Jantiky M.
Yelp
Monday July 21,
Yesterday, At Oxbow market I walked into this store by myself to buy balsamic vinegar. I was the only customer in the store. The staff was looking down, playing on her phone, and didn't greet me at all. I spent quite some time browsing, but still heard no greeting. After I finished choosing my item, I went to pay at the counter. The staff still didn't say hello--she just turned and asked if I wanted anything else, then packed the bottle into a bag for me.
When I took out my card to pay, she didn't even look at me--just kept her head down doing who knows what. Only when she handed me the bag did she finally say "thank you."
The product cost $25--not cheap, but not expensive either. Still, the level of service was the worst. I never saw a smile from the staff. In fact, she looked annoyed from the start. I don't understand--was she angry that I came in half an hour before closing? I work in the hotel industry, so I understand how important customer service is, even if someone just walks in to browse without buying.
I actually wanted to buy more, but the staff showed no interest or care, didn't ask me anything--so I only bought one item. I really like this store's products and use them in my cooking, but unfortunately, I think I'll have to switch to a different brand from now on .