Kk V.
Yelp
I found a spider cooked inside my food!
I recently had a very disappointing and concerning experience on. I ordered an egg roll and a tofu meal set. As I was eating and placing my tofu and egg roll in my bowl of rice, I found a small spider in my bowl. Unsure if I was seeing things, I asked the server to confirm, and she verified it was indeed a bug. Instead of apologizing, she nonchalantly asked if I wanted another bowl of rice. I declined.
Upon further inspection, we noticed small towel fibers all over the egg roll. When we went to pay, the server still expected us to pay for the egg roll. She claimed that finding bugs is normal because the vegetables are organic. I pointed out that I don't encounter bugs at other places that serve organic food, such as the Whole Foods hot bar.
I expressed how unacceptable and disgusting this situation was, but the server argued that it was normal and insisted we had to pay. When I asked to speak with the owner, she initially said the owner was in the back cooking, then changed her story to say the owner wasn't present.
I am baffled and appalled by how this situation was handled. Finding a spider in the food and fibers on the egg roll seems acceptable at this restaurant, which is alarming. Most restaurants would apologize and cover the entire bill or offer some form of compensation. This experience was extremely unpleasant, and it reflects poorly on the standards and customer service of this place. I won't be returning and cannot recommend this restaurant to anyone.