THE Park Bangalore

Our recent stay at The Park Hotels, MG Road, Bangalore was a study in contrasts—beginning with several commendable aspects but ending with considerable disappointment. To start with the positives, we must acknowledge the efficiency with which we were received. We were promptly picked up from the airport, a gesture that immediately conveyed professionalism. The hotel premises are clean, aesthetically pleasing, and well-maintained, creating an inviting ambience. The staff members were consistently warm, welcoming, and attentive, offering courteous service throughout our stay. We were particularly impressed with the breakfast spread, which was both extensive and delectable—undeniably one of the highlights of our visit. However, these strengths were overshadowed by a series of significant shortcomings. We had booked the hotel directly through its official website from Canada for a four-night stay (20th to 23rd November), paying CAD 960. While Google and the hotel’s own materials present it as a five-star property, our experience suggests that it aligns more closely with a three-star establishment, or marginally above that at best. The spa and gym, located down the side of the hotel in a congested, uninviting area, felt far removed from five-star expectations. Compounding this, we experienced two separate power outages, each lasting several minutes. Equally troubling, the Wi-Fi failed on two consecutive afternoons, and it took noticeable time for the staff to restore connectivity—an inconvenience that should not be associated with any hotel claiming premium status. During the same period, two adjacent properties—the Oberoi and the Taj—were available at comparable or only marginally higher rates, yet offered vastly superior facilities and a far more polished environment. This disparity made our choice feel particularly regrettable. The most disconcerting moment, however, occurred during check-out. When asked whether we had consumed anything from the minibar, we truthfully replied in the negative. Instead of accepting our word—as is standard in reputable international hotels—the receptionist insisted we wait while staff physically verified the room. Having travelled extensively across the globe, we found this behaviour unprofessional, distrustful, and wholly inconsistent with the conduct of a true five-star establishment. It left a distinctly unpleasant final impression. In conclusion, although there were several positive elements to our stay, the accumulation of negative experiences far outweighed them. With regret, but in the interest of honesty and fairness, we are compelled to assign a rating of only 1 star. The gap between the hotel’s advertised five-star status and the reality we encountered was simply too wide to overlook.

I stayed at this hotel and had a very pleasant experience. The room was clean, comfortable, and well-equipped with all the necessary amenities. Housekeeping and other services were also provided on time. I would especially like to mention Raj, a staff member whose behavior was extremely polite and helpful. He assisted me promptly whenever I needed something and handled everything in a very professional manner. Overall, this hotel is commendable in terms of comfort, cleanliness, and good service. I would definitely like to stay here again.

We chose this hotel because of the location and a recommendation from my uncle who stayed here over 15 years ago in the hope that the hotel would be well maintained over the years. The mention of a renovation in 2024 compounded this belief. But unfortunately we were completely wrong. Upon entering the lobby we could see that the hotel was not maintained. The marble was all aged and yellowing and it seemed like they had used fabric curtains to cover up the worst of it. We initially got a room on the 3rd floor and walking down the hallway was definitely a disheartening experience. The wooden floors and base molding were scratched up, molding and dirty. Some rooms looked like there was some flooding. The rooms themselves had just been painted and nothing else. The bathrooms had the same yellowing marble as the lobby and the wooden floors the same scratched up appearance as the hallway. There was mold in the caulk in the bathroom and the toilets were really outdated. We settled into the room quite put off by the interior. Within 10 minutes we started hearing loud music with the bass causing the room to vibrate. This was the next unpleasant revelation. It turns out the hotel is known to be a place for live music and parties which is something that would have been nice to know but as long as the noise did not impact us it would be fine. We ended up switching to rooms on a different floor that were further away from the noise but even less maintained than the first set. There was also build up of dirt in the bathroom, especially on the soap dispensers. A little scrubbing cleaned it up but that made it pretty clear that they aren’t cleaning those parts. We ended up checking out a couple of days early as it was difficult to be comfortable in the rooms All throughout the service was great and the staff were really accommodating. The breakfast was good too. It’s just that the rooms aren’t the neatest so I wouldn’t recommend staying here if that matters to you.

I recently had a good stay at The Park. It was located near the metro station, so it was easy to access. The rooms were well maintained and comfortable. However, they need some maintenance in the outside areas, like the corridors. The food was also very tasty, and they had some Italian dishes. They provided The Park branded sanitary pads, which were good to use and the quality was very well justified. It's a great thing that they are doing really good! A special mention to Tasmiya from the front desk, she was very helpful and offered excellent service. Really a good stay, highly recommended.

Check-in and check-out were both very smooth. Although my reservation through Booking.com was cancelled owing to a credit card rejection, the hotel management kindly agreed to provide a room at the same rate. Nayanthara at the front desk was exceptionally courteous and helpful. The breakfast was excellent, and I would certainly rate the experience 9 out of 10.

Stay was pretty good and the reception and staff was great except for the House keeping. It was either the supervisor or someone else had decided to enter the room with their master key without giving ample time for me to open the room door and that was less than a minute after ringing the door bell. Reason was to keep or change out the clothes hangers for the wardrobe which was unnecessary and not asked for. If i had not rushed they would have walked in without permission. It’s very unprofessional and an invasion of privacy. Nobody should walk in when the guests are inside the room without permission.

My stay was overall very good. The room was comfortable and well-maintained. The food from the Monsoon Restaurant was delicious, especially the variety and freshness. I also want to appreciate Aishwarya from the front desk — she was polite, helpful, and ensured a smooth check-in experience. The staff was professional, and the service throughout my stay was satisfying.

I stayed for exactly a week at The Park. Close to the Lido mall, this was the perfect place for me. Not too small, not too large, not opulent or extravagant, The Park offered 5 star comfort. My stay was made pleasant by the goodness and warmth of Shaliya, Nayanthara, Arun, Annie and the staff who stood patiently at the hotel entrance to greet me every day. I found the pool quite narrow, but during the cold wave of late November, no one else swam and I had the pool alone for me. I found the changing room down below and the steps leading to it a bit narrow and tricky. I wish the hotel made their policy of not allowing visitors into the room public on their website. Overall my stay was a pleasant experience.