didn't notice it till we went down to the lobby. I went over to the concierge counter and the same lady was standing there. We asked for an umbrella and she replied us there were none left. She advised us to grab the umbrella from my room. While I took the elevator up to my room to get the umbrella; my friend, who is still standing in the lobby; saw a foreigner asking her for an umbrella and she immediately gave it to him. I guessed I didn't look too foreign to her, that's why I was not granted an umbrella. My overall experience for this hotel is fairly pleasant but it's just that a few hiccups made us not wanting to come back for another stay. I truly think that they should set the bar a bit higher for a 5 stars hotel.

I was in Hong Kong for a few days on business and I chose to stay at The Murray because this is the newest hotel in Hong Kong. Right when I walked in the staff was extremely friendly and helpful. I was situated into my room as soon as they had room and I was even offered water while I waited. The facilities were very nice. I went to the gym and although it was small, they had all the essentials and the staff was attentive to clean everything up. Inside the gym included 3 treadmills, weighs, leg machines, a bike, bosu balls, and foam rollers. Even though it was small, it was just what you needed. The pool on the other hand was pretty nice as well, although I would've liked the hot tub a bit hotter. It was a Luke-warm hot tub and ruined a hot tub experience. The pool however, was great. The only complaint I would have was that it was a bit stuffy since this was an indoor pool. While I was out, the staff had moved my luggage into my room already and very organized. I was very pleased at the environment and the room. I drink a lot of water and they provided so much water to me so that I did not even need to go out to buy. The iconic gold and white arches is an architectural dream. I can tell why there were so many Instagram models there posing and I even got some of my own! Lastly, the environment was in HK Central and was affordable. Once you walk in, it is extremely quiet and you won't even know you were inside the middle of the city. If I were to come to HK again, this is where I would go.

We had an awesome experience at the Murray. It's Hong Kong's newest hotels, with great accommodations (pool, gym, breakfast) that were all top notch. Service is very detailed here- whatever it is that you need, they will try to help with. This location is pretty much 5 minutes to the heart of Hong Kong. It's located right next to the peak tram, so super convenient for tourists that want to visit that spectacular view! Two bars to choose from here, along with a delicious dim sum attached. The other location of that restaurant is in wan chai. I'll be back to this hotel!