The Old Hall Hotel

I very rarely do these kind of posts but really felt this needed to be done. What an amazing experience me and my family had in the old hall hotel on 20th September , my daughter has autism and can struggle in situations when it is busy and will textures of food. The staff here went above and beyond one staff member Ruth even spoke in Makaton using gestures to help my daughter. She then also went through the menu with us and highlighted the foods that my daughter would like, Ruth then even sang with my daughter making her feel completely at ease. The other staff member on with Ruth a young man was extremely efficient and well presented and served all our food. Our food was incredible and very reasonably priced 3 courses for £25 and the bar menu is really reasonably priced. We also watched as Ruth then helped a elderly lady up and walked her to the door and waited with this woman for a taxi. The staff here go above and beyond. All our family enjoyed this place and experience and will be coming back to stay and not just have some food. We will be telling everyone about the old hall hotel. Thank you for such a positive and inclusive experience. You and your staff are commendable and deserve this review.

Looking back at some of earlier reviews, we very nearly didn’t have dinner here. That would have been a mistake. The food was excellent, the staff were charming and the service was prompt. We both started with the chef’s home-made black pudding served with a fried egg and apple chutney. This was delicious and full of flavour. My wife had duck confit, which she also enjoyed. It’s a dish she eats often and so knows good from bad. I had crab risotto with samphire and a Parmesan crisp. Absolutely delicious. And all for £20 per person. Great food and great value. And, as I have already intimated, lovely friendly staff.

I've just come back from an overnight stay at the hotel. We were lucky enough to be in Mary's room (2) and it did not disappoint. The bed was extremely comfortable. The furnishings good quality and the decor excellent. I was very happy to see that it had kept it's covings and other fixtures. |As most would expect from a hotel this old, it has some different visitors from days gone by, I am very interested in the paranormal and had taken several pieces of equipment. The first piece of evidence I got was a message on ITC which said "I WAS EXECUTED" . Footsteps in the room in the night and other pieces of equipment going off, K2 and Rempod. If you are interested in the paranormal this is a place to stay and ask for room 2.||The reception staff were beyond helpful as were the staff in the bar where we chose to eat (rather than the restaurant which had a coach full of very loud OAP's) Ruth behind the bar was extremely professional, friendly and couldn't do enough. |I spoke with housekeeping in the morning before we left too ||All in all, one of my best stays. This may be a 3 star hotel but it definetly gives 5 star service. Next time we're staying in the Esana as we want the spa but will without a doubt go back to the Old Hall.

Having stayed here quite a long time ago, I gather the hotel experienced some ups & downs in the interim but now it's perhaps even better than I remembered. Excellent value for money, really good food & service, lots of friendly, professional, helpful staff. Given its situation & history, the prices are remarkably low. I'd definitely return.

Used hotel as a base when visiting a friend nearby. Breakfast was very good. Staff were all lovely and helpful. Was offered a drink when I got back late one night. Definitely not suitable for guests with mobility issues as accommodation is upstairs. I would choose a double room in future as my twin room was fine for me solo but would be a very tight squeeze for two people to share. Clean and comfy. Tea & kettle in room, also a hairdryer which I don't think was mentioned in their listing. This is an old building - do not expect a super stylish room with air con. It's nicely furnished and in style with the building design. Fan was provided in the room. En suite bathroom was ideal and everything worked. Will definitely return.

We stayed at the old Hall Hotel in Buxton and were disappointed in many ways. This is an old building boasting visitors including Mary Queen of Scotts so it is old however that is no excuse for tatty worn out decor and furnishings. Our twin room had 1 bed that squeaked at every movement. The mirror drooped and was useless without an assistant to hold it in place! The rooms shower was also broken. |Cleanliness is a big issue, we had a really dirty towel and used tissues were found by bedside table. The room felt unclean. Security was also an issue with a patio area outside our room having easy access through our windows necessitating having the windows secured in high temperatures with no air conditioning available. |IF BOOKING WITH BOOKING.COM DO NOT SELECT THE EXTRA PAYMENT FOR HIGH SPEED INTERNET. This is free to all guests. The hotel has approximately 50 rooms so if 50% of guests select the Internet option the that is 25 x £17 a night or £155,000 a year extra for nothing! Daylight robbery|I spoke to and wrote to the hotel but just got the fob off ‘thank you for your feedback’ reply|I would avoid the hotel and look elsewhere

I have just returned from a 4 night stay. What a delightful hotel. Okay, it may not be perfect but considering the age of the property it ticked all the boxes for me. Room 15 has views over the opposite pavilion garden. It was a lovely size with a 4 poster bed. What did surprised me, considering it's age, how quiet it was - no noise from adjacent rooms or their bathrooms. The housekeeping staff were friendly and excellent in their job, as were the servers at breakfast . I look forward to returning next year

We booked the Sunday Lunch at the hotel, which we presumed would be in the restaurant. On arrival we were told to go the the bar as there was a wedding taking place in the restaurant. The two locations bar and restaurant are quite different! The bar is small and dark, the restaurant bright and light with linen cloths etc. It was very disappointing to have to sit in the bar area to eat. If we had been made aware of this at the time of booking the lunch we would have gone elsewhere. To make matters worse the staff repeatedly could not find cutlery for our meal, we ended up waiting 10 mins while our food was going cold ? Maybe the wedding was using it all.... Disorganised service. Saying all of the above the quality of the food itself was excellent. Just beware and check were you are sitting before booking.

The menu is fairly standard pub grub and the portions are copious. I had the salmon which came just slightly undercooked in a lovely cream sauce within smashed potatoes and veg. The service is attentive and it's a nice spot for a meal.

I really, really liked this hotel. It's very conveniently located, has lots of parking, and a friendly staff. Mostly though I liked the room. We stayed in the UK for two weeks and visited about 10 hotels and this was the only one where we had a really good sized room. It was huge. We felt like royalty staying there. Beautiful. The only thing to be aware of is they lock the doors at night and if you lose your entry code and can't figure out how to make an international call on a US cellphone, you will have to wait for other guests who are out partying late to open the door for you. Don't ask how I know all of that. :-) Wonderful hotel. Definitely one of the best of our trip.

Poor value for money. The room we booked was described as a 'classic double' room (i.e better than a standard room), it was disappointing to find two single beds pushed together (so you fall through the gap in the middle of the night), the decor was dated and tatty, carpet pulling up at the edges etc, there were marks on the bathroom wall, no bath (yet bath salts and instructions on how to use the non-existent bath were provided...) and, annoyingly, no simple and expected items such as a 'do not disturb' sign - definitely not what you would expect for £170+ a night. However, the poor room quality was nothing compared with the quality of how staff treat guests.... we were very upset to find that the cleaning staff had rifled through our private items and false accusations were made. The staff tried to impose a fine for smoking in the room, which is fair enough and something we would happily pay for if a deep clean would be required (which it was not - a few puffs of a cigarette when on the toilet). False accusations were made - accusing us of smoking 'substances' and the reason for the charge, was apparently due to complaints from other guests. When discussing this with the manager, and trying to pay the fine, the manager denied that cleaning staff had gone through our items (which they would have had to have done, to find smoking paraphernalia wrapped in a wad of cash left on the side) and was unable to give details of any complaints from other guests. This hotel is proof that nothing is safe even in a supposedly respectable hotel - spend your money wisely, there are plenty of lovely hotels in Buxton - go elsewhere.