Jittanan Songsorn
Google
The hotel is okay. The room is clean, and the reception staff is nice, but one of the staff members was unpleasant. She worked as a receptionist at the hotel, but I wasn’t sure if she was actually employed there or if she was a scammer.
I called the hotel to confirm my booking and inquire about renting a van for traveling in Chiang Mai. She checked my booking, and we discussed renting a van. She recommended booking with a van agency, and we talked about the service fee and schedule.
I wanted to rent a van to travel around Chiang Mai city, starting at 7:00 a.m. and finishing by 2:00 p.m. since I needed to check in at 2:00 p.m. A staff member at the hotel told me the rate was 2,400 Baht. This price included airport pick-up and required a deposit of 1,400 Baht. At that time, I thought the price was quite expensive, but I was okay paying 2,400 Baht because I appreciated her help.
After the service:
When it was time to pay the remaining amount, I prepared 1,000 Baht. However, the van agency told me I owed 1,100 Baht. I didn’t understand why there was an extra 100 Baht, so I asked her again. She said she wasn’t sure and needed to check with the hotel staff. Later, she apologized and said there had been a misunderstanding about the rate. She explained that she hadn’t spoken to me directly when making the booking and had coordinated with the hotel staff instead.
According to her, the hotel staff told her that my deposit was just 50%, meaning I needed to pay the remaining 50%, which was 1,400 Baht. This was not the agreement we had discussed! She said if I didn’t believe her, I could talk to the hotel staff.
When I spoke to the hotel staff, they insisted that I had misunderstood the deposit terms: 50% upfront and 50% remaining. I was very disappointed with this situation. Two people were against me, and I didn’t have any evidence because the conversation was only over the phone.
My advice:
Please be careful and avoid using this service. This message is from a Thai person, and I want to share my experience with everyone. I hope that anyone reading this doesn’t go through the same experience as me.
Thank you for taking the time to read this message.