The One Hostel Hanoi

Great stay & experience here as always, 5th time back. The hostel is big, has good facilities & staff. The girl in reception is nice, accomodating. Of course the sweet & helpful Thanh Hang! She is very cheery & kind giving me good recos & assisted me with small matters 🙏 Hostel is in a busy, central location & the vibe is chill, fun & friendly. Easy to meet many young travelers, unlike myself 😁

I can only say something about the stay at the hostel. I’m pretty sure most of the good reviews are coming from people taking part in the tours. Overall I’m not super happy with the stay. The breakfast is free, but it’s nothing special. The beds are comfy but too short for tall people (I’m 6ft the mattress is prob 5’11). They have this weird policy to keep your passport for the duration of the stay, which I think is a huge NoGo for travelers. (I might need it during my stay for identification and if it’s stolen or lost that’s a big problem). Bathroom is clean but looks old, so many stains on the walls and in the shower… Maybe this hostel is catering too many people, but right now it doesn’t feel like it’s done properly and with love. Music is a little loud in the evenings. Location is in the old town (so very central but also very touristic! If you want something more local, go for another district!)

I was really having a bad time before I got to this hosyel and then I met Ali and she made me feel so welcome and honestly made my entire trip. I cannot recommend this hostel enough andas soon as you get there speak to Ali and, since she is such a warm and approachable person she made my whole time in Hanoi one of the best experiences I’ve ever had. Cannot recommend enough coming to this hostel.

Great hostel. modern, clean, massive, and serving surprisingly good food. but the real highlight is the staff, especially Duc Anh behind the bar, who genuinely made my stay. He’s warm, welcoming, keeps the atmosphere fun, and clearly cares about making guests feel at home. He honestly elevated the whole experience. X

I'd definitely recommend this hostel to people who wants to socialize and have fun. They have lots of fun activities everyday. Rooms were really good and bathrooms were clean,bed was very comfortable to sleep. They have a private locker in the room to keep your personal stuff. This is located in a city center and you can easily walk around and visit places People can also book tours to ha Long bay, ninh binh at the hostel.

Great hostel! The rooms are clean and offer privacy, friendly staff that offers a great deal of services and activities, ensuring a really social vibe! We had a great time here:) The location is also perfect for walking around in the old quarter. Breakfast included that does the job. The manager was also lovely and helped us find a solution for our luggage. Would definitely recommend!

My stay has been amazing! Ali and Amelia have been very accommodating and helpful in so many ways!! They’ve made my stay fun and given me so many ideas on where to go and what to do!! Will definitely be coming back here :)

We were robbed in this hostel and staff let them go – please be cautious Around 3am, my friend woke up to someone taking her bag from beside her bed. She got up and found a man (around 50 years old) in our dorm holding her wallet, with her cards and cash. She confronted him and got it back as he tried to leave the room. Another guest ran to reception for help and we followed to tell staff what happened. Despite reception being informed immediately - and being shown a video of him with the stolen items - reception ignored us. The man asked to check out, and within seconds they gave his deposit back and let him leave without any questions, concerns, or attempt to verify the situation. After this, another girl in our room realized her valuables were missing. When she asked reception to contact the police, they refused. What’s worrying is that this hostel requires passports as deposits, yet staff told us he didn’t give his over. This man checked in with no luggage and was placed in a room with all young mostly female / 20-year-old travelers. There should have been more concern from staff when checking him in. Throughout the entire situation, the night staff were dismissive and showed no concern for guest safety. There was no apology and no report made, mostly just frustration as if we were inconveniencing them. At no point did anyone check if we were okay after being robbed in our sleep. A manager finally arrived around 10am - seven hours after the incident. They did apologise and took the girl whose items were stolen to the police, which we appreciated. However, this does not excuse how the night staff handled the situation, how they ignored us, let the man walk out immediately, and offered absolutely no support at the time when it mattered. Aside from the incident itself, the rooms were also very noisy from about 12–2am which on the website it says noise stops at 12. The bathrooms were very dirty, and although the beds have curtains, several of ours were missing on one side, so let in a lot of light. For a well-known hostel, this was extremely disappointing and made us feel unsafe. Based on this experience, I cannot recommend staying here and strongly urge others to be cautious.