The Okura Tokyo

I had the pleasure of staying at The Okura Tokyo for nearly two weeks, and it was without a doubt one of the best hotel experiences I’ve ever had. From the very first day, the hospitality stood out, the staff were consistently warm, attentive, and welcoming. They always greeted us with genuine smiles, helped with our luggage, and went above and beyond to answer any questions we had. The room itself was spacious and comfortable, with an incredible view of the city. The amenities included were thoughtful and high-end, adding extra convenience to our stay. Waking up each morning to that view, followed by their excellent breakfast buffet, was a highlight in itself, the quality and variety of the food were simply outstanding. The hotel’s location is another huge advantage. It’s set in a beautiful part of Tokyo surrounded by modern buildings and plenty of places to explore. The grounds are elegant and serene, featuring a charming parkway and even the hotel’s own museum, which guests can visit for free. Inside, the hotel blends classic Japanese elegance with modern design, creating a refined yet inviting atmosphere. Overall, The Okura Tokyo delivered on every level — beautiful design, excellent location, thoughtful amenities, and world-class hospitality. I can wholeheartedly say this is one of the finest hotels I’ve ever stayed at, and I would recommend it to anyone visiting Tokyo. I look forward to returning one day.

A wonderful day at this beautiful hotel. The rooms are large and airy, our bath and shower looking out over Tokyo. The staff were brilliant. Friendly and yet professional and intuitive. The hotel is away from the maddening crowds which we appreciated. The facilities are top notch. Our breakfast was included, a delicious assortment of food, a great start to our day. Can't wait to return...

Great room and staffs. Quiet area. The view from my room was good. It has nice garden and museum. The nearest subway station is 10 minutes walk and there is not many local restaurants around it. That was only minor issue to me. There is US embassy next to hotel, so there were many police officers nearby, meaning safe.

Probably one of the best hotels I’ve ever stayed ! Very nicely decorated rooms ( quiet luxury I’d say ), amazing views, great facilities ( gym, spa, swimming pool, including meeting rooms for business or work) and the nicest personnel that will always welcome you with the biggest smile. Never felt so sad for leaving a hotel before … you should definitely try it. The Okura is an experience on itself !

To start with, the Okura is situated in a lovely oasis of Tokyo, yet conveniently near metro stations, shops and the Toranomon Hills Towers containing many spirited restaurants. The hotel’s ambience is one of quiet elegance and refined minimalist art. The service is top notch with staff responding to and anticipating guest needs at every turn without being intrusive. Our only complaint is that The Okura set the pace for disappointment in the rest of our Japan trip lodging. Well done!

Whilst the hotel is fabulous, like so many other hotels in Japan it’s far from the level of service that one enjoys at the four seasons for example Last night we enjoyed complimentary drinks from the minibar. Tonight they are charging for everything except water. This suggests that the focus is on the money. Not a very pleasant experience

I stayed at many high-end hotels in my life. The Okura Tokyo however, where we stayed at during our recent trip to Japan, is in a league of its own. At the Heritage wing, the attention to detail is off the charts. Not just the rooms but the entire property, together with its unique 2.6 hectare garden. The simple yet sophisticated architecture and lighting makes your stay special. On first day, a front-desk clerk accompanied us to our room to give us a 10-minute introduction to all things inside the room. Staff, in general, was very amenable and helpful and the dinner experience at their different restaurants, superior. Everything, from the temperature of the room to the beds and pillows, the sauna incorporated inside the bathroom with its own jacuzzi was top of the top. I loved Japan and will greatly miss The Okura Tokyo and the morning walks throughout Toranomon Hills and its surroundings.

We stayed as a family in the Prestige Tower, and received an upgrade to a high floor room via a Virtuoso booking, which was much appreciated. The view on entering the room was spectacular.||I was slightly nervous having read previous reviews about treatment of non-Japanese guests and families, but found nothing but warm and attentive service throughout, from the security guard helping us find the pedestrian entrance, to the concierge sending our bags onwards via Yamato.||We arrived to find our bags (sent from the airport) already in the room, which had been made up for three people. The room was very spacious, and extremely polished, with picture windows looking out over Tokyo running the length of one side. Photos do not do it justice. Amenities were generous and high quality.||The breakfast was extensive, with extensive Japanese and Chinese as well as western options, and some interesting patisserie.||In terms of location, we enjoyed the quieter surroundings of Toranomon and, after getting to grips with the slightly obscured pedestrian entrance to the hotel (the path beside the vehicle entrance to the conference centre is the best one) found it pretty convenient for the Metro. It's close to the Toranomon Hills and Azabudai Hills developments, with some good, relaxed eating options, including for families.||Note that the pool is not accessible to younger children. We knew this in advance.||Overall, it's really hard to fault this hotel. Thanks to the team for making our stay in Tokyo special. I wouldn't hesitate to return.

They gave us a smoking room. We asked for a room change because we did not book a smoking room. However when we asked they gave us so many rude remarks and comments. We ended up asking for a refund because we were not given what we booked. They refused to give us a refund. We ended up leaving and going to another hotel because we could not stand the smoke scent. The room and view was good just the service was not what we expected. Do not come here.

Our recent stay at the Okura Tokyo surpassed all expectations and left us convinced that it's the best hotel we have ever had the pleasure of staying in. From the moment we stepped into the hotel, we were greeted by the friendliest staff who are eager to assist us. The room itself is generously sized and very comfortable. The large windows offered us a stunning view of Tokyo, including the Tokyo tower which creates a picturesque backdrop to our stay. We booked through Amex FHR which secured us a fantastic room, a $100 experience credit and daily breakfast for two. Their breakfast buffet spread was nothing short of a culinary extravaganza, boasting an extensive selection that catered to every taste bud. The inclusion of Muscat grapes added a touch of luxury to the experience. Unfortunately, due to an early checkout on our last day, we were unable to enjoy the breakfast buffet. Much to our delight, the hotel went above and beyond by arranging a to-go sandwich box for us. Let me tell you, it wasn't just any sandwich box - filled with fresh fruits, a delicious assortment of sandwiches, and a pack of chips, it made for the perfect on-the-go breakfast. In fact, it was the best sandwich meal I have ever had, a delightful surprise that showcased the hotel's commitment to providing exceptional service. If you're looking for a hotel that combines luxurious accommodations, breathtaking views, and a commitment to exceeding guest expectations, the Okura Tokyo is the epitome of excellence. Our stay was not just memorable - it was an experience that set a new standard for hospitality in our books.

I stayed here for 3 nights at the end of my Japan trip. I wanted to splurge and it was totally worth it. I stayed on the 39th floor and the views were amazing. I was able to see the Tokyo Skytree from my window. It is easily one of the best hotel rooms that I have ever stayed in. I had the breakfast buffet each morning at their restaurant. They had a good mix of both Japanese and western food offerings. Service was always great.

I first came to the Okura about 27 years ago, back when it was called the Hotel Okura and you walked from the hexagonal-lanterned lobby to the elevators, where kimono-clad staff stood by to assist you. Time has passed and this hotel is a newer, more modern version of itself, having been torn down and rebuilt just prior to the 2020 Tokyo Olympics. The architectural team, led by the son of the original Okura's architect, managed to recreate much of the original lobby using similar elements or, in some cases, actual fixtures from the old building. The result is a bit eerie, like stepping through a portal in time, but also quite romantic in its intention. The accommodations are split into the Heritage Tower, a shorter structure with more traditionally-appointed rooms, and the taller Prestige Tower, with more contemporarily styled rooms. I stayed in a corner king in the Prestige Tower, and it was fantastic. The wraparound views are to die for; at night you have a panorama full of lights, and on a clear day, the sun rises right above the bed in a spectacular display. There's even a view of the nearby Tokyo Tower peeking out from behind another office building. The bathroom is lovely with ultra-luxurious complimentary toiletries and the shower and bath share the view of the city. And the toilet is isolated from the bedroom towards the entry (which I liked). My one complaint was that my room was not ready when I arrived to check in at 3pm. In fact, I was informed it would not be ready for another hour, which is among the top three things you don't want to hear when you're tired and have just arrived with your luggage. I was given tickets for free drinks at the Orchid, which was some consolation. But it's hard not to compare this level of service to the Mandarin Oriental, Tokyo, which a week prior had managed to have my room ready at 6am(!) for an early check-in. Also when the Mandarin Oriental, Tokyo believed they had made a misstep in service, their apologies were immediate and intense. Handwritten notes, gifts from the gourmet shop, etc. Not just the front desk agent handing you drink vouchers and offering a pained look on his face, which is what I got at the Okura. Despite that, I was extremely pleased with my stay here overall. It was wonderful to come back after so many years to experience the legendary hotel again and I hope I get to visit again, even if just to try the restaurants. It might be my imagination, but I swear the aura of the old hotel remains in the lobby and halls of this beautiful new iteration of a Tokyo landmark.

Just checked out of The Okura Tokyo hotel. What I didn't realize that a booking via American Express really didn't guarantee a price for my week long stay. At checkout time I was shocked to see an additional $300 added to cost of my hotel stay. When I showed my reservation from American Express, i was told that it wasn't a guaranteed cost but just an estimate, so instead of a $3700 hotel bill was $4000, was less about the $300 but the principle of not honoring the reservation amount. No offer to adjust or try to make the situation right, just a lot of "sorry". Would not recommend.

Love love loved it, everything was just perfect, best restaurants best room and room service, best gym and spa, had a best experience and definitely recommend.

Well preserved mid century modem Japanese hotel. What may appear as as little tired decor to some compared with newer, fancier places built over three past half century is juxtaposed by the authentic and iconic decor and ambiance. I appreciate their commitment to the lobby preservation. The Observant eye will notice other iconic subtleties in the staff uniforms etc. Was told some Sean Connery James Bond movie were filmed here. Not a tourist destination in and of itself, but if you're in the area stop in and appreciate this authentic mid century modern icon.

My wife and our 15 year old twins stayed in two rooms here in December. The rooms were outstanding. Spacious, with great bathrooms, and amenities. I enjoyed the steam shower, and liked how the toilet was tucked away separately. The main lobby of the hotel is a mid-century gem. We loved our meal at Sazanka. Breakfast less so, but it was fine. Staff were friendly. Our kids said it was one of their favorite hotels ever.

I love this hotel. Unfortunately,the main wing will be torn down in May to make way for the shiny new replacement (the South wing will be open during this time & when the new main tower is built, they will start working on the South wing). Oh well, there goes the 60's charm this place is oozing. Love, love the low slung tables & chairs, the funky light fixtures & the beautiful screens that diffuse the light & makes everyone look so pretty (hopefully they will incorporate these in the new building). The rooms are gorgeous as is the bathroom. The beds, linens & towels are lush as are the yukatas, terry robes & slippers. There are an abundance of toiletries (kudos for the hair brush, nail files, hairbands & Shiseido skin care). The shower has multiple heads to ensure every bit of you is squeaky clean which brings me to the toilet. Oh how I LOVE the Japanese toilet (the "western" one not the traditional one) with the heated seat, bidet, blow dry & whatnot options.....seriously one of the things I will miss most about Japan. Why can't we have toilets like that??? The service here is top-notch. Everyone is so nice & oh so proper. Extra kudos due to most of the staff speak English. I'm not talking Japanese-English, I'm talking about the real deal (they actually understand what you are saying). Everyone went out of their way to guarantee that my stay was fabulous. And they made sure my departure was stress free. They arranged my reservations for the airport bus "limousine" service & were very hands on with guiding me through the ticketing portion & made sure my luggage was secure. The Okura is definitely the place to stay in Tokyo, if you want to be spoiled silly.

Wonderful hotel! We have a family of 5. Hotel Okura was one of the few hotels that allowed us to get 3 beds in one room for our teenage children. They have a wonderful breakfast buffet that features Western and Japanese food. I recommend purchasing a coupon book of meals. You can save money this way, We are staying 6 nights and are going for a 2 day trip to Kyoto/Osaka before returning to Hotel Okura. They are keeping our bags in storage for our return check in. The hotel is very quiet. The air conditioning works well which is important as we visited during Japan's humid rainy season. The free wi-fi has worked really well. Better than most American hotels. Staff is very friendly and accommodating .

I have lived in Japan for many years and came here for meals, but never to stay overnight but I stayed here for the last four nights and loved it. Formerly one of the top two hotels in Tokyo, it is situated on a quiet hilltop quite close to Roppongi and other important sectors, especially government offices. It has amazing old Japanese charm and is perfectly clean and pristine with perhaps the best hotel service in Tokyo. Floral arrangements are everywhere. Being in a secluded area is wonderful. Of course it's not for trendy people, but the gym is quite good and the Internet service is very good although sometimes you have to login again. I used a corporate rate, but it was extremely reasonable. They are rebuilding part of the hotel but we heard no construction noise at all. The buffet breakfast was wonderful,as well.

Definitely glad that we stayed here because service is pretty quick and excellent. My room is so beautiful and the love the old school look. Also, I love the view and seeing the Tokyo Tower lit up is beautiful thing. I'm so sorry that they will be destroy this main building to remodel it to a more modern style. As I write this they are working on the southern wing and remodeling it as we speak. However, the changes it's a beautiful hotel and I'm glad I got to stay here and experience history before the change. This hotel is Tokyo's Waldorf-Astoria so full of history!

Stayed for five nights, hotel seemed okay, cozy. The staff were very friendly and on the way to the elevator you would be greeted around five times! The rooms were average for a nice hotel. I had stayed in February and the rooms were on the warm side, I had to request the windows be unlocked to cool the room down. There were many restaurants and small shops found throughout the hotel at a higher price than what could be found within a five to ten minute walk around the area. WIFI was free and the gym/pool were an additional cost if used.

Humanity has wondered if the arc of time could be traveled in both directions. A great many stories have been written on the subject, and countless crackpots (or geniuses) have invested untold fortunes into it. Why bother? If you want to go back 5 or 6 decades, just stay at the Hotel Okura Tokyo. The decor is straight out of Mad Men - Asian Edition. It was both soul-comforting and beautiful at the same time. I enjoyed sitting in the main lounge (see picture) and soaking it all in. The rooms were comfortable, spacious, from the bed to the bathroom. It's attached to a retro-style shopping mall with upscale shops, though I didn't see many patrons in the hours I was there. Nearby is a coffee shop, grocery store, and the US embassy. The staff was superb. The crisp attire also reminded me of a bygone age (though I think that's also a cultural more than a temporal gap). They are rumored to be able to match any button on any (unfortunate) article of clothing that is missing one if you need it, but I didn't partake in my visit. I particularly liked the safety briefing upon entering my room. It came in useful later in the night during the tremblor (small earthquake) we had--including announcements in both Japanese and English. This place was recommended to me by a friend who is a Tokyo native, and she was spot on the mark. Excellent.

I am actually currently staying at the Kyoto Hotel Okura and after staying at the Hotel Okura Tokyo last week, I have to warn any international travelers used to the level of service at other luxury hotels to stay away from any of the Hotel Okuras in Japan. I work in finance (private equity) in the U.S. and travel frequently for work. I'm a Starwood Platinum member but also frequently stay in other hotel chains. I'm not sure if this is because my family and I were visiting from America but we have candidly received some of the worst service I have ever received at any hotel chain, even budget chains. The biggest issues: 1. I misplaced my briefcase on the shinkansen and enlisted my assistant as well as the concierges at the Hotel Okura Tokyo and the Kyoto Hotel Okura to help locate it. My EA suspects the concierges literally did nothing because they are still asking whether I got my briefcase back and my EA located it and hired a courier to bring it back that same day. If they had actually spoken to the lost and found, they'd know this already. 2. There's this general baseline of unhelpfulness from the concierge desk which is likely one of the worst concierge desks I've ever encountered. If they don't know an answer, they don't tell you that they'll "get back to you." They just say no. And they don't follow up. They occasionally even just leave requests completely unfulfilled. I'd give this hotel zero stars if I could and will be taking my business elsewhere. The only positives? The rooms are roomy (but outdated--there's some charm to that though). The location is peaceful (but far away from the closest metro stop). Every taxi driver knows where it's located and there's a taxi lineup outside though. Zero stars. Stay away.

The very best customer service of any hotel I have ever stayed at, without question. I frequently visit Japan on business, and I will never stay at another hotel in Tokyo. Truly exceptional staff, from the bellmen to the incredible concierge staff to the restaurants and the front desk, there is no better. A short walk from three train stations, many nearby shops, restaurants, convienence stores, and embassies, this is a quality place to stay. Great spa and workout room. Traditional Japanese rooms with an elegant, appealing style, lots of amenities. Outstanding breakfast buffet and exceptional pastries. I love this hotel, and it is primarily due to their incredible staff. You won't be disappointed.

Their motto is "made in Japan", and they stick to it. Everything from the sheets to the silverware to the artwork is all from Japan. This hotel is in a great area not far from Roppongi. I came here on a work trip as our office was located right down the street. The staff was top notch and were more than accommodating. The breakfast was a bit steep at $30 and wasn't the best, but certainly very good. The hotel truly is everything great about Japan, and to this day is still the best service i have ever received at a hotel. Wifi was great and they have a smoking room on the second floor.

I did not stay at this hotel, but visited for the tea ceremony, which I highly recommend. I emailed the concierge to make a reservation (concierge@tokyo.hotelokura.co.jp). The tea ceremony is on the 7th floor of the building and you do not need to be a guest of the hotel to attend. The ceremony lasts for 45-50 minutes. The hostess is dressed in a traditional kimono and (at least the person I had) spoke decent English. She explained each phase of the tea ceremony and provided a sweet and matcha tea. She also explained the design of the room and meaning behind the layout. The tea ceremony there was a great introduction to an old and beautiful prat of Japanese history and culture. I highly recommend this experience for any traveler in Tokyo, though I've been told that Kyoto is the more "traditional" place to attend tea ceremonies.

Hotel Okura was definitely my favorite stay I have experienced in a while. "Understated" is the best word to describe it. I don't personally like to write hotel reviews but I became hooked on the most quiet yet so much emotion of the architecture and the smallest details that Hotel Okura has preserved. It was an eye-opening from the aesthetic point of view. I think when the design is very good it tells the root of personality of the people of the country. I can learn so much about how Japanese live through its architectures and the attention to details. The free wifi need an improvement.

This hotel is gorgeous and convenient. Came here for a business trip and was a great environment. Customer service from every aspect was amazing. They were accommodating to requests for late checkouts and they had great tips for local places to check out if we wanted to avoid the tourist traps. The Terrace on the 1st floor had great breakfast buffets. It has a beautiful view of the garden and they offer outdoor seating as well. Came here for lunch and dinner a few times as well. Their green chicken curry had a good kick too. If you're visiting Japan and are unsure about traditional Japanese meals, this is a safe place. They also have a couple restaurants on the 5th floor. There's some shops and boutiques on the 5th floor as well. If you're willing to walk around, there's a few things to see. Gardens, hidden parks, and local favorites. A great place to stay to mix business, pleasure, and relaxation.

Since all the reviews are 5 stars, my vote won't change anything. The service is flawless, the accommodations are stellar. It has the best hotel pool I've ever experienced and it has a branch of the amazing Kyube sushi bar in the restaurant. No hotel in Japan even comes close!

The Hotel Okura is faded glory, but still glorious. I stayed here 20 years ago many times and for the most part it appears that nothing has changed at all. For about everything that's both good and bad and hotels are no different. The magnificent art deco lobby is one of the best in a hotel I've ever seen. The restaurants still serve outstanding food. The service is the best you'll find anywhere. Rooms are spacious by Tokyo standards with the furnishings a bit dated. The bathrooms in particular are cramped, even by Japanese standards. Having so many memories over the years makes the imminent demise of the Okura bittersweet to me. I just hope they can recreate the beautiful simplicity of art deco mixed with Japanese style again in the new buildings.