The North Face

Lovely flagship store in NYC with some of the exclusive items here.

What's with these kids?! Not one of the kids working here wants to help any of the customers. You're better off just ordering online. Not a good selection if you actually need gear for outdoor activities. Mostly fashion related products.

Store in severe need for new management and retraining staff. Walked up to cashier to check for my pick up order and he did not lift a finger to even check to see if the store received. Preferred to send me on a wild goose chase to call customer service to find out about the order and then he claimed the system in the store is not good in finding pick up orders. He had an answer for everything that required him not to do any work. He was unbothered by my inconvenience and I will be reporting this interaction to corporate. Look at the newest reviews for this location. They are nose diving and I am just about sure the “cashier” I spoke to (tall, brown skin male) was a supervisor of some sort. So since he was unbothered, I called customer service days later for his convenience so that he would not have to take care of a customer, and customer service refunded me my order and then also told me the order was delivered to the store and there was no return in progress for the order. The “cashier” said all pick up orders gets returned automatically after 7 days of no pick up, but after several weeks no money was refunded to me which means my pick was in that store the whole time and the “cashier” didn’t bother look for it to save me the time and aggravation. Your management and staff should be documented on issues like this and I cannot wait to report this to corporate and your district manager.

There’s a 25% for all outerwear right now at the store. The male staff working downstairs with dreads is very nice.

I got to the store by 6:51pm. The website and sign on the door says the store closes at 7pm. I approached the door, it was closed. I saw a few people still in the store shopping and at the register. I saw the security guard standing near the front door, so I knocked to get his attention. He said the store is closed. As I stood there another person came to the door with a jacket in his hand and stated that he was exchanging, he gave him access to enter. I pulled out my email and showed him that I have a pick up. The security guard finally got on the radio and provided my order number to another employee. He stated that someone will be up with my order and closed the door, leaving me outside the door. About 2 minutes later, he opened the door and let me stand on the inside by the door. An employee brought my package over and retrieved it, reviewed it, and exited the store. I will never shop there again. Emailed corporate, no response.

I am a fan of The North Face brand. The store was fine but it didn’t have much inventory. It was a big store with a lot of open space. The selection wasn’t what I expected from a store that large.

Great flagship store with great employees. Store looked great. Even since they didn’t have my size everyone was trying to find one and accommodate me without being pushy and just great customer service. Didn’t know northface made shoes these days too but what a wonderful place and a great store to check out

The staff went above and beyond to help me find the perfect book bag. He took the time to understand my needs and guided me to the best option. I really appreciate his effort and excellent customer service.

The North Face store in SoHo is notably expansive, providing a generous space for outdoor enthusiasts to browse through their offerings. The presence of an accessible elevator adds a positive touch, catering to the needs of all patrons. While the store's size and accessibility are commendable, my shopping experience carried both highs and lows. The vast layout felt a bit overwhelming, and the overall atmosphere was neutral. Although I found the items I needed, the engagement and excitement typically associated with shopping for outdoor gear were somewhat lacking.

Came here to exchange my Christmas gift it was too big. Great customer service from the cashiers and staff here in general. They were knowledgeable and were able to help me with ease with my exchange. The location feels spacious with two floors, it's clean and decently stocked. FYI there is no customer restroom available. It's the city so parking is horrible. But other than that, would recommend this location for all your The Northface needs.

Popped into The North Face on a Tuesday afternoon so that I could try on a coat that I'm considering purchasing. The man at the front door was very kind and it wasn't too busy inside. The coats were organized nicely and I was able to locate the jacket I'm interested in about 2 minutes. I love that they have dressing rooms (kind of) setup right on the floor. There's a mirror, hooks and someone where to put your bag as you try on the coat ... a really nice touch if you ask me! Overall the best thing about my recent trip here is that it smelled sooo good inside! I'm not sure what they're using but I need some for my house lol.

I was freezing today so I stopped here to try on jackets and bought one for $149 with 10% off. It is cozy and cute and super warm and waterproof!

I always think to myself when I pop in stores like this? "Who BUYS THIS STUFF?" Well apparently a lot of people, because they keep on keepin on. Some practical all weather gear and interesting displays....especially downstairs. Drop in if you're in SoHo.

I decided to update my things and stopped by this store on the way.Unfortunately, it left me with a mixed opinion, since the service was very unpleasant.The consultant was not interested in selling things, he had the feeling that he was not work, but somewhere he was shopping and I was distracting him.

Couldn't find staff to help you. Most customers are waiting but it seems staff are just wandering around killing time. Highly suggest you not going to this store. Very limited footwear.

Am not pleased with the hours on November 22, 2023 the day before Thanksgiving and the store hours were changed, if you know Ny traffic it my family 1hr45mins to get to the store.....They should have their store hours for the holiday post in advance...

This is an awesome place to shop for North Face products. It offers more variety than the website and I got to try out more stuff in person for better fitting and experience. The customer service is awesome in this place. They are very attentive to your needs and provide awesome feedback. In addition, this place is humongous, clean, and uses very well of their spacing. Definitely an awesome shopping experience

I visited this store today and was extremely disappointed with the store's lack of adherence to their posted hours. I arrived at the store at 6:20pm, only to find that the staff had already blocked the door and were preparing to close up for the night. This is a full 40 minutes before the store's posted closing time of 7:00pm. Furthermore, this is not the first time this has happened to me at this location. I would not recommend this store to anyone due to their unreliable hours and lack of commitment to staying open during the times they advertise.

If I could give them zero stars I would, terrible customer service. I've worked customer service before so I know what's it's like. Example of what I faced when I entered the store.... 1. Lack of manners. 2. Bad attitude. 3. Rude discourteous behavior. 4. Lack of knowledge of product. 5. Was not interested at all in providing customer service whatsoever. There's a reason why people shop online more than ever because who wants to deal with peoples bad attitudes and pure laziness. I'll be taking my wallet online next time.

Today I was shopping for my toddlers winter coat, unfortunately the website price was cheaper than the in store price. But thankfully the manager made sure he went above and beyond and assisted me and made sure I was satisfied with my purchase.

Healthcare discount was respected and applied 50 percent right off my amount. Great customer service by Gabriel! He went above and beyond to get us the right sizes. Most men's large size coats were already out of stock. But Gabriel found us right size in the back. Nice pleasant shopping experience.

I've been wearing north face since I was a kid. We were notified that healthcare employees were offered 50% off, my husband has been through hell this year at the hospital we went in so I can treat him for Christmas! NONE OF THE ITEMS he asked for were allowed on the discount, the team was super helpful except the lady behind the counter, with the glasses. She seemed immediately annoyed that he presented his ID for the discount. Not to mention went out of her way to make sure we didn't get an discount on non discount items. I spoke to three team members and no one mentioned any limited items for the discount, until we went to pay. The website does not present it well and it's really disheartening after how hard of a year he has had to be told no repeatedly. DO BETTER NORTH FACE! We walked away and didn't buy anything, didn't went to give them any money after the way they made us feel.

I did not have a good experience trying to buy a gift card, they ran out and told me to travel all the way to midtown to buy one - in bad weather AND I was on a limited time schedule which I explained to them . Unsympathetic and poor customer service

The lady at the desk refused to accept the return of a jacket because she claimed it was "worn." I had tried it on to see how warm it was and to see how I would look in it so I could compare with other jackets. On a side note, I returned four other jackets from other brands that I was comparing without a single issue. As a matter of fact, I've never had a return rejected before so I was in shock... She claimed the cuffs were white, which is ridiculous! I did not see the "white" she is talking about and there was no pilling or sign of wear. The blue cuffs are lighter than the fabric on the rest of the jacket because they were made of a different material but it was not due to my wearing it. I never wore it like she accused me of and I never touched the tags on it. Be very careful purchasing a jacket here, because there is a good chance you won't be able to return it. They will use the fine print against you. I will not be coming back because I totally lost confidence shopping here. The North Face is a big brand that I totally did not expect this type of treatment from. This SoHo branch is a smaller one with no customers inside so I could see them not wanting to take returns especially towards the end of the winter season. Do yourself a favor and go to their bigger branch near Bryant Park. A lot more selection and better customer service. I suspect they won't pull something like this in a bigger branch.

The staff was very helpful and nice, I purchased a North Face pack from another vendor and was concerned that it might be a fake because one of the logo placements was a bit slanted. I came in to see if they had the product so I could compare and they let me do that and also took a look at the pack for me. Considering I didn't make the purchase at their store it was very nice that they helped me out. A lot of the North Face products I have are more niche for winter mountaineering so clearly a store in Soho is not going to carry all of that stuff but they had a small selection of some products on the lower level. The store seemed well laid out, and aside from a musk perfume scent that is sprayed in the store which lingered on me, it was an overall good experience.