The Oyster Box Hotel

We recently visited The Oyster Box and were absolutely delighted. The Christmas decorations were enchanting and created such a magical, festive atmosphere. The staff were exceptional — friendly, attentive, and truly professional. The venue itself is stunning, as always, and the high tea was simply divine. A memorable experience from start to finish. Highly recommended. ✨🎄☕️

The Oyster Box has it all- stunning location - check. Comfortable, relaxed atmosphere-check. Beautifully appointed, quiet rooms with incredible views - check. Extremely high service levels from all staff regardless of whether they are "front of house" or behind the scenes. Everyone was friendly, professional, helpful. This is not a cookie cutter hotel but one with lots of character and charm- augmented with beautiful art throughout the property. We loved swimming in the ocean side pool, treatments in the spa, eating outdoors on the terrace, and basking in all that this lovely property has to offer. The food is delicious with something for every taste and preference- my favourite was the Oysters Rockefeller in the Oyster Bar. My husband enjoyed beers & snacks in the Lighthouse Bar. For true pampering, you cannot beat the Oyster Box. Highly recommend it. Huge thank you to all the amazing people that work there for making our stay so very special.

We recently hosted our Porsche Eyewear event for Execuspecs at The Oyster Box, and I can confidently say it was one of the most exceptional event experiences we’ve ever had. From start to finish, everything was executed with absolute perfection.||The staff were truly outstanding — professional, attentive, warm, and incredibly accommodating. Every detail was handled with such care and precision, and their commitment to excellence elevated our event beyond expectation. It’s rare to find a team so dedicated and passionate about what they do, and it showed in every moment.||The venue itself is breathtaking. The elegance, the atmosphere, the service… everything came together seamlessly to create an unforgettable experience for both our team and our guests. We truly couldn’t have asked for a more beautiful establishment to bring our vision to life.||A special mention of gratitude to the team behind the scenes — thank you for your constant support, quick communication, and for ensuring everything ran smoothly. I’m only sad I didn’t get to meet the coordinator in person after such amazing assistance!||We cannot wait to return for future events, and will be recommending The Oyster Box wholeheartedly to anyone seeking a premium, world-class experience. Thank you again for making our day so memorable.||— Gabi, Execuspecs

We’d love to extend a massive thank you to the incredible management and staff at Oyster box hotel. It’s been 10 years of memorable experiences at your world class establishment. Across all departments of the hotel, we have been treated like royalty. Every experience at the Oyster box makes it difficult for us to enjoy our holidays elsewhere. Without fail, the difference is the staff! We’d like to thank all management and staff for these memorable experiences over the last 10 years. We highly recommend Oyster Box Hotel as your next holiday destination.

The hotel's location can't be beat and it certainly has an undeniable charm. I believe that these elements cast a spell on guests and that in truth it falls short of true 5 star luxury and service. With their Deluxe Sea Facing Suites priced in a category of international 5 star luxury, it lacks refined attention to detail and consistent personalised, flawless service that exceeds expectations. In addition to this our suite was not ready at check-in after 2pm in the afternoon. Dirty patio furniture, inconsistent cleaning of our room. No mention was made of hotel facilities, their location or breakfast times or in-room facilities upon check-in. When requesting information we were told to check the guide on the TV in our room. The suite was comfortable and spacious, however, there was no way to block out the early morning sun. A very disappointing stay and an experience that fell horribly short of all the wonderful reviews listed for the hotel.

The Oyster Box is without doubt the Grande Dame of hospitality in South Africa. The stories are legendary. The most moving is how the Tollman family insisted on keeping their staff on full pay whilst the hotel was undergoing refurbishment, for a whole two years. This appreciation is evident from the genuine attentiveness from their staff. The service is subtle but effective and often only appreciated long after the event. It is the magic dust responsible for your regular return. But, let us also pay homage to the legendary curries and expansive breakfasts. The gastronome experience comfortably compensates for the mediocre room experience. Definitely an important destination for any visitor yearning for the traditional service experienced, many years ago, at the famous Maharani. For any east coast visitor the Oyster Box is an imperative!

Since The Oyster Box Hotel doesn't reply on bad reviews, but only on good reviews, let's see if they reply to this - I tried to book dinner for me and my fiancee over the phone, got cut off twice. Then drove there to book dinner, when I got there and waited in line to speak to the lady to make a reservation, she completely ignored me after making eye contact and spoke directly to the people behind me. Then I told her I was waiting to make a booking for dinner, she took my details on a piece of paper, not a book. The following evening on arrival, she once again ignored us after seeing us, then telling her we are here for our dinner reservation (the curry buffet) she could not find my details, I then had to remind her from the day before and she then remembered. This already was extremely unprofessional. The curry buffet was mediocre at best - the fish and the chicken was dry. The dessert was awful with hardly any taste. Not worth R695 per person. It was a huge disappointment and won't go back, nor will I recommend it. My fiancee also left her glasses there and they somehow "can't find it." They didn't even look at cctv.

What an amazing place. I had one of the best interactions with the service from Andile. Having the opportunity to connect with him and be able to communicate with him in German and English. He made my wife and my experience. Really wonderful. Thank you so much