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Arrival & First Impressions : ||The hotel’s interior is striking and full of character. While the lobby felt compact and the corridor leading to the bar and restaurant was dimly lit—it opened into a stunning, high-ceilinged space housing Casper, the hotel’s main dining venue. The transition was unexpected but beautifully executed. Just look at the exceptional ceiling. |||Dining at Casper: ||Upon arrival, we had lunch at Casper and were surprised to find the same menu offered for both lunch and dinner, focused primarily on Spanish tapas with limited variety. Unfortunately, the Nasi Goreng was underwhelming—basic, bland, and lacking vegetables and taste. The tuna salad was similarly uninspired, consisting of iceberg lettuce, a few beans, and canned tuna.||To the hotel’s credit, when we provided feedback, management (Melissa and Sebastian) approached us the following day to share that a new chef had recently joined and menu revisions were underway. While we appreciate the Spanish concept, we believe guests—especially international travellers—would appreciate having Indonesian options available. We look forward to seeing the updated menu.||Breakfast, however, was a highlight. A generous spread of Asian and Western dishes was complemented by excellent coffee (especially the oat milk cappuccino) and delicious traditional Jamu juices. Special thanks to Ms. Maudy and Mrs Citra, whose attentive service remembering our coffee, tea and juice preferences each morning, made a lasting impression.||One design quirk worth noting: the restaurant tables are unusually low, making it difficult to sit comfortably and not being able to get your legs under the table.. We opted for high tables and couch seating.|||Pool Areas x 2: ||The fifth-floor infinity pool is spacious and well-appointed with lounge beds, but the area lacks sunshine. While some guests may prefer shade, we found it too dim for our taste.||The rooftop pool, by contrast, was exactly what we were seeking: sun-drenched, surrounded by palm trees, with lounge beds, ambient music, and a vibrant bar-restaurant (Cali Café). The atmosphere here was lively yet relaxing. The food was notably better—flavorful Nasi Goreng, garlic prawns, and other dishes—and the service far more attentive. A heartfelt thank you to Ms. Liza and her team, as well as hotel management, for accommodating our request for early access to this space.|||Room Experience: ||We stayed three nights in a deluxe room and loved the interior design. The true standout was the bed—exceptionally comfortable with plush pillows and high-quality sheets that made for a good night sleep . Slippers were provided, though they were too small (a common issue in Asian hotels). We hope larger sizes will be considered in the future.||Our room on the 26th floor offered a great view. While some traffic noise was audible, it didn’t detract from our experience—it’s a big city, after all.|||Fragrance Sensitivity : ||The jasmine scent in the lobby and hallways was overpowering and made us feel nausea. Upon raising this with reception, they kindly paused the fragrance spraying on our floor. During our stay it somewhat faded, but was still strongly present, so in our opinion there isn’t a need to add the fragrance that often. We appreciate Mr. Irven in reception responsiveness and we suggest a lighter touch with fragrance in shared spaces.|||Spa Treatments:||The spa was serene and beautifully designed. We enjoyed two treatments, and the therapists were professional and skilled. One issue: the massage beds had an added mattress layer that made the face cradle uncomfortably small. We gave the feedback and the therapists removed the top mattress and the experience improved significantly.||||Overall Impression ||Despite a few areas for improvement, our stay at The Orient Jakarta was memorable. What truly stood out was the proactive and thoughtful response from the staff—especially Melissa and Sebastian—who took our feedback seriously and acted swiftly. That level of care made all the difference. Thank you for a stay filled with warmth, character, and genuine hospitality.
