THE ONE Executive Suites managed by Kempinski - Shanghai

Stayed for 4 nights and overall had a decent experience. Things started off on a great note with a smooth pre-arrival email and a nice upgrade, thanks to Titanium membership – always a nice touch. Upon arrival, staff were helpful in assisting with my luggage and getting everything up to the room. Housekeeping was on point for the first two days – room was tidy and well kept. But for the last two nights, it seemed like the rubbish wasn’t cleared, probably overlooked (granted, I did order a bit too much waimai…). One thing I did notice – while arrival service was great, there was a bit of a gap during departure. I had four pieces of luggage and brought them down myself during check-out, but no one offered help to the Didi (Zhuan Che) I had booked. The hotel itself is a bit dated and could definitely benefit from some refurbishment. That said, attentive service can often make up for older hardware, and there’s still room for improvement on that front. A bit more attention to detail and going the extra mile would really elevate the experience.

The service, Location and hospitality at The One executive suites was amazing. Our 2 night stay was great. A huge thanks to Florian and his incredible Team for making our stay so pleasant. The attention to detail and the comfort of the rooms was amazing. Delicious food and the perfect central location for exploring what Shanghai has to offer. We will definitely be back.

Room is comfortable and spacious. Free 1 round of soft drinks and beer in the fridge. Rain Showers have strong pressure and amenities have quality. Downside of hotel is there is 7-11 just beside but not 24hrs, and there is no more minimart nearby. The room fitted with washing machine but not laundry pods / detergent / powder, suggests hotel to consider providing small amt daily.

Room is spacious with sufficient amenities. There was a dining space, living space and also a work space in the bed room. Toilet was spacious, with a separate wardrobe that’s walk in. The cleanliness was 4/5 - as i could see stains on the toilet and bathroom which was bit icky. Bed was comfortable. Location was amazing, 5 mins drive to the central areas and landmarks. You could easily get taxis

Thank you so much for such a nice , cozy , romantic environment. We celebrated out wedding anniversary here. The hotel staff upgraded our room and made fantastic decorations there. Dinner in the restaurant was delicious and breakfast on the terrace was fantastic. |Thanks a lot for your hospitality,love and care to your guests.|Best wishes

Excellent option for a stay in downtown Shanghai. The staff is nice and very helpful. The restaurant is nice too. For a service-apartment option this is perfect ! It is well connected, few minutes from transportation and anyway using the local didi app will be a safe and affordable option.

Amazing service. Beautiful two bedroom suite with en suites for each room with a kitchenette and living and dining area. Felt like a home away from home. Service was impeccable and staff were helpful and attentive. Location is fairly convenient as well. Would highly recommend for anyone looking for a great stay.

The Kempinski One Suites has left us a strong impression on the hotel. It is situated in a nice neighborhood that mix serenity and actions. Staff are amazingly friendly and helpful—shout out to Mr Mike Chen at the front desk, super helpful!! We are pleased with the hospitality and our stay with Kempinski.