Lillian
Google
I got to the store by 6:51pm. The website and sign on the door says the store closes at 7pm. I approached the door, it was closed. I saw a few people still in the store shopping and at the register. I saw the security guard standing near the front door, so I knocked to get his attention. He said the store is closed. As I stood there another person came to the door with a jacket in his hand and stated that he was exchanging, he gave him access to enter. I pulled out my email and showed him that I have a pick up. The security guard finally got on the radio and provided my order number to another employee. He stated that someone will be up with my order and closed the door, leaving me outside the door. About 2 minutes later, he opened the door and let me stand on the inside by the door. An employee brought my package over and retrieved it, reviewed it, and exited the store. I will never shop there again. Emailed corporate, no response.