michellecN6221GI
Google
While the hotel itself and room were nice, I cannot recommend this hotel based on our abysmal experience upon arrival.||First, absolutely do not drive to this hotel. If you put it into your GPS it will take you on a street that I’m guessing should not actually have cars on it. I almost got stuck and ruined our rental car. A heads up or some direction from the hotel prior to check in would have been helpful.||Second, after a harrowing experience getting my car through basically an alleyway, I arrived to reception where my husband had already “checked” us in as we had arrived early and just wanted to drop our bags. There was one employee working the desk, no other guests in sight. I approached him to make sure my husband was able to check in ok as the reservation was under my name and to inquire about laundry service. The employee barely bothered to look up at me from a note he was writing and told me that he was very busy and I would need to wait a few minutes… for him to answer a question that would take 30 seconds. I attempted to clarify I just wanted to ask a quick question and was cut off saying again he was busy and I’d need to come back later. I was so taken aback and upset by his dismissal and total rudeness. We travel internationally frequently and are truly very low maintenance hotel guests. Never in my life have I been treated like this.||Unfortunately this interaction left me upset as we began sightseeing in town and really overshadowed what could have been a nice stay.||If you’ve read this far, please at least take away my warning about driving to the hotel and save yourself a lot of stress.