835vittoriob
Google
We stayed at Nautilus in Jan 2025, I don't feel we can endorse this review, as our experience was absolutely different. |We arrived in mid Jan, peak season at the highest price, we ensured to fill the pre arrival form from the resort with our tastes, willingness to do experiences and a combination of easy things to do (a blow dryer for curly hair for my wife) and something more complex (I asked a particular type of soda, not easy to find), we also expressed interest in diving and provided our PADI certificate; we were very hyper for the food as well.|We arrived and the CIP was waiting for us under the plane, great stuff really, we got into the CIP lounge and we were told we'd soon depart with the resort flight, well, we waited over 3 hours, where the resort manager only passed by once to apologize for the delay, another flight was badly late and instead of taking us and come back to fetch the late passengers they told us there were some problems and let us wait for all that time. We were sorrounded by passengers of other prestigious properties (Cheval/Velaa/FS) and all got away before us, it was quite upsetting. In the end we got to the resort, no apology has been given us. ||Our butler barely spoke English, he didn't bother reading our form and basically told everything we asked for wasn't available (including a blow dryer for curly hair... SERIOUSLY?!).||The "room" (it's more a palace tbh) is huge, and smells amazing, but it's empty, it's big for the sake of being big, 2 people won't need that space, it doesn't feel luxurious, it's just huge. But the outside private pool was amazing and we enjoyed it at all, a special mention goes to the house keeper that made us funny towel animals everyday, it was super super funny.||The villas are close to the seawall, and you can feel it, the water is not that calm, but the view is nice nonetheless, it's a matter of personal preference I would say.|Anyway, we expressed the willingness to talk with the resort manager, as we were a bit upset, an English gentleman. We got assigned to another butler, a kind lady that was shared with other 2 villas (so, the story of unique butler is BS) but we didn't feel anyhow ignored. She organized everything for us in a very nice way and ensure my wife was constantly fed with mango, she even organized to have a dyson dryer in the room (it was possible, after all).||The sunset aperitive (I think they claim they change the location by the day) is a sad bland of boring alcohol (not inspired drinks -at all-) and some basic canape, served cold when they are meant to be warm (lazy), I'm not going to say it's bad, because that would be a lie, but surely isn't a highlight. ||The restaurants were simply... bad. We had the teppanyaki dinner at Ocaso, it was ok at best, the worst part is several elements were brought to us already cooked and the "chef" only incorporated them, something I have never seen before (and we have been 4 times already to maldives), truly embarrassing and lazy, I remember me and my wife laughing at seeing cooked ingredients arriving at the chef.||Zeytoun was supposed to have this Mediterranean touch and the chef was proud of his Italian kitchen knowledge, well, it sucked. Blend, boring, poorly seasoned. We're Italians that lived around the world for 15 years and this was the worst Italian fine dine of our life; I will avoid talking about the dessert because it was just a shame.||The bar restaurant (Thyme, I believe) wasn't bad, we had most of our meals there, but the service was inconsistent, you jump from being harassed by the staff to be ignored, I usually have everything I get served and provide feedbacks only if requested, but for the first time in my life I had to send back a burger, I asked a medium rare and I basically got served (with over 30 mins of waiting) a raw patty, it was simply disgusting, they apologized and gave me another one, this time properly done.||Breakfast was ok, nothing sensational, but not bad either. Special mention to the pastries, they were real nice. I just want to point out I disagree with the statement it's a small buffet, it's not.||The water center has been the highlight of the holiday, activities were fun and greatly executed (we did 2 dives, seabob and e-foil, turtle snorkeling).||The SPA was ok, nothing special, but also it was free (the manager kindly offered us a treatment as we were visibly upset with the first butler).||The cherry on top: I have asked if we could have a transfer for one evening to the sister property, Milaidho, we stayed there in august 2021 and fell in love with their maldivean restaurant, plus we loved the property in general, this is exaxctly what "unscripted luxury" should be about. Well, it was expensive as transfer but we got there (personally, I would have granted the service for free, being sister properties), but then the 2 resorts were not organized for this kind of event and didn't know how to charge us for the dinner, so we had to spend about 45 mins at Milaidho arrival structure waiting for somebody from the staff to come there and print us a receipt to pay on the spot, as they couldn't take any payment either at the restaurant directly nor to send it to the property where we were staying.||All in all we paid 20,8k USD for 5 nights including taxes and their flight. We left with a sour aftertaste and definitely didn't feel this luxury we got promised. |In comparison, we spent same amount of nights at JW marriot, Milaidho and Naladhu private island. All of those were better and we spent way less.|We're up to Cheval now and we hope it's gonna be better