The Palace Hotel

Verbal conversations on rooms and actual reality of the room were totally opposite. We had double bed not queen no balcony,we asked for. The toilet was not properly secured to the floor. A huge ,atleast 50ml, cochroach ran across the wall into the shower recess. When we reported this the next day I was told well we live in the country you know. We went to purchase a bottle of wine in the evening and despite been told earlier that we they look after us earlier were charged $57 for a cheap bottle of wine. To the barmans credit he did offer us a bucket of ice. The next morning we went to hand our keys in and I saw that a breakfast buffet was laid out. I asked weather this was included in our price and was abruptly told that this was for the workers. On a whole it was not a welcoming environment. We had stayed there before fantastic time but not this time.

Travelled from Perth to Kalgoorlie to dine on the balcony restaurant for my 90th birthday. The garlic bread was cold, as was the garlic butter inside? Three of us dining, one meal came out? after 5 minutes we asked for the other two meals? When our missing' meals came out they were just warm - asked for them to be reheated in the microwave - to get a hot meal, they were put under the warmer? came out hot on top - warm underneath. The best part of my dining memories for that special day was the roadworks outside, under light - at least they added some entertainment.

Historic venue in the heart of town, stayed in a balcony room, was basic but nice, clean and a great view of the action. Short was average, staff were great! Good vibes in the Irish pub down stairs. Gold bar at your door step as well

The worst hotel we have ever ever stayed at. I wish I had read the reviews first!! At almost $1k for the night for the apartment, the floor is the filthiest thing I have seen. There are rags for curtains and there was no mention the room is over the top of a nightclub which went until 2am. We had 4 children and 2 80 year olds with us and no-one slept! The staff could not care and it is a terrible part of town. Our camper had the door ripped open and robbed within an hour of being there at 6pm! I would avoid this place at all costs!

Stayed 1 night and wouldn't stay another even for free.Room are tired and noisy, as it is used by shift workers coming back at 4am. If you want a good night's sleep don't stay here.

This is without a doubt the WORST hotel I’ve ever seen in Australia. If you’re even thinking about staying here, do yourself a favor and run the other way. The welcome was nothing short of hostile — almost aggressive. The sofa bed wasn’t made, and when we politely pointed it out, the receptionist literally THREW a sheet in our faces while screaming at us. The next day, same attitude again just because we reported a broken light in the bathroom. Every single question about the hotel was answered with either an eye roll, a sigh, or a rude gesture. The sofa bed is unbearably uncomfortable, the Wi-Fi doesn’t even work, and the room is loud all night. This place is a disgrace to the hotel industry. Absolutely shameful.

Had dinner there up on the balcony. The food was awesome (& expensive) but the service was terrible. Had to keep asking staff for drinks & to order meals when it is table service. For the money you pay for the food, you expect some form of service.

Definitely would not recommend. Contacted the hotel to let them know we would be arriving after staff hours. They told me they will leave the key in the lockbox at the property. I received an email stating the key was in the lock box and instructions how to get it. When we arrived at 10pm we discovered they forgot to leave a key out and could not contact anyone after calling numerous times. We could not book anywhere else to stay after driving 7 hours from Perth. No option but to sleep in the car with 3 people. Staff was rude and not very apologetic after we arrived in the next morning. No compensation only not charging us for the night

The best peppered steak in Australia, hands down! I have been coming here regularly over the last 3 years while working on a project in Kalgoorlie. I have been to almost every 5 Star steak restaurant in Australia and I challenge any of them to compete with this steak. Consistent, perfectly cooked, always impresses!

The menu needs to change. I have been coming here for years and nothing on the menu has varied. Some variety required urgently. I am sitting here now and the service has been appalling. All service staff seemed totally focused on cleaning tables of departed patrons rather that servicing those that are seated. I have had four staff go past me a dozen times with my drink empty and plate waiting to be cleared. Basic stuff really. When staff have attended there is no eye contact and they are walking away before the conversation has concluded. The Thai beef salad came out in minutes indicating it was all prepared. Time to move on.

Beautiful views and beautiful food from the upper balcony but a pity about the manager arguing over turning on an air conditioner in a corner that had no air flow especially since the air con was right over our table. The customer is not always right but it does leave a bad taste in your mouth when management argues over turning on an air con on a 40 degree day. It's the little things that sometimes have the greatest affect on your dining experience.

Best Backpacker Accommodation in Town! Clean, friendly and only too willing to help and give directions!

Palace Hotel, Kalgoorlie, pride of place on the main drag, Hannan's Street. On referral we ventured here in search of a good steak. It was 7.30 at night and the temp was still 36C. We decided to sit on the upstairs balcony of this beloved institution and cool the body with a chilled beer. Three steaks for three lads followed. I went Pepper Crusted Prime Eye Fillet 400g, with creamy mash and a pepper & brandy sauce..medium rare. As steaks go, this was up there with the best. You bloody ripper! The rest of the menu, service and location are also worthy of recommendation.