The Palm Springs Hotel

The man with glasses checking us in was very nice and gave us a brief tour at check-in and told us all the rules, which was nice; you never get that anywhere. They let us check in an hour early, too. Rooms were very modern, clean, and COLD. Nice AC situation! Loved the unit's own front patio + door that opened right to the pool view. Pool was open 24 hours, very peaceful, quiet, and clean. Even had pool floaties to use, which was great. Relaxing and comfy vibe overall.

When I travel to Palm Springs, I always seek an inclusive and warm atmosphere, where I can truly unwind. My choice of hotel was based on my personal preferences, and upon booking, it seemed to offer everything I desired, including a reasonable price. However, my experience took a sour turn upon arrival. As soon as we stepped into the lobby, I could sense an unwelcoming energy. The manager on duty that afternoon had a demeanor that felt dismissive, making us feel as if we were merely children in his playground. The rolling of eyes from staff members was hard to miss, adding to the unease of the situation. While the hotel itself is stunning, boasting beautiful architecture and inviting decor, the excessive rules and regulations overshadowed its appeal. The atmosphere felt more like a strict institution rather than a getaway, with rigid policies on early check-ins and late check-outs that left little room for flexibility. This rigidity contributed to a frustrating experience, as I found myself navigating a maze of dos and don’ts. However, not all was lost during my stay. When the manager left for the day, two women at the front desk brightened the atmosphere with their kind demeanor. They were notably accommodating and genuinely sweet, which provided a much-needed contrast to my earlier interactions. Ultimately, despite the hotel's beauty and the kindness of a few staff members, I left feeling disheartened. And as a proud LGBTQ+ person, one would think a hotel called The Palm Springs Hotel would embrace the Palm Springs vibe. I will not be returning to this hotel in the future, as the experience did not align with the welcoming energy I had hoped for.

The Palm Springs Hotel is a beautiful mid century modern boutique style hotel just north of downtown. Upon check-in, we received a warm welcome from Krista. She's a real gem. She provided us a tour of the hotel along with lots of great tips for our stay. Our room was quite nice, clean and modern with a cool Sinatra 'rat pack' vibe. The hotel offers a gorgeous 24-hour pool and hot tub, including private lounging areas and a fire pit. We look forward to returning to the Palms Springs Hotel on our next visit.

On May 18, I was walking my dogs near Palm Canyon when a homeless man began following me into the Little Tuscany neighborhood. He was shouting at me, threatening me, & brandishing a weapon. I called the PSPD, who advised me to go to the nearest business, The Palm Springs Hotel, & wait inside until officers arrived. I rang the bell & explained the situation to the man who answered the door. I told him (an older man wearing heavy cologne) twice that the police had specifically directed me to wait inside his lobby for my safety. Despite this, he refused to let me in offering no explanation other than "I can't let you in". Instead, he told me I was "welcome" to sit on the public sidewalk & wait there. I was following instructions from the police & still turned away. It is atrocious that a business would refuse help to someone visibly distressed. The Palm Springs Hotel's lack of basic human decency, community responsibility, & compassion is disgusting. This employee was more comfortable with the idea of someone being attacked, or potentially killed, on their doorstep than allowing me to wait safely inside for help. He, & The Palm Springs Hotel, should be ashamed.

The hotel is about 1.5 miles north of the main strip, there is parking available. It’s only small, maybe 15 rooms. The room was nice but there is no closet space, only 2 drawers for storage. Pool area was good, but loud music playing all day and night (you couldn’t hear it in the room though) and staff members smoking in the smoking area throughout the day was a bit disappointing. I probably wouldn’t return

Hubs and I thoroughly enjoyed our three night stay during our Palm Springs getaway. The rooms are cute, well equipped, and staff were friendly and accommodating. Our bed was VERY comfortable!The pool and hot tub were clean and FABULOUS! Our room had access to an outdoor fire pit with seating. Beautiful updated shower (maybe, water pressure could have been better). Certainly, would stay there again!

This hotel was fine for a short city visit. The check-in was quick and efficient. My room was a bit small but had everything I needed — a comfortable bed, working air conditioner, and decent Wi-Fi. The décor was outdated, but everything worked. The breakfast buffet had limited variety, but the food was fresh. The staff were helpful when approached but otherwise stayed in the background. It's a decent choice for travelers who don’t need luxury.

This property has significant potential for those looking to enjoy a relaxing getaway in the beautiful surroundings of Palm Springs. Unfortunately, my recent experience fell far short of expectations. From the moment I arrived, I was taken aback by the unprofessional behavior of some staff members, who displayed eye rolls and a condescending tone that made me feel unwelcome. As a nurse, my time off is incredibly valuable and rare, and I had been looking forward to this trip as a chance to unwind and recharge. Instead, I found myself feeling uncomfortable and disheartened by the interactions I had with the staff. It would be incredibly beneficial for upper management, particularly (the older gentleman, I didn't get his name) to take a moment to reflect on the importance of respectful and courteous customer service during staff training. Given my experience, I believe there are certainly better options available for accommodations in Palm Springs that prioritize guest comfort and hospitality. I hope my feedback can lead to positive changes for future visitors.