Robert H.
Yelp
First time at Palisades, mater dei at front desk encourages us to go upstairs, nearly empty (first bad sign) "oh its overflow" - I'll come back and check to see how its going (never checked back), waiter was Liam, was wonderful person and did his best, ordered the Bison and Pizza - a few tables filled up, it was slow service - long wait, (second bad sign) pizza dish delivered no mention of second dish - 5 minutes later, the $30 bison dish arrived = cold. Sweet potatoes and green beans - Cold. Liam offered to remake or make warm, I chose to make warm, he came bake saying they would remake dish - despite not being able to eat dinner with my son, the food eventually came and all was good, until the mater dei - aka "manager" arrived at the side of the table saying she understood that food was being remade, I said - no it was here (I was trying to enjoy my meal), I said it was ok, it was a service issue, probably being upstairs, she took total offence (your in the wrong job, you are in the wrong job) and became agitated, very unfriendly and someone that gets bent out of shape easily, made the entire experience worse and walked away, totally unprofessional with a chip on her shoulder. If you can't take constructive feedback and empathize with your customer, get another job. This restaurant is totally out of the way, poor service, overpriced for that matter and not work the trip. Good luck, we will not be back.