Outpost Inn Highlands

Where to start! We visit Highlands often and have stayed in almost every hotel and this is a gem! My husband and I came to celebrate my birthday and had the absolute best time. When we arrived Alex made us feel right and home and was so sweet and welcoming! We stayed in one of the smaller rooms and absolutely loved it - it was perfect for us, cozy and relaxing with so many cute touches and details (I also have to say, the water pressure was superb). The wine and coffee bar was so cute and relaxing, we could have spent all day in there lounging by the fire. Outpost Inn feels like its own oasis in the mountains and is the perfect getaway to relax and recharge. The people are also truly amazing and go above and beyond with hospitality. When we got back from dinner, we did not realize the lobby was closed for the night, but the owner insisted we stay as long as we wanted, put more wood on the fire, offered us a glass of wine and spent time talking and getting to know us. We were blown away by the experience we had and will definitely be staying here on our future trips to Highlands. Highly recommend because you won’t find any other hotel like this in town! Thank you for a memorable weekend, you all truly made us feel special.

My wife and I stayed here for a long weekend for our anniversary. From the moment we stepped foot on property the entire staff was so welcoming! The room was great and has a nice, cozy charm. We enjoyed the fire pits around the property and the coffee shop/wine bar is a must. You even get a free coffee and banana bread daily! Special shoutout to Alex who made the stay feel like home and was so accommodating and personable! We absolutely loved our trip and will be staying here next time we visit!

We recently stayed for my wife’s birthday and it was an outstanding experience! We’ve been to Highlands multiple times, had our wedding there, etc., but this weekend really stood out. We stayed in the Petite room, which was labeled perfectly...cozy without feeling cramped. The thoughtful design details made the room feel intentional and unique. The highlight was spending time at the wine bar. We had a late night experience where we arrived right at closing and the owner, Jason, couldn’t have been more welcoming. He kept everything open, added more wood to the fire, and spent another hour socializing with us and a few other guests. It felt incredibly personal and genuine. That level of hospitality made the stay special. We'll be back!

From start to finish, our stay at the Outpost Inn (Room #8) was stellar. Alex, Jason, and the staff welcomed us with open arms as if we were family. Both the common space and our room were cozy, quiet, and beautifully appointed. The coffee and wine bar adds to the warm, relaxed atmosphere, and the vinyl record players throughout the property are a wonderful vintage touch. It was truly a top-notch experience, and we’ll always stay here—or at their sister property, The Highlander, in town. We’re already looking forward to our next visit.

Where to even begin.. this place was excellent!! We have stayed at their sister hotel, HMH, a few years ago and loved it so we were excited to try outpost inn. They definitely matched the vibes with this hotel. The decor, bigger rooms with a fireplace, a wine/ coffee bar with the coolest mcm fireplace, and they accommodated us with our 10 month old. We were greeted with a smore kit and anniversary drinks. They even took some chairs out of the room so we had more room for the pack and play. Alex was so awesome with all of her wine recommendations and great conversation. You can tell she loves what she does. They are a little off of the main drag which is so nice. We always had a parking spot and everything was about a 3 minute drive from us. We can’t wait to come back to visit again!

I cannot put into words the vibe this place had. From the time we arrived, the ambience hit us. The indie folk music coming in from the lobby, piped through the property at a low volume matched the vibe and location. Alex greeted us and she was the most amazing host we've ever delt with. My wife and I stayed here for 3 nights, celebrating our 25th wedding anniversary. The front lobby would be a weekly destination for us alone, if we lived close. We were treated like family and will make this a yearly trip, if not more, from now on. I appreciate the top notch customer service we received. Big thanks to Alex for making the weekend more enjoyable, you are an incredible human being, and an asset to the property!

It was our first time at the Outpost Inn but won’t be our last! Absolutely adorable…rooms so perfectly curated into fun, cozy, and comfy spaces. Each one is different with such attention to detail. Location was perfect…walkable to town, breakfast, and trails. Staff were all nice and helpful. I highly recommend checking them out!

Our experience at the Outpost Inn Highlands was wonderful. From the wafting aroma of woodsmoke coming from the fireplace on our arrival to the warm, cozy and totally fun lobby, to the welcoming and attentive staff, everything was perfect. It was my wife’s birthday trip to the mountains, something she had looked forward to for a very long time. This was one of the best. Our room (#6) was eclectic, fun and very comfortable. The appointments (especially the bath products and the yummy robe - we bought a bunch of things to take home) were first rate. We celebrated her birthday dinner at the Outpost’s sister hotel, the Highland Mountain House in town. Great food and it was Blues night in the Ruffled Grouse (Scott Low was terrrific). The location of the Outpost Inn is ideal, a delightful and short walk into town - sidewalks all the way. We often didn’t drive. The Outpost Inn Highlands created wonderful memories for us. We are coming back!

Definitely bad... We arrived just after 4pm check in. We had received our room code via text. We opened the door and the room hadn't been cleaned. The person at the front desk said only one staff member was working. The accommodation was small. No chair to even put on your shoes. The fixtures were falling off the walls and in general disrepair. The price was exorbitant for what the condition of the room and having to wait so long for our room to be cleaned. There was no staff! Our room wasn't cleaned when we arrived. Then the next morning no one was available at the front desk. The signage said open hours begin at 9am. By 11 am the place was still locked and no one to be seen. The housekeeper said sorry no one was there.

We loved the convenience of the electronic locks since I'm someone that is always misplacing the room card. We stayed in room 5 which was well appointed, however there was scuffed paint by the steps and in the bathroom which brought the aesthetic down. The couch and bed were on the firm side and sat low. The bathroom has a shower head and separate shower wand with high end soap and toiletries. I would stay here again!

Last minute weekend trip and found this gem. It's 5 minutes from Main Street and the rooms are perfectly updated. We stayed in unit 1 and it had a fireplace, two flat screen TV's, excellent shower and skylights over the king bed.

li have no idea how this place gets the reviews it does. our room smelled like mildew from the bathroom. The bed was an old memory foam bed that was hot and sucked you in a hole. The air conditioning was loud as it was an old window unit. The pictures on their website show clean skylights and ours was so filthy you could not see outside. The so called balcony is shared with the whole place. No privacy whatsoever, plus it is so close to the street you hear traffic noise. The parking is awful , everyone comes in at the same time it seems and the parking is very tight. needless to say we left after one night. we stayed long enough to sleep and get back on the road. I tried to call the front desk all day , no one would answer nor retur. the calls

This exceeded our expectations. For its class, it was among the best mountain lodge experiences of my life, and I've stayed in many. Our room was in the original wing, which began as a classic one-level motel in the 1960s. Current owners gutted the rooms down to bare studs in 2019. Everything is new -- wiring, plumbing, furniture, bathrooms. The interiors look professionally designed. Someone chose premium finishes and furnishings, including linens. We had a king-size bed. Adjacent newer buildings are probably different; don't know. The lobby was under renovation in late March 2022 and looked to be finished by early April, so you'll have a brand-new lobby. We thought the room and hotel were delightful.

Worst experience ever! We came to visit from Dallas, TX with the expectation we would stay at the Wells Hotel. Because of our flight we arrived at the hotel at 7pm well apparently they don't have anyone on site after 6pm so when it comes to asking for help you're literally screwed. We were given our lock box code to get in but it was not working. The code was my phone number so I know I wasn't messing up the digits but after an hour or of trying and calling the emergency lock out line we ended up having to find another hotel. We sent 4 messages on air bnb, left 2 voicemails to the emergency line and come the next morning NO ONE had reached out to us. When we showed up during their opening hours there was a young girl in the front desk who acted clueless and when we asked about a refund she said "yeah...I don't know...that's up to my boss" and we to can we have his number or can you call him. So she finally did and they said there would be a refund yet it's been a week and I have yet to see any refund. I'm truly upset about the lack of respect and customer service of the Wells Hotel. I was super excited to stay there but I will spread the word moving forward for not anyone to plan on staying at the Wells. If this happens to you, the Old Edward Hotel accommodated us last minute and even apologized on behalf of the Wells Hotel when the Wells Hotel never even apologized for their lack of service. We have a huge group coming up for the Holidays and for Valentines Day and we already rebooked at the Old Edward.

Our room had not been cleaned properly when we arrived. We had to ask to have the bathroom cleaned. Mold and mildew throughout the room. Rotting wood on the stairs. Badly potholed drive caused cars to bottom out trying to get up to the parking area. Our split unit AC did not work (temps hit 100 the day we arrived) and the staff basically did not care. As noted by another reviewer, they seemed more interested in talking on the phone or texting. Our group was given the exact same code to open all our doors. No two rooms should share a door code! There was a power failure which caused all the door locks to "crash". As it was after 5 there was no one on premises (apparently the staff is only there 8-5) so the emergency number had to be called. It was only 6:30! We left and moved to another hotel after one night. This is no boutique hotel.