The Omni Homestead Resort

The resort is gorgeous and the experiences are awesome. We enjoyed the carriage ride with Matt and everyone at the equestrian center was helpful and kind. The warm springs are off property, but worth it. It was a very unique experience. The outdoor and indoor pools were fun. It is an incredibly old property, but our bathroom door wouldn’t close. Not great if you enjoy privacy in the bathroom. We also found that it seemed understaffed at many times. Getting a drink at dinner was a chore. Eventually I just ordered doubles and asked for the check extra early. The service side of things - the stuff care free experience we love at other Omni properties - was lacking. We were told that it was one of the busiest seasons they’ve ever had, but it never felt crowded at all, which made for a very relaxing trip.

My wife and I came for a weekend retreat. The hotel is a grand old place that has been kept up well. The food and drinks were good, and we enjoyed the shops, spa, golf course, and other amenities. The service was lacking, which was surprising at this price point. We arrived on a busy Friday evening in the middle of a conference and a wedding party. Some folks had to wait in their cars for 10-15 minutes just for the valets to clear enough space to pull up. Our room wasn’t ready until after 5 p.m., more than an hour past check in time, and I got tired of waiting for staff to bring our luggage and went and got it myself. After all of these issues caused by a logistical crunch, front desk staff had the audacity to tell me “we had no idea everyone would show up all at once.” You mean you didn’t have reservations for all these guests and they just showed up out of the blue? Guests of a conference that was surely planned months in advance? A hotel is literally the only business where you absolutely do know how many folks are supposed to show up to stay the night. The Homestead simply has trouble providing enough staff for a five star experience. One of the robes in our room was stained and we only got one bar of soap that we had to transfer between the sink and the shower. This is a great place to relax for a weekend but you better hope they’re not busy because they don’t staff appropriately and then they act surprised when all the guests with reservations show up at check in time.

We loved the hotel and enjoyed the endless activities available to us. It was the perfect mix of relaxation and adventure. The staff was friendly, especially those at the stables and the pool. The valet staff was helpful too, and we were grateful for the kindness Ethan showed us. Our only disappointment while there was the price of the food compared to the quality and the limited offering. Two of the restaurants were closed on Monday and Tuesday, which severely limited the options. I would stay again but bring my own snacks and breakfast food. I do think their kids eat free for breakfast and lunch helps make up for the prices of the meals, so overall it wasn’t a deal breaker. We loved our time at this property and will come back.

The winding road to get there was totally worth it. Food was excellent with allergy friendly options, and staff were attentive. The tub/shower faucet made a high pitch whistle even with much maneuvering in our King size bedroom. Plenty of activities on and off site. Love the Jefferson Pools!

The Homestead is a great spot. I highly recommend it. The hotel is grand, the golf is great, the food is second to none, even the hotel tour with Anthony is well worth the time and guided hikes through the forests with Brian alone is worth the cost of the visit. I've been there several times and each visit gets better.

This is a beautiful, out of the way spot. The resort harkens back to a bygone era. Lush grounds, gardens and natural hot springs make this a truly unique experience. There is plenty to do here, despite it's off the beaten path location. Golf, walking trails, swimming, croquet and much more for your daily enjoyment. The food was excellent and the resort space embodies a charm and elegance that modern resorts often try to duplicate. I would love to have given The Homestead a five star rating, as we had a wonderful time. The food was excellent and surroundings were spectacular. However, for the price I would expect five star amenities. Our room was lovely, but definitely in need of a face-lift. There were spots on the carpet and on the furniture, a lamp was not working and the A/C did not work properly. Fortunately it was unseasonably cool and the windows could be opened so it wasn't bad. We really like the place, but at $400+ per night those details are important.

The food & service is top flight. Attention to the details noted. Call out to Owen and Chip for excellent restaurant service. It was a nice touch to the table when the chef came out to speak to each of us. A unidentified staff member just arriving to work helped me with the stairs and my baggage with enthusiasm. The location- spectacular views worth the winding road entrance! The rooms- while realizing the age of the building and massive undertaking to renovate- the air conditioning was spotty and the lack of conveniently placed outlets made remote work - shouldn’t be working🙈- and steaming of clothes difficult- holding the hanger and steaming not very efficient.

I have to say I am very disappointed. I had the best childhood memories of spending Christmas at the homestead as a child. I must say it has gone down hill drastically since then. I arrived for a much needed girls trip only to discover our room didn’t even have hot water. We informed staff and nothing was done. Upon checking out we were given a “sorry about that” and that was it. Paying 500$ a night with no hot water seems unjust. Especially when they then charged us another 75$ each to be able to use the spa locker rooms to get a hot shower. We decided to stay and get some of our moneys worth and lay by the pool in the spa only for them to be doing construction and a loud ringing noise that not kidding lasted 5 hours resulting in a major headache. I will not be returning. Oh and also we discovered they charged us twice for the room on top of everything too! Never again I am very disappointed. Will go to the Greenbrier next time. 500$ for no hot water in our room then charged us another $150 so we could take a hot shower is just insane.

Recently went for a quick getaway and it was wonderful. We went to the indoor pool, enjoyed some food at the bar, and had some coffee and breakfast at the little cafe. The place is huge so bring your comfy shoes. Staff is kind and helpful.

The stay started off great, honestly. We pulled up and were immediately greeted by a helpful bellman who took care of our bags and made sure everything got to our room. Check-in was smooth, even though we were early--they told us they'd call when the room was ready, and they actually did, which was nice. But after that, it kind of went downhill. We had booked in advance and paid for a rollaway bed. I figured that meant it would be waiting for us in the room, especially at a hotel that claims to be five-star. It wasn't. We waited until about 9pm before finally calling to ask about it, hoping it was just running late. The person we spoke with seemed confused, and even asked us to check the room again--as if we somehow missed an entire bed? Eventually they sent someone from housekeeping to come take a look and, after more back-and-forth, they finally brought the bed. But it shouldn't have been that complicated. If we paid for something, it should've just been there. Next morning, we started getting calls from the front desk saying we should've checked out by 11--even though we had also prepaid for a late checkout. Again, they said it wasn't in their system. I told them we paid extra for it, and was met with more confusion. I asked for a supervisor to call me. No one ever did. The staff seemed nice enough, but they just didn't seem trained or experienced. Honestly, it felt more like a college dorm front desk than a luxury hotel. I didn't feel taken care of--I felt like I had to constantly explain and defend everything we had already paid for. Really disappointed. This could've been a great stay, but it turned into more work than it was worth. Definitely wouldn't return unless management makes some serious changes.

Such a great experience , can't recommend it enough . The amenities at the resort are great too . The food selection amazing , Martha's market is the perfect little cafe. We stayed at a cabin at the owners club - Our cabin was fully equipped with everything you could possibly need . Super clean too, the hot tub a perfect addition, even all the necessities for grilling. The perfect escape just bring some clothes or go shopping at the shops in the resort. Cozy home away from home . Checkout was smooth , check in was too. If you get the opportunity take it !!!

The setting is gorgeous. The place, when you drive up, is breathtaking. The folks working there are very helpful. However, the rooms are overpriced, the building, up close, shows its age and not kept up especially for the price you pay. Read and interpret parking properly because it is valet parking only. You are charged $39 regardless. It's basically paying to park. Renovations are needed to bring it back to its former glory.

We live in Phoenix and wanted to celebrate a babymoon and see the leaves change. The Homestead was great for this. The property is immaculate and the rooms were newly renovated but kept its charm. We enjoyed the spa, golf, the history tour, sitting out on the porch, maple donuts and many good meals. We brought our 4lb dog who was allowed everywhere. She's also well behaved and sits in a bag. Definitely a place we'd like to come back and experience more with our growing family.

Pretty decent stay! Expensive nightly rate for old carpet and ancient decor. Overall was good to get away in a private wooded area. The golf course was perfect. The food at the Jefferson was to die for. The waiter who served us was from Jamaica and he was so amazing. Friendly staff. We almost missed our spa/massage time and the staff was very accommodating to us as well as rescheduling our appointment. The pool area is extremely relaxing and cute. I'd go again but with less expectations this time around. The bars and liquor store closes fairly early but we stayed on campus most the vacation. We did enjoy the hot springs booked through the hotel but we couldn't ride on the bus since it was overbooked. Otherwise not a bad experience.

This resort is about 1.5 hr drive from Roanoke where I flew in. It is definitely ancient feeling. We didn't have a good meal per se from the resort. The beds were comfy but there were stains on the walls that kind of grossed me out. Also the tub is small and my body is big so that combo meant I was touching the shower curtain. The resort itself is beautiful and everyone was friendly. The Chef at Woody' Stephen was very nice. The halls creek when you walk bc again the hotel is very old. Plus everything in the entire town shuts down around 8 so if you're a night owl, this wouldn't be for you. I loved the piano player and the fire pit outside at night. It was a relaxing experience.

The Homestead really is outstanding for their hospitality. We went for memorial Day weekend and it was delightful. So many activities both free and paid, the events team really made sure there was something for everyone. The pool is excellent and heated. The lazy River heater had broken down so we didn't get to enjoy that side but it looked like it would be fun. The attention to detail really struck me as we gathered for fireworks, they had seats arranged and bins of blankets already out for everyone. The Audubon breakfast is impressive and huge, we liked the wide variety of options. Didn't get a chance to eat there for dinner. The social hour is definitely not to be missed. They had small treats and lemonade and iced tea in the grand hall along with a piano player playing a combination of classic music and contemporary arrangements. The cost can be steep but I didn't feel like we were short changed. A good place for families or people who love golf. Remember to look at their dress code when booking. I think for Memorial Day and July 4th, the dress code is more relaxed, but they have some rules for walking through the lobby (no swimwear) and the grounds.

I'm giving two stars because the manager helped us. But obviously she could only do so much. If she didn't I'd give them -2. I had our whole experience typed out but yelp wouldn't let me post. The children that come here and the parents of those children SUCK. Screaming, running, and climbing on everything everywhere. Adults cannot get away from them. All the activities are booked. So don't even try to schedule anything when you get there. And don't bother getting the concierge to help you because they're useless. Expect to spend an extra $300 per night when you get there and them not explain anything to you. They're deposits for each night you're there. Food is way too mid to be so overpriced. Seriously. I don't mind spending money on food as long as it's good. But it's not the case here. And room service is a JOKE so don't even bother. We will never be back. Ever again. We checked out a day early because we couldn't stand to be there anymore. Below I have posted a $22 club sandwich and a $15 avocado toast from room service. They're also going to shove not utilizing housekeeping down your throat to feed the community. Hear me out.. the resort clearly makes more than enough money, just feed them.

Someone shared this property had gone through millions of dollars in renovations and updates. WHERE? Their basement? Yikes! The rooms, hallways to the rooms = old, squishy floors, window unit AC that buzzed all night combined with the smell of mold. Beds weren't switched out either. So imagine sleeping on a bed from 1975. If those millions were put towards the rooms, I'd give this place a 4.5 and here's why. The dining is incredible - seriously impressive for a place in the middle of nowhere. I highly recommend Jefferson. For drinks, hit the lobby bar. The spa and hot springs was superb. The wine shop with a local sommelier was the cherry on top. So I guess if I slept in a hammock, I'd recommend this place, but if you're headed to a room, pass on it.

First of all the property is historic and prestigious. Perhaps I'm not the right audience but I think spending the amount of money a night should also mean you get something out of it. But $35 to park a car in the middle of the mountains is really out there. I purchased the wellness package which includes the serenity garden, cascade gorge hike and the warm springs pool. I thought that's a great idea since I have my dog with me. But I come to find out dogs are not allowed on the hike so either I forgo the 3 hours hike or go without my dog. The rooms are as expected expect the walls are quit thin. I can hear my neighbor plugging in outlets,hear their conversation if they raise their voice a little. I needed hot water for tea and the room only has a coffee machine. The room service ends at 11am so I had to ask housekeeping and no way to keep the water hot. All in all the value is not worth the price. With the resort fees, parking, and pet fee, it will be about $450 for the night. I suppose this is not a one night stay type of place to take full advantage of the offerings.

Overall, we enjoyed our stay. It's a really beautiful location and the building itself had a lot of character. General Facilities: It is what it is-- a historical building. The carpet looks dated, wallpaper everywhere, slow elevators, creaky floors. It wasn't creepy or gross though, it had a clean, rustic charming feel. Since the campus is spread out does take awhile to walk from one thing to the other. We've never been to a resort that a majority of activities were in the one building which was interesting. Serenity Garden: A bit crazy that a day pass costs $75, but it's included with any booking of spa services over $200. But perhaps it's for crowd control and I liked that it was not over crowded and relatively quiet and relaxing. We were too late to book massage services but luckily they had space for a day pass. We spent 4 hours outside, in the various pools and napping on the beach chairs (which were very uncomfortable and I added towels to cushion). The warm spring pool here was similar to the Warm Spring bathhouse but much more shallow and a lot more floating algae and slimy. I guess that's the natural part of it but the warm springs off site was deep so you didn't have to touch any of that lol. I liked the reflexology walking path. There were some outdoor overhead showers and massaging water jets but I didn't want to do that. The inside gendered areas, I liked the warm chairs and the shower facilities were individual and well stocked with lotions, cleansers, and even disposable razors. Liked the heated seats inside with waterfall images and the sound and light sensations showers were interesting-- I wasn't a fan of them though because of the mixed textures and temperature of water meant to similar real storms in different types of conditions. I would definitely book a service and access this spa if we come again. pretty cute but small area. Theater: They play movies twice each night and it was lucky that they were playing Rocky, one of our favorites on the Saturday night we were here. The concessions were minimal with a few boxes of candy, refrigerated drinks, and the popcorn was premade and not as fresh as I hoped. The acoustics in there are not great, but we liked the loveseat and the side tables. Would definitely try to bring a blanket next time. Room: The pillows were down but way too worn out. I had to fold mine in half. I loved the wide set sink and flooring. Water pressure was good and the water got hot quick! Valet parking: Be prepared to wait 20 minutes for your vehicle because it is parked 0.3miles away. We were told 5-10 minutes, and ended up being 10 minutes late to our Warm Springs pool appointment. On checkout day, we waited 30 minutes. I did really appreciate that they plugged in our EV to charge overnight though - it gave us a full charge for the ride back home. Overall this place is pricy, we were lucky to get a half off deal. But definitely worth a visit on a special occasion, a unique spot for sure. Since these others had separate Yelp listings, I'm referencing my full reviews for the Warm Springs here: https://yelp.to/tiTQKo9glt

This resort gets four stars for the atmosphere, history, upkeep of the grounds, room prices during a convention, and the service of the staff. The resort falls short in regards to food options, lack of room service, and only having one working elevator.

Very beautiful location went during end of October for fall foliage. Dinner at Jefferson was amazing. Pizza at woodys was ok. Lunch at Rubinos was great and very scenic! We hiked, wine tasted, rode e-bikes, played golf. Amazing place!

The Omni Homestead is located in Hot Springs Virginia, which is almost "at the middle of nowhere" but this is a huge part of its charm! The outside landscaping of the hotel is GORGEOUS! So many beautiful trees, flowers, and the grass is very well maintained, everything is very well trimmed and in place. There are multiple spots to relax alone or with company in front of a fire, hammocks, gazebos, many, many outdoor games and activities to do around the property, golf, tennis, pools, hot springs, amazing. The stay will be pricey. A nightly rate will be more than $300, not including resort fees and the $35 overnight parking rate. But, the service is impeccable. There are 2 things that stood out to me: the spa, and the staff. The spa offers a number of services such as massages, facials, mani/pedi. There is also a serenity garden which has a pool, hot tub, and hot springs - super relaxing facility and it also has a cute little fireplace seating area close to the bar/cafe. There is also an aquatic thermal section of the spa with hot and cold rooms - I loved the herbal cocoon, cool mist, and heated recliners. The facilities were very clean and staff refreshed them quite frequently. Throughout the hotel, staff were super friendly and just had such amazing etiquette. I was pleasantly surprised to see such a diverse group of staff in "the middle of nowhere" Virginia. In the breakfast room, I met some of the most hospitable individuals I had ever had the pleasure of meeting. Broderick made the omelettes, pancakes, and waffles - we bonded over being immigrants and he even prepared some homemade chicken for me that was delivered the next day by another staff although he wasn't working on that day. Gill reminded me of an uncle from Africa and ensured that my experience was excellent, while also connecting with me on a more personal level. My hubby also met a couple of amazing bartenders at the Jefferson. These people are what makes homestead really stand out in my opinion! There are just a few reasons why I knocked off half a star: there is A LOT of history in the hotel (it's the first resort in the U.S.; est 1766) and despite the impressive architecture its age definitely shows in the room layout, elevators (they tend to brake down or under renovation), and walls (although the wallpaper is gorgeous). There have been a few renovations but you can still feel the age of this hotel. Our shower tap almost gave out on the last day but maintenance came over to fix it for us. Also, the price will add up significantly if you plan to really enjoy all that the hotel has to offer (easily over $1k for 3-4 nights), so be prepared for that. On the TV menu there is a "guest services" option that you can click to view your account expenses and keep track of your spending. There are also a few delis and taverns on the Main Street super close to the hotel, if you wanted 1 or 2 cheaper lunch/dinner options. There are so many activities offered and you'd probably need to visit multiple times to fully experience all that homestead has to offer. It is an experience I'd recommend if you wanted a little break from the city and/or a spa experience.

Over $500 a night for a stay at a resort for the "experience" and our room is unsanitary. It feels dirty in here. As a professional housecleaner, I am going to look at everything when I stay somewhere. I booked a room so I could take a bath and the bathtub is not only dirty from whoever showered in it before, but also has serratia marcesens bacteria (the gross pink slime that grows in showers). This means this shower and bathroom haven't been disinfected. There are things growing on the surfaces and shower curtain. The toilet...... just wow. It was left completely infected with shit germs and stains inside and outside the bowl. Who even knows what is growing in this bathroom. The cabinet handles to access the fridge has never been wiped down or sanitized clearly. The fridge inside the cabinet..... NEVER. Look at the layer of handprint filth and residue. Imagine coming for a resort "get away" and leaving with Strep throat or Covid because someone doesn't do their job properly. I tried to call the front desk to have housekeeping come handle this or move us to another room but they somehow and magically cannot be contacted. This is not a $2500 vacation. I've had rooms at a Motel 6 that is more sanitary. Side note: the shower screams at you like an alarm when it's on. What in the actual?

This was our first, but most certainly not our last trip to the Omni Homestead Resort. I'm so sad to see the recent reviews but I am so glad it didn't stop us from going. I find that the website does a phenomenal job listing everything that is currently closed due to their renovations to preserve and bring to life all that this establishment has to offer. Along with that, I find that it's also very evident that the prices are a little higher than your normal hotel simply because this isn't just a normal hotel. This is such a family friendly resort that allows you to do so much, see so much, eat so much, and more all in one place. I have to give the biggest shout out and praise to a few staff members who really went out of their way to make our stay extremely memorable. First, Gill in the Jefferson Restaurant really became someone our family adores. I want to go back just to continue to see him and continue all of our wonderful talks and stories. He shared the best suggestions, really took to my children and made them feel seen and heard. I really can't think of anyone else I've ever met who made us feel this way. Thank you Gill! From the bottom of our hearts. Also in the Jefferson Restaurant was Kenroy (forgive me if I misspelled your name) and Arthur. Again, they really made us feel welcomed and shared so much about to resorts history. It was such a fun experience with them. This place is gorgeous from top to bottom, left to right. Even with the renovations going on, it did not take away one bit of our experience and did not cause any interruptions to our stay.

I don't appreciate the amount of families with children and how they're running free anywhere they want. Our first time at the Jefferson Tap House was amazing, good service etc. The second time we went we waited 20 minutes for a server and no one came. We were the only table to not be greeted and we watched our server go to each and every table except ours. Justin stepped in and was an amazing server so thank you Justin! We expected better out of a bougie looking hotel like this. Our shower broke and we told the front desk but they still hadn't fixed it when we went back up. We asked for a bar of soap and no one gave it to us. The spa and other restaurants are way too expensive. We had a good time in the warm springs and the history tour. I don't think we'll be back but overall it was an ok experience.

Our family enjoyed the indoor swimming pool because it was clean and the towels were plentiful. The changing rooms were conveniently located. The spa also comes highly recommended but is accessible for adults only so arranging child care ahead of time would be helpful. One of the highlights of the trip was the natural hot springs. The room furniture was excellent and worthy of a five star hotel. One of the things that prevented this hotel from reading its full potential was some deferred maintenance on the elevators. Specifically, in the garden suite: a single elevator would benefit from a major overhaul or upgrade as the door in the Garden wing appeared to the close rapidly. A second elevator was out of service. The mid-day snack was a fun opportunity to chat with other hotel guests over tea and cookies. It would be nice to walk from the hotel to the town when it was not raining. The size of the hotel is enormous--be prepared for a very long walk from one's room to everything (e.g. pool, spa, parking, etc). There is valet out front. Overall, a good hotel at the high end and not necessarily the best value for the money but definitely top shelf in everything except the elevators.

Beautiful establishment and the service was impeccable. The Warm Springs was so relaxing and the trip was just amazing.

This was our first trip to the Omni Homestead. They market themselves as a luxury resort with their high prices. It is far from a luxury experience. We paid $100 to have our room ready at noon. We finally received the keys at 1:30. The front desk was not helpful and there was little hospitality offered. We are at Woodys and The Tap Room. The food at both places was mediocre and expensive. The service was ok, but definitely not the service I would expect at a hotel of this caliber. The best meal we had during our stay was at The Waterwheel Restaurant off property-excellent food and service.

We loved our 2-night stay at the Homestead - this was our first visit and we will return for sure. I especially loved the spa and evening movies.

They had construction on site & all the restaurants were closed except ONE... The pool area were open only 2 days of the week.

I don't usually write reviews, but i feel the obligation to make others aware of the extremely poor customer service at the homestead. I booked a king size room. upon arrival, my girlfriend and i were directed to a room with 2 double beds (very romantic). I was told that they would make up for the experience by mailing me a voucher for a free subsequent stay at the homestead - fair enough, sounds appealing. Unfortunately it was a lie. I was told I would receive an email notating our agreement, which i never received. Of course, no voucher was ever sent and when I called and politely explained my situation, I was addressed extremely rudely and told that there was no record of this agreement. So it's hard not to feel distinctly swindled here - the hotel was unable to accommodate a reservation and then lied about how it would amend the issue.

newly refurbished, magnificent resort dating to 1766 [older than our country]; well tended with fantastic service and beautiful grounds and scenery. DON'T forget to take the waters as Jefferson did, either on property at the hot springs octagonal pool, or the warm springs ~5 miles away. FANTASTIC spa and services, excellent masseurs. would HIGHLY recommend The Omni Homestead at Hot Springs, VA!

Guests need to understand this hotel is undergoing serious historic restorations, which is a wonderful thing given its incredible history. It takes time, money and appreciation to maintain our heritage. Even if it is a hotel. This is an excerpt from my article written for Wanderlust-Tours.com and I stand behind my 5***** review. The Homestead is a beautiful experience. The Homestead has been dubbed "America's First Resort" since the earliest lodge was built onsite in 1766 around the hot springs (even pre-dating the nearby Greenbrier by twenty years). Guests have been "taking the waters" at the Homestead since 1832. The property changed hands in 1888, when J.P. Morgan and other investors purchased the resort to build a magnificent new luxury hotel.which sadly burned down in 1901. Morgan and the investors committed to rebuilding the Homestead. In the early twentieth century, Federalist architecture underwent a revival, so it was immediately rebuilt in the stately red brick Georgian style we see today. The approach to the Homestead is extremely striking! We arrived after navigating narrow mountain roads down into the valley, where the Grand Dame's great tower emerged from the surrounding hills. The 256-year old historic hotel lays claim to the title of "Oldest Resort in America,"and is now undergoing a much-needed facelift to nip and tuck its architectural details. The building was resplendent despite the scaffolding clinging to the top of the tower and 8:30 am. construction noise. It is impressive to see the sheer scale of historic restoration happening to the building and property, which includes $120 million renovations to the facade, brick repointing, painting and window restoration. Updated guest rooms, refreshed public spaces, and a new conference center are also in the works. The Homestead helped to shape the golden era of travel, when the wealthy wanted to escape from industrial cities to the Virginia mountain's cooler climes, fresh air, and southern hospitality. The sprawling resort has 483 elegant guest rooms and suites along with casual and fine dining options and poolside food service. We were unable to visit the Jefferson Pool as the natural warm springs pool was undergoing intricate restoration, but it just re-opened December 2022. Summer is a great time to hit the golf courses, pools, waterslides, or have the concierge register you for outdoor activities like horseback riding, fly-fishing or shooting. Our visit was in July, so we floated the lazy river by day and slipped into the hot tub during the cooler evenings. Even during the winter months, there is no shortage of experiences like skiing, tubing, ice skating, snowboarding and snowmobiles. In fact, the Homestead's ski resort is the first in Virginia, founded in 1959. Any time of year is a good one to pamper yourself in the adult-only spa, which I reviewed separately, as well as our golf experience.

This is hard... this place is OLDER THAN AMERICA ITS SELF... soooo frankly even 155 million dollars may not get it to be where folks "expect" it to be. I think historical properties need to be stayed at with a grain of salt... I understand the feeling of paying Ritz Carlton prices and not feeling that same level of luxury- but I don't think historical places that are set up for hiking fishing shooting biking / etc / outdoor activities, plus dogs and HUGE families with lots of kiddos (cue families with 4 - 5- SIX kids, !) coming regularly, I think for what folks THINK It should be- then rooms would need to cost around 700- 800 a night. Meaning then they could afford fully renovated bathrooms / totally soundproofed rooms / higher levels of housekeeping / all the intensive footraffic / etc etc... If you're looking for super modernized high end amenities- I would say skip it and go to Nemacolin (again 7-800 a night MINIMUM) instead... Our check with Ms. Toby checked us in, and after a 5am wake up time, and 3 hour drive she was a BREATH OF FRESH AIR- helped us get the best value room for our credit card points, and tried to place us somewhere quiet. She was fantastic and she cared that we were exhausted ! Our room was ready at 10:30am (given it was a Wednesday, also GO MIDWEEK FOR QUIET TIMES!). We had a daytime Serenity Garden pass so headed to the SPA. The most delightful part of this property for us with the spring water fed "hot tub", that you can use all day. It was a treat !! The pool and regular hot tub are lovely but you're coming for those healing springs ! The pool beds could be a tad more comfy- but it's beautifully done. Ms.Amy in the bar area was a GEM- she literally apologized she didnt have more gluten free options and I appreciated it! It would behoove them to set up a QR ordering system so folks could order food from the hot restaurants nearby and have it delivered to the SPA as they only have cold prepackaged foods. I DO appreciate them for allowing outside food in! Their Sauna and Steam room are very nice, albeit small- the ottomans in the changing room should have the fabric switched out for waterproof options as they're quite damaged and it draws your eye.. the best part are their heated chairs, WOW WOW WOW could sit on them for an hour!! Indoor pool is STUNNING and gym is a legit gym with a fabulous trainer on hand giving tips- if you spend the day, it's worth the $75 pass for sure! Dinner at Jerffersons tap room had potential, food was cold which was a shame as the game burger had great flavor and fries could have been great if hot. Shrimp salad was delish and our waitress Kimberly was FANTASTIC!! She moved us to the firepitt as we were cold given unseasonably cold evenings! We did the horseback riding and it was fabulous - staff are fantastic and it's gorgeous way to see the grounds- and did the waterfall hike, definitely not for the faint of heart but GLORIOUS!! The family pool area has a fabulous lazy river and on quieter days is a lovely place to enjoy the views and have a good cocktail- their French fries were AMAZING !! Paul our server was again- a GEM! Mr.John who does the history tours is the MVP of this place- for 2 hours he talked though the spectacular history of the space, and it is truly a reminder of what an American GEM this place is! Mr.David the front desk manger was lovely when we complained about the noise and some inappropriate guests- he encouraged us to ALWAYS call security if need be as its 24 hours, and we felt validated. Buffet breakfast for $35pp is a STEAL, def worth it. We did the steak house another evening aannddd it struggled :( our server Ahmed was AWESOME, (the theme here is staff = SPECTACULAR!!!!!) , I hate to say it but our best meal was at the Waterwheel Restaurant off property :( we had 3 different guests recommend it and wow !! Side note- the kitchen programs are going though improvements ! Was able to have a gluten free pizza one night and came out raw and cold, but after they took it back and baked it longer- it was fabulous.... staff again apologized profusely. It's a solid 4.5 for the price location staff amenities and HISTORY!!!!!!! We'll be back !!!!

I wish I read these reviews first. The positive ones are generic. We experienced everything in the negative reviews. Calling the reservation number is hot or cold service. They are either super nice or impatient. All not knowledgeable specific to each property. I changed all my plans to go when they said the pool was open. Arrived to find out it was open when originally preferred. But the indoor pool was closed for repairs and that was not mentioned anywhere. The children's pool was so cool not 1 person was even near it. The whole hotel was crammed in heated pool. Gross. Construction debri and noise everywhere. 1 elevator was working for the whole hotel. 5 o clock was long waiting times because all the construction people leaving were using it as well. The elevator has no ventilation old and small. The construction workers are living in the nicer part renovations. (The ball room is gorgeous.) The pillows were old yellow and stinky; I had to buy my own from the only store around, dollar general. Pillows only had one layer on them. Cleaning did not arrive til 4 when you are trying to get ready for dinner. They lied about comping the room for the night. I didn't even complain about the dirty playpen they gave us, the dirty pillows, I just wanted to have a good time. That never happened and good luck having the manager call you back. Do not recommend for years when maybe it's done then. We went to the restaurant to grab table, they asked us if we had reservations, we did not but ok let's make one. They replied ok we can make reservations now or for 8:00. How does needing a specific reservation make sense, just seat us if it's available. What a power struggle. Luckily the steak and matcha dessert was excellent. The brunch buffet minimal selection available. Overall, way overpriced. The restaurant and closed off sections were the only notable delights. The Radisson in Orlando is nicer.

This is a lovely property and there are a lot of things to do. However, most of the activities are an additional cost (which is not clear on the website), and the "resort fee" and "parking fee" make this is an expensive place to visit. The staff need to be trained better because they gave us a lot of conflicting information. For example, upon arrival we asked about self-parking and were directed to a lot up the hill. When the rest of our party arrived separately, they were told that parking is valet-only. Which is it? We still don't know. At registration we were told we would not have adjoining rooms as we requested but that our rooms were side-by-side and identical. The reality was they were across the hall from each other and close, but not identical. No big deal, but erroneous information. After registering, we visited the concierge who was not at all helpful. We asked what things there are to do with a young child, and she offered nothing. It was like pulling teeth to get any information out of her, and the little bit that she told us was in response to our specific questions. We were hoping she would steer the conversation with helpful ideas. Also, many (if not all) of the activities have a 24-hour cancellation policy. The concierge did not make this clear at the time the reservations were made. Later, we asked about mini golf at the front desk, and the clerk told us there was no charge for that. Then she said she was unsure if she was giving us the correct information, so she checked with a colleague at the front desk who also said it is free. Upon arriving at mini golf we learned it is not only not free, the charge is ridiculously steep, so we did not play. And there are numerous little incidental yet annoying inconveniences (i.e. they give you champagne upon check-in and refreshments during the social hour in the lobby but it is unclear where to leave the empty glasses). We had requested a crib on at least 3 occasions when we made the reservation and prior to our arrival, but there was no crib in the room upon arrival. After an additional request, one was provided. We should not have had to ask repeatedly. These are just a few examples of many I could give. A highlight of the stay was the Cascades Gorge hike with Brian. He turned out to be a phenomenal guide after getting off to a rough start. Upon arriving to meet the group he was unfriendly and short with us as apparently there was some kind of mix-up in the start time. Once he got it squared away his entire demeanor changed and he was a fabulous guide (although he brought up how annoyed he was about the confusion several times during the hike). It is unfortunate that he showed his displeasure and stress in front of the guests especially since it was completely out of our control. Very unprofessional. Overall, we had a good visit and it is a lovely property in a lovely location. Improved guest relations would bring my rating up to 4 or 5 stars.

Nice, grand and still cozy resort in the hills of western Virginia. The springs and hot tubs with bubbly, mineral water is the best. Lots of activities, nice restaurants like jefferson, Audubon and Martha's market are great highlights. Decorated with hundred or so Christmas trees this time of year make it really festive and welcoming. The view from shooting club into the hills and valley are amazing. Loved the best is the hiking tour with Brian. So talented and connected with nature. We learned and laughed and eagerly soaked all the words he had for us. Extremely knowledgeable and willing to share and guide. Such a pleasant time in the mountain top that will sure bring us years of memory.

Rude service from front desk to the restaurants. Save your money and go to a nice Hamptons Inn for a better experience. We won't be back.

We've been coming to the Homestead with our family for years and loved it despite the prices, but after our most recent stay, we won't be returning. Sure, there's new carpet and fresh paint, but the core of this place has gone rotten since COVID. The only impressive thing about our two-night getaway was how many screwups they managed to fit in, and all without apology or any attempt to improve the experience. Here's the quick list of issues: - We booked a suite for 5 people and were given a room that sleeps four, with no separation/door between areas. We asked the front desk if there were any other options and they claimed they were sold out, despite there being rooms available to book for that night online. They didn't even pretend to want to find a way to fix it. - Cruel punchline: our room had a beautiful view of a dumpster surrounded by mud and litter. Photo attached. Breathtaking. - Our luggage took almost two hours to get to our room because the front desk misplaced the ticket. Whoopsies! - Indoor pool, main dining room, Woody's restaurant were all closed for renovations. Which, fine, but that wasn't clearly disclosed on the site at booking. - Woody's now is a take-out pizza counter, and we ordered a few for the kids the first night. For about $120 (not including tip) and almost an hour later we were handed three pizzas that were singed on the top and completely cold, raw dough on bottom. We had to trash them - just not safe to eat. - A minor thing but our room keys kept going bad on us. They weren't near our phones or anything... just kept not working. In a normal hotel that wouldn't be a big deal but when your room is approx. 5 miles from the front desk, it becomes a hassle the second and third time. Front desk person said "oh we've been having trouble with these all day." - Went down to the arcade with the kids. Photos of all the fun available there attached. - Made a reservation at the activities desk to soak in the warm springs. Found out upon showing up for our appointment that the lady had accidentally booked us for the next month. Whoopsies! - Paid $100 for late checkout (which used to be free if you used the AmEx Fine Resorts program, but they've either withdrawn from that or been kicked out), so while my wife and I were having a $24 glass of wine at the only remaining bar, my kids were surprised by a maid barging into the room and telling them they had to leave because her sheet said we checked out at 7:09am. I had to show the front desk my confirmation email for them to believe we'd paid for late checkout. They had misplaced that information. Whoopsies! (The maid later apologized. The front desk never did.) - Ok last thing, I swear. Our kids (young teens) did the teen Easter egg hunt, which lasted approx. 30 seconds because the kids of employees/locals grabbed everything up immediately. I only say they were employee/local kids because we saw them loading into their trucks in the employee parking lot afterward! All of that in a couple of days. Add to that the food/drink prices (as noted above, a glass of mediocre wine will cost you approx. twice what the BOTTLE costs in the store - before tip), and one can't help but just feel fleeced by this place. Totally lacking in the charm and friendliness that used to make it all worth it.

We had a great visit but there were a lot of disconnects. Our room had no dresser. Our a/c unit sounded like a jet engine. In our bathroom there was a loud humming noise 24/7. Front desk didn't have current restaurant information....didn't track down reliable information for us. Website said Rubino Restaurant opened on Tuesdays. Drove five miles out to find it closed. There were more issues.... For the money paid...we were expecting a better experience.

The Omni Homestead Resort was one of the best places we visited on a weekend getaway. Family-friendly, historical, sophisticated, and luxurious - the facility offers a magnificent atmosphere for adults and kids. The number of activities for all age groups is beyond compare. To name a few, movies, trivia games, painting and cookie decorating classes for kids, kayaking, zip-lining, horseback riding, mini-golf, and countless others. We chose the Cascade Gorge tour during our stay, and Brian, our tour guide, was spectacular. He was impressively knowledgeable and provided a unique experience walking the group through nature's perfection. The waterfalls are indeed gorgeous! Most of the personnel were friendly, courteous, and extremely polite. The pool area and water slides were undoubtedly my child's favorite places. It is valid to emphasize that this is not your regular hotel. It is definitely not for middle-class individuals, and I wrote this review so other people do not get surprised or unprepared like I did. When you arrive in the building, be ready to tip the valet since parking is not free, and you cannot park your own vehicle. Be prepared to tip the person who will take your luggage to the room, as I tried to bring it and was told they would handle that. Be ready to tip the pool staff who bring you drinks or food. Be prepared to tip the snack store employees and restaurant workers. The breakfast buffet was also not included in the stay, and even though I informed the waiter that I had already pre-paid for it, they printed another bill and made me sign it. Be ready to pay and tip on the tour and most activities you participate in. When I made the room reservation, I did not realize the bill would increase by several additional charges such as 9% package county sale taxes, resort service charge, RSC state sales tax, parking overnight, parking tax, 5.3% state sales tax, and basically everyone you must tip in order to get in and out of the resort. Even the ATM machine charged an extra fee : $4.99 plus an additional fee of $1.00. That's why I decided to write this review. The experience was exceptional; however, you must ensure you are financially equipped so everyone is tipped accordingly and you don't unexpectedly break the bank. I am sure none of the charges and costs make a difference for the wealthy clientele that regularly visit this facility; however, any middle-class families would hear their pockets cry. I saw a TikTok video about the historical indoor pool, which specified that the pool had reopened in 2023; however, when I went at the beginning of July, the pool was closed for renovation. My child and I felt like we were inside the Titanic and, often, in a royal building. Despite the costly stay, we would love to go back one day.

What a horrendous disappointment. Our first trip since the beginning of Covid. We wake up and go to bed to the scraping and beeping of construction workers. The grounds are torn up and not at all peaceful. The springs are filled with trash. And the activities are largely closed. This morning we attempted mini golf, but were sent on a wild goose chase. We started at Allegheny Outfitters, per the website, and were sent to the activities desk, who sent us to "the pool". We landed at the spa pool, where they sent us to the golf pro shop, who finally sent us to the outdoor family pool. The pool gates were open, but nothing was attended. Signs there sent us in another circle. But it was all closed. No one knew it would be closed? No one could get us putters? We finally ended up in the arcade (which was initially locked and was opened an hour late after we made a fuss at the front desk), where many of the games didn't work and took money from our card with no one available to help us. I engaged at the front desk (after initially being sent in a giant circle) and was given the excuse that "ohhhhh" it was because of heavy rains (there was no heavy rain, and the outdoor spa pool was open - just not the family one that's included in your stay). So we've spent more than $2,000 in room cost, resort fees, valet parking... (not including exorbitant food costs) for what amounts to 2 nights ... and an indoor pool.

My wife and I were slated to stay at the Homestead for 5 nights last week, and over the course of just 24 hours, it became abundantly clear that we would be miserable if we spent our week, let alone an additional night, coping with the disarray, disorder, and low quality of service that the Omni Homestead was providing. While currently marketing "renovations complete" on social media platforms and their website, this is quite far from the truth. While renovations are complete to many facets of the resort, quality of service and the resorts main draw for us, the spa, have largely been overlooked and neglected. Here were our specific issues we observed in 24 hours: - Elevators are out in north east wing and spa wing with no plans to fix immediately - Bathrooms in public spaces are disgusting and out of order, with many things broken and dirty (including vomit that sat uncleaned for over 24 hours in the garden wing) - Public spaces are not frequently cleaned, with dirty glasses and items throughout - Resort is clearly still under renovation although it is claimed they are done on social media and on website - The spa is broken down, not clean (dirt and bugs) and is not refreshed regularly. - Initially placed in room next to elevator in a over half empty hotel - Room with a view provided was a room with a view of a roof - Sewage smell in second room that came in the middle of the night through the air vent - Stains on carpet in second room - Drilling sound in room throughout the day - Burning plastic smell in stairs to the spa - Steam room out for months in spa, and was not contacted by spa prior to visit, even though visit scheduled months in advanced (men and women's side) - Steam room is being used to store wet, dirty towels and had odor coming from it - Herbal cocoon in spa is maybe 80*F and we did not sweat (men and women's side) - Dry Sauna outside registered at 22*C (72*F) - The Chill in men's side of spa is out of order - Two of the heated recliners are not working in the women's side of spa - Bugs, dirt, old fruit, stale nuts and room temp "hot water" in coed relaxation lounge of spa - Service provider for spa was sick and coughed throughout treatment - Requested a gender specific treatment provided and was not contacted to switch preferences - Service and food at dinning establishments was subpar to say the least - Saw the server when we ordered and when the check came, never again - Took over an hour for food to arrive, and food was not what was ordered - Movie advertised in theater was not played - The arcade is broken down, with a quarter of games non-functioning - employees smoke weed behind arcade were guests can smell (no it's not the belts from the bowling) - Machines out in fitness center - Changing room for pool down stairs was disgusting with used razors, hair and dirty towels on the floor I shorted this due to character limitations and really would love to provide more context, but sometimes, the facts speak for themselves: this is no longer a premier resort with customer focused detail as it was just a few years ago. As someone who loved the Homestead, I really, really wish I was writing a different review. The Homestead is a beautiful place: a place where my wife and I fell further in love years ago and that has a special place in my heart. I hope that steps are taken to bring it back to the honor and respect it should be given and maybe this will help. I take no pleasure in having to post this.

The Homestead is a beautiful and historic place. We enjoyed the outdoor pools and some of the amenities it had to offer. There are also many very good, hard working people that grace the halls there. We appreciated their efforts. The last time we visited was 7 years ago and we had a *much* better experience then. Perhaps the most frustrating things were that the rates we chose to pay online were inflated by $500 + fees on the first night and by at least $150 on the two subsequent nights. That added up quickly. Additionally, everything, from the activities and all of our meals on site were at least double in cost since our last visit. Everything from a $36/pp for a soggy, wet ice skate rental to $95 entrees? Our breakfast buffet for four came to $178 with tip?! Again, these rates are easily double since our last visit. I get that there's inflation plus trying to recoup from a $150 million renovation, but that is excessive.. Additionally, almost the entire hotel was SO HOT! We we're only comfortable in our room where we kept the air conditioning on. Incidentally, the airmover in our room was so loud it woke us up regularly. Last, I don't remember this in the past, but childrens' behavior generally was appalling. We feel like there should be standards for kids' behavior. We even saw some instances where parents were encouraging their children to run laps through the Great Hall and down the halls with no regard for other guests. The addition of dogs in the hotel was shocking, but I'd say overall the dogs' behavior was better than most of the children we saw. Overall we are disappointed that we didn't have the experience we had from our last visit. The hotel is grand and beautiful, but beauty needs to be more than surface-deep. We will not return and will discourage our friends from doing so as well.

I attended a conference here for three days, but didn't stay in the hotel. In retrospect, it was unanimous: we really wished we stayed here too. The Omni is *THE* destination in Hot Springs and they have it all. Hey, there has to be a reason twenty three presidents and counting have stayed here, right!? The conference room was average, we had continental breakfast and box lunches each morning and afternoon. Those were standard. We LOVED the snacks, especially the fresh pretzels with honey mustard sauce and the granola with breakfast was addicting! They also have a Southern social hour from 3-4pm daily with teas and a pastry treat. We crashed their weekly fireworks display (Fridays at 9:15) and enjoyed the nice outdoor fire with some s'mores ($15 for a huge box). We also checked out the pool and lazy river and really wished we had brought our SOs/families. Hopefully there will be a next time. If there is, that next time will definitely include a stay here!

This hotel is dirty. I noticed that pretty immediately in the rooms when mine had hair all over the floor and the beds, which didn't feel clean. The hotel is super old and everything thing there needs to be renovated. The gym has dated machines which don't measure distance in miles but in kilometers. I couldn't figure out how to change this setting. Very weird. The hotel is very large so it's pretty easy to get lost. One section of the hotel (the garden side) is a lot nicer than the other block of rooms, which I have posted a photo of. The lighting and the wallpaper are not inviting and feel mega depressing in this section of the hotel. I am giving them two stars because the food was very good (donuts are amazing) and the grounds are beautiful.

We had an amazing dinner at the resort. We booked horse back riding and the spa pools through the hotel. The staff at the equestrian center was friendly and knowledgeable. During our ride a women ran behind my boyfriend's horse and spooked the horse .Unfortunately, the horse ran off my boyfriend fell off the horse. The guide was extremely professional. He spoke with the women while remaining calm. I checked in with my boyfriend. He was bleeding from a laceration on his chin, his right wrists was swollen, he had abrasions on his knees and elbows. Upon arrival back to the stable the staff gave him a first responders assessment, which was much appreciated. We had to make a report through security and let them know if he needed further medical attention. The security told us to reach out with anything if we needed to go to the hospital, or if he needed any sort of care. I reached out to the person we were supposed to call and explain to him that he needed stitches on his chin. He basically told me that they had my number and would reach out. We went to the er and he received stitches. What I struggle with is that the person said someone would reach out and support us with whatever we needed. No one reached out to us. Also we had to miss our spa pool reservation and were charged for missing it.

My family concluded a trip to The Homestead to celebrate my mother's 75th birthday. We checked in Wednesday 6/16/21 and checked out Sunday 6/21/21. When my father was initially planning this trip, he told me that he had a very difficult time getting anyone to help him or return his calls. He had to chase down someone to make the necessary reservations and arrangements for our group of 11. I do not have any other specific information other than that because my father wanted to make these plans himself without my help. He was arranging activities and dinners. I am surprised that they do not have someone on staff who handles these type of reservations for guests especially with large parties. If they do have someone, then I don't understand why that person never got involved to facilitate this. When we checked in at 4:50pm, my husband and I were given room 1435. Very quickly we realized that the AC unit was really loud and made an even louder squealing noise every 3-5 minutes. My husband contacted the front desk to see if maintenance would come check it. After waiting in our room for over an hour for maintenance, my husband went back to the front desk to ask to have our room changed. I believe the woman at the front desk was Rebecca. She thought maintenance had already been there, and she said that she was unable to make that decision to change rooms. She said we'd need to speak to the manager Richard. Fortunately, Richard was able to make this change and put us in room 1536. My sons were in room 1467. I found out today that their AC never worked, their TV remote control didn't work, and they only had body wash, body lotion, and conditioner but no shampoo. Our dinners were all in The Jefferson. On Wednesday and Thursday, we had Joseph as our server. He was fine. On Friday, we had Ahmed who was a super star. He was extremely friendly. He saw us trying to take a group picture and proactively offered to take it for us. He was attentive and a real pleasure. I am specifically mentioning Ahmed because his customer service was fantastic. On Saturday, we paid the surcharge of $250 to dine in the Wine Room. Frankly, I think it was astonishing that someone in their organization didn't offer this option to our group without charging us when they know we were there for a special occasion and we were spending a heck of a lot of money at the resort. In fact, a major reason that I would not recommend The Homestead to anyone is the way I felt they nickel and dime their guests. Charging for miniature golf, the arcade in the lower level of the Jefferson, for the Serenity pool, and for use of the Wine Room seems unnecessary when we are already paying guests of the resort. The pool facilities are very nice, and we enjoyed our time there. Trevor was especially friendly and helpful. He told us about the Duck Races which was really fun. Corey at the pool bar was not responsive and ignored us a couple of times when we tried to order drinks from him. On Thursday, members of our family had tee times at 1:04pm and 1:12pm. In the morning, we went to the Pro Shop to confirm renting clubs. Ben was wonderful. He shared with us information about the course and the area. He was entertaining and engaging. The golf course itself was terrific! My husband and two sons were the 1:04pm tee time. They said they had the whole course to themselves. They said that Mary Beth at the halfway house was great, and she took pictures of them. After finding out we're from the Philadelphia area, Mary Beth chatted with them about the best places to get cheesesteaks. On Friday morning at 9am, 5 of us took the Cascades Gorge Hike. Brian was knowledgeable, but he also told far too many one liners and puns. It was distracting from the actual information of the tour. He made us spend the first 20 minutes of the "hike" telling the group our names, where we're from, and what we do. This was unnecessary. The most disappointing part of this was that he left with the first shuttle while we were still in the woods!!! He left our group of 5 which included my 75 year old mother as well as a group of 5 from Darien CT that was parents with 3 small children. Fortunately, there was a guest who was a geologist who stayed to confirm that we all made it safely to the end of the hike. Brian was quick to tell us many stories of how great he is and how he taught some kids to make whistles out of bottle caps to survive being lost. I was shocked that he would leave the area without all of the members of the tour being safely accounted for. I would definitely NOT recommend this to anyone. I did learn some information and see some beautiful scenery, but this 3 hour "hike" was really not as advertised. If I want to see a stand up comedian, I'll go do that. On Friday morning at 9am, 5 of us did Archery. They really enjoyed it and had fun. Friday afternoon we did the 30 minute horseback trail rides in two groups at 2pm and 3pm. Matt and Ricky were terrific. I learned so much from Ricky about

This was our first visit to the amazing resort. Beautiful with an old time charm. The staff is too notice. Everyone is so nice, friendly and kind. If you have never been I would highly recommend this resort. We had a couples message and had Jenna and Natasha and they were amazing. We had a fine dinner at the Jefferson restaurant and the waiters are top notch. The wine list is not to par. We brought our own bottle of Camus and the corking fee is $40. We had Francisco and he was very enjoyable and attentive. We will definitely return as guest. One suggestion would be to have a cigar bourbon lounge in a section of the bourbon lounge. Charming and grand!!!!!

I went back and forth on this review. This hotel is very unusual, with lots to love and lots not to. But ultimately, it's a real unique experience that's worth checking out if in the area. First, the hotel is MASSIVE (I had to caps lock this since the word alone wasn't big enough). Seriously, it takes about 10 minutes to walk end-to-end. They have a ton of historical items, almost the entire hotel is open for you to wander through. They offer a wonderful history tour (that amongst other things, details that 24 presidents have stayed there and Liz Taylor). They do a free afternoon tea service, bake a lot of their own goods, have a gorgeous mountainside golf course, and a small theater where they show nightly movies. I also would be remiss not to mention the top-notch HUGE workout facility (replete with a Peloton for open use) and a massive natural hot spring you can enjoy a dip in. The bartending staff were also really engaging. One bartender I got to know during my stay even brought in some mixers from home to make me a special drink during my stay. They also offer things you just won't find anywhere else in VA (or at least, not easily), like horseback riding and falconry lessons. And the area itself is a lot of fun, just a short drive to some truly impressive hikes and Virginia's biggest waterfall (WELL worth seeing). I won't deny the downsides. It's definitely an old-school hotel and there is indeed a lot that could be refurbished. The room decor is old-fashioned and the tour guides tend to be overly talkative. The staffing is iffy (there were times that I couldn't reach anyone at the front desk and it took about 20 minutes to get my car from the valet). The food is just OK (although they do a great job with beef dishes. I'd take that over their chicken or fish offerings). But honestly, the pros well outweighed the cons. I'd gladly return and explore more of this historic treasure.

Booked this place for a getaway for my boyfriends birthday based on people's recommendations. It did not exceed expectations at all. Our stay was for 3 nights you pay part of your stay as a deposit to secure your room, normal stuff. We got updated on the activities that were open even with Covid which all was stuff we wanted to do. Check in is at 4pm which seems unfair due to the fact you pay per night. We arrive and find out we are being charged anot

They do not answer the phone. Call from the room, or cell phone. It is as if nobody is home. Must walk down to operator. This used to be an amazing place to stay.

DO NOT STAY HERE. I am not one to write reviews very often, but this was so abhorrent that it warrants a warning to others. I have always heard the best things about this resort so decided to give it a try. Where to begin. Filth, service, masks, and more. Upon check-in we were escorted to our suite. After we were in the room for about 15 minutes, I started to get a sore throat. We looked in the closet and there was mold - on the wall and on the extra bedding. We were then moved to another room - they put us in a regular room when we had ordered a suite, so we had the pleasure of moving to yet another room. That was the first hour of being at this "lovely" resort. Our suite had filthy furniture and rugs - stains on upholstery. See photos. Also check out that dust ruffle on the bed. The bed is untouched, that is what it looked like when we walked into the room. And peeling wallpaper everywhere. There was mildew in the shower, the bathroom sink was cracked in many places. The service was terrible. I asked for a new shower curtain three times over two days because ours was gross. It never showed up, despite me making a point to ask at the front desk when I had no luck with housekeeping. The main areas were also disgustingly dirty and in need of major repairs. See photos of the lobby rug (the dark area is not due to it being newly cleaned, that is actual filth). There is a photo of the ceiling in the pool room as well. Masks. No matter where you are on this subject has no bearing on this - the point of this paragraph is that we were not told the truth. Before I reserved our stay, I asked if all staff wore masks, I was told yes. No one at the front desk had a mask, none of the service people had masks, restaurant staff did not either. We went to book spa appointments and were assured that the masseuse would have a mask. Then a person came out to escort a customer to her treatment. His mask was under his chin. So that ruled out the spa for us - one of the main reasons we came here. I could go on and on...we spent $700 a night for this "resort". We were told by the front desk that the hotel was going to undergo major renovations over the next year or two. Gee, would have been nice to know that when we first booked but of course they aren't going to tell you that - we wouldn't even have gone. To charge $700/night for this place is ludicrous. And the resort charge? Really? You pay for almost all activities out of pocket, nothing is included. My husband and I have stayed in beautiful hotels/resorts all over the world and don't have any issue with paying top dollar for an awesome place/experience. This was just so terrible and ruined what would have been a beautiful anniversary getaway.

They charge $49 per day as a "service fee". I was told it was for such services as use of their indoor swimming pool and the gym. The small mineral pool at the resort is $30. The main pool is 5 miles away. Room rates vary by the day. Their corporate office is in Omaha. Be careful.

Unpleasant with all the construction occurring not mentioned while calling or their site. Fees and taxes almost double if you book directly with them. Don't recommend. They lie about comps and the kids pool area was literally freezing.

Founded in 1766 and probably the last time it was cleaned or renovated. Having lived in the DC area for years we'd heard about this place constantly. Now having been here for a day and a half, I'm not sure what all of the hype is about. The rooms are dated, shabby with worn and damaged furniture. Carpets are stained and rolling up throughout the entire property, sections of the ceilings are stained or collapsing, windows are boarded up in the library. I would like to be able to chalk all of these issues up to a lapse during COVID, but things have taken multiple years of neglect to get to this state. Customer service is average and sometimes below par, even for basic things. It could be a great experience, and you get a glimpse of its past grandeur, but it is definitely not now, and not worth the price. You'd be better served to go somewhere else.