Nicola T.
Google
Great Stay at Hurghada’s Leading Beach Resort
We ended our Egyptian roundtrip at The Oberoi in Hurghada a few weeks ago, and overall, it was a fantastic experience.
Having stayed at other luxury properties in Egypt (including the Four Seasons Cairo) and knowing the Oberoi brand from India, our expectations were extremely high. In many ways, the resort delivered beautifully and clearly stands out compared to its local competition — especially in terms of à la carte dining, spacious villas, and overall service culture aligned with European five-star standards.
What truly IMPRESSED us:
Outstanding food quality. Whether Asian, Indian, or international cuisine — every dish was executed with confidence and precision. Not a single disappointment during our stay.
Excellent complaint handling. Any feedback we shared was addressed immediately and professionally. The team genuinely went the extra mile to ensure we left happy.
Warm and attentive staff throughout the entire resort. Service felt authentic and proactive.
Very smooth check-in and check-out experience, and we appreciated the granted late check-out.
Great laundry and pressing service.
A special thank you to Hesham and Masoud in the restaurant for their attentive service, and to Ali at the beach, who managed operations largely on his own and still remained incredibly kind and committed.
Areas where there is room for IMPROVEMENT:
The villas, while spacious and beautiful in concept, are slowly showing signs of wear and tear. A refurbishment will likely be needed in the coming years to maintain top luxury standards.
Housekeeping lacked attention to detail at times (amenities misplaced, laundry bags not replaced, and on departure day the room service was started but left unfinished).
WiFi was unfortunately unreliable in the villa, restaurant, lobby, and beach area.
Beach service was clearly understaffed during our stay, which made the call button system ineffective.
Evening restaurant service was very friendly but at times felt slightly undertrained compared to true European fine-dining standards.
Overall, however, we had a wonderful stay. The resort offers great value for money , and we would definitely consider coming back.