The North Face Sawgrass Mills Outlet

Our next family adventure take us to The North Face Sawgrass located inside the Sawgrass Mills Mall, Sunrise Florida, with a category of 4.5 and more than 983 reviews, we coming to see around. Founded in 1966 to supply climbers, the company's logo draws inspiration from Half Dome, a distinct rock formation rising over 8,700 feet above, with clothing style for all seasons of the year, this store specializes more in the winter season and is the perfect option. for lovers of climbing mountains and also for those who like to camp and enjoy nature.

Awful customer service by one particular employee. Went in with a family member to purchase a couple shirts and unfortunately our experience turned to unpleasant rather quickly. While getting a size for a shirt, a particular employee approached my family member and I and told us “we better fix and put the shirts back” mind you we left the shirts just as we found them, only difference was I apparently “accidentally” turned one in the wrong direction… seriously. There were several other customers around and she decided only to tell us “we better fix them” and then quickly escalated to tell my aunt others “spend over five thousand dollars here and you only are purchasing 2 shirts so I won’t tell them to fix it”… the audacity and discrimination is out of this world from this particular employee! Absolutely rude and unprofessional. The manager did listen to our concerns but what an awful and low experience we had.

The worst mall ever ,it's a disaster ,no rhyme or reason ,you can walk in circules and not see the mall. Very low quality clothes and a few brand names at outlet prices ..no real deal . A world of foreigners hauling suitcases and messing up the stores . Stay there two days and only found a deal on some tennis shoes . More a tourist destination than locals..it's for gypsies ,pibes,gumbas , and narcos ...

I never see at store so hard to pay for an item. No customer help on the floor. Slow cashiers that do not knowledge that there’s a customer if front of their face waiting to check out!! 👀 No signs to guide customers to the cashier area we were walking around to figure out where to pay and again nobody on the floor of the store to guide us 🙄No men gloves at the store unless you buy the heater ones that are $250!!! In top of that they left the monitor inside the $400 jacket that we purchase and the alarm at the door start making noise when we exit the store!! Embarrassing!! Idiots and Lazy employees that do not care!! Today 4/5 at 5:15PM. Wake Up Management!! I’m furious!! 🤬

NOTHING TO DO WITH THIS STORE! Just customer service online. Most disgusting and frustrating!!! I paid THREE TIMES for an item that I needed for this weekend. First two they canceled it saying that the zip does not matching billing on the card. UNTRUE!!!! Third time they canceled saying it's "out of stock" I could have bought another item from another company instead!!!!! But I have to wait 10 days to get all my money back, right?!!!!! IF AN ITEM IS OUT OF STOCK TAKE IT OFF THE ONLINE STORE!!!!!!

Shut door on us before store was closed on website. Didn’t even try to accommodate.

If they ask you for your email, then always give a new email. My mom consistently gave her email, and she got multiple emails a month for the past couple of months saying she has $50 in rewards. We went on New Year's to redeem it, but the cashier couldn't find it. We logged into our online account and showed it to her but she still had difficulty, so she called a manager, Amanda. WORST CUSTOMER SERVICE EVER. BLAMED EVERYONE AND EVERYTHING WITHOUT ANY HELP.. She first accused us of having multiple accounts, which we did, but for different people, one for me and one for my mom. Then she blamed it on the system, saying that it's not connecting. Then she accused us of using it before and thats why she couldn't get it. Then she told us to contact customer service, while smirking that they won't be open on New Year's, while blaming us for coming on New Year's and telling us to figure out their system and then come back. I came with my mom when we both had off from work and also live over an hour away. Then we asked if we can get the 10% off with my cousin's email as he was with us, and she refused. Don't deal with the headache and mess of their rewards program. Just take the 10% with a new email every time. Will save you time and money.

Max is so helpfull, profesional and knowing the merch! Great Team at Sawgrass