Derek S.
Yelp
BEWARE.
Found on Values. Built on Integrity.?
Rather... Found on Incompetence. Built on Deceit.
My boyfriend and I lived here for the past year, (we moved out a few months ago), and it was truly bittersweet. Bozzuto is aware of all of the following complaints and problems, but they truly just do not care.
THE KICKER, is that our exact same studio apartment that we paid $2074.00 for a year ago, is now listed on Streeteasy for $2998.00. Take that as you will.
Upon signing our lease, we were told by Nikki, (was she fired? did she quit? too much backlash? where is she?) that they apologized for the renovations in the hallway, and that everything would be done by the time we moved in. Let's cut to a couple months later, we receive notification that the entire Octagon structure will be closed, the convenience store is closed, the entire gym is closed, mail-room access obstructed, concierge moved, front entrance moved... basically a MASSIVE overhaul of the entire building.
We were very charmed by all the amenities moving in, but had we seen the place during construction, we absolutely would not have even considered living here. The mail room had no paneling and wires hanging from the ceiling, trash and construction equipment everywhere.The "pop-up" gym they promised during renovations was nothing more than a few free weights, a couple bikes and three weight machines. Apparently they thought this was satisfactory for over 500 apartments in their building.
As far as I know, renovations are still underway (?).. nearing a year later..after some fantastical excuse about "late shipment of materials".
When our updated lease agreement came in the mail, we were shocked to see they wanted to raise our rent nearly 200 dollars. We politely asked them if their was any room for negotiation, seeing as we had been very good tenants and always kept on top of paying rent on time.
They immediately responded with a refusal to negotiate, telling us our apartment's price is "under-market", and that they'd be happy to take us on a tour of the building.
One, it is WAY above market.
Two, we never even saw the new amenities.. there was(is?) no end in site on the construction.
Three, why would we want a tour of the building we already live in.
On MULTIPLE occasions there were random fees or charges on our account. Moving in, there was a massive fee apparently left over from the last tenant which took a bit of discussion with management to remove. This gave us an uneasy feeling of distrust with them, which overtime was validated. At one point they even accidentally deposited another tenants $800 in our account.
There was one time that we had two different rent/utility amounts due.. so we emailed Bozzuto for clarity... no response.
After pestering management over the course of a few days, we talked to one of Matthew's assistants who spat out a number that was NEITHER of the amounts, so again we asked for clarity. Apparently then Matthew got back to his assistant who got back to us with an entirely NEW number. The overarching theme here is that we do not trust Bozzuto at all with our money, as they seemingly don't know how to track balances, or perhaps lack the ability to count.
It's bad enough that we got jerked around with paying for a "luxury studio" with slashed amenities, but nearly all people in the Bozzuto office are completely inadequate at their jobs, and treat tenants with disrespect and a condescending tone.
Unfortunately, as much as I love Roosevelt Island and The Octagon building itself, the management company Bozzuto added stress and discomfort to our past year at a building that is otherwise in a beautiful location with great views but abysmal management. Feel free to deal with Bozzuto if you are either a) making enough money that you don't mind throwing out random amounts of cash or b) willing to fastidiously watch your account balances. As far as I'm aware, there is now a mandatory fee for amenities, even if you don't use them.. they'll grab at your pockets any way they can.
NEVER will I deal with Bozzuto again.