The Nautilus Napier

Nice location, apartment was nice and spacious. Fridge was small for week stay and frozen all our stuff. Lift didn't work when we left and had to carry everything down. Restaurant was amazing and the staff working there was awesome 👌 👏

A very bad experience, one we won’t repeat, our room was not clean, there were empty sweet wrappers along the floor beside the bed, everything was dusty, we had to request the cleaners come back and remedy. To top it off a staff member let the brakes off a dumpster in the car park which ran into our brand new car, ok accidents happen but they never came and told us, we had to approach management about it. They did accept responsibility but when our insurance company tried to contact them there was absolutely no response for ages, then when they finally did respond they started a dispute over the cost of the repair. A special birthday treat trip to Napier was spoiled. Other than that location was good but that was about all it had going for it, the motel was pretty tired and run down.

Another great stay at The Nautilus! Stunning views. Be sure to open your curtains for the sunset over the beach! It is beautiful. |Great beds. I always have a solid sleep.|Rooms are very clean. Great service.|Just beware of the hot water as it is literally scorching hot! I burned my back while topping up the spa with only hot water.|I would stay here again and again. Fabulous!!

I was upgraded to the room with a Spa bath, so I cannot complain :-). The jets make a lot of noise but it is beautifully set in a corner of the room. The view is beautiful towards the sea. There are lifts. I loved the wooden furniture, just a shame they put in such an ugly carpet. It has good parking and is in walking distance to the town centre. They have a very good Indian Restaurant just around the corner. The rooms were clean, the bed good, good heating and a lot of TV channels. Reception was very friendly and one can get additional bottles of milk. I did not use the kitchen much but as far as I could see there was everything needed.

I got an upgrade to the Spa room which was beautiful. The view the wooden furniture and the Spa bath which was a bit loud so I did not switch on the jets very long. The bath was big; for the balcony it was too cold in May. TV had lots of channels. One can ask for more milk at reception. The Indian restaurant at the corner was very good.

I'm confused by all the other great reviews, wall paper in room coming of the walls, shower was dirty, beer in fridge expired by a year. room was so loud that I couldn't sleep through the night as trucks traveling to the port where right outside my window, literally like a couple of meters which means no sound proofing, fridge made this banging noise like every hour which sounded like someone trying to get in the room. no facility's on site, I walked around trying to find any and if they exist they clearly don't want you using them. this would be a 3 star hotel and that's generous, calling your self a 5 star is outrageous. no room service, no gym. no bar/restaurant, no staff. I would have done this in person but none was there to complain to when I checked out, in the book in the room and website says reception open at 7am I waited till 7:30 no-one turned up, I've added photos some as proof. don't stay here its a scam.

Excellent location. Got upgraded to downstairs unit. Fabulous bathroom. Great view and deco furniture.|Enjoyed the walk along esplanade. |Staff were helpful when booking and on arrival. ||Indian restaurant right next to hotel was very good. Awesome setting.|We

Multi level with a lift. Clean and tidy rooms, most with ocean views & easy access to ocean front walks and parks across the road. Kids' playground directly opposite for our grandkids. In-house restaurant or easy walk to local restaurants. Ample easy-access parking.