Ha B.
Yelp
To the Owner.
I should bring this matter to your attention early but I waited until my trip ended.
After a long drive from Bar Harbor to your location, I checked in on October 1, room 12.
The atmosphere, the view, the room were very nice. My wife and I took a walk down to the beach, looked at the restaurant menu and wanted to have some drinks later at the beach before getting to Blue Bistro for dinner.
When we sat down at the beach, we ordered some drinks, but it started getting cold so we talked to the manager to pay for our drinks and take our drinks to the restaurant.
The hostess was nice to seat us without a reservation, but it went downhill from there. A waiter in a black uniform approached us and when he saw our drinks on the table, he was very rude and demanding. He questioned us, "What are these?" in a very loud tone. I advised they were drinks from the beach. He raised his voice again, "Where and what are these??" Then he yanked the wine glass off the table, almost knocking down my drink glass at the same time. Then he pull the wine bottle so hard that cause the menu dropdown the floor.
A few minutes later, a female hostess walked to our table and told us we could not drink here. I asked, "Even if our drinks are from the beach bar? She raise her voice also -- "He (the waiter) told me no, you are not allow."
My wife and I decided to walk out. The waiter started to stare, and provoked us with his hands on his hips, walking toward us on our way out to the door. We walked faster to try to get back to our room downstairs. When we walk out of the door and turned right to go downstairs to our room, the hostess was yelling and laughing at us from behind, and calling out loud to the manager that we were carrying our drinks around. A hostess stopped when she saw I pulled out our room key. Then she said, "Oh you stay here, you can come back for your table." No, my money will go somewhere else, not here." I replied.
We walked back to our room in disbelief, scared that the waiter may come to our room looking for us. We double locked our doors, blocked it with the love seat...it was terrible feeling and regretted that we layover night at your resort.
We want you to take this matter very seriously and retrain your people. Tell them that they have to serve all the customers equally. Also remind them that they work for tips and they get pay by your customers ' money thru the management.
You may contact me at my email address or phone number if requested.
This letter will be a review on Yelp and travel advisory pages.
Thank you