josebenjamin
Google
It was on May 2025 that my wife and I spent 4 nights at this hotel. We were surprised by how difficult its location is, not only to walk on, but also to drive. It is located on a very uneven narrow cobble stone alley, it can be difficult for seniors, or anyone else with mobility problems. However, it is within old-city walls, and close to the Temple of Diana and the Cathedral. ||As expected, the room was really small. The bathroom was functional, but the open shower space made difficult to keep the floor dry. The breakfast quality was not what you expect on a four star lodging. ||At check-in time, we were given the choice of paying then or when we leave, which we decided to do. However, when we were leaving, we found out, the bill had been charged a couple of days before. The staff did not have the decency to inform us at all. In my opinion, that is not attentive good service.||Also, nobody informed us of a second hotel entrance, leading to a much easier to walk-on street. As seniors, and unused to walk on hilly cobblestone streets, telling us about it would have been a lot of help.||It is obvious that service needs improvement, and I may add, attention to detail. For all the reason above, I can not bring myself to recommend this hotel.