The Park Hotel Ruapehu

Perfect location for hikers and skiers. The service was excellent, especially from the employees in the restaurant and front desk. The rooms were clean and the bedding was very comfortable. However the fatal flaw is the shower, the showerhead has FAR too much pressure, and the shower door just barely hits the bathroom door when opened, it’s too big. These issues are fixable. Other than that, the toilet and sink are fine. Overall this is a gem for travellers, with breakfast/dinner, a bar and jacuzzis. P.s go to the nearby gas station for supplies. (National Park has no grocery stores)

Rooms were lovely, and the breakfast is well worth the extra price - the pancakes were great. Late check in options available and are super convenient and easy. Recommend the tongariro package with transfers and a packed lunch, that made our day super easy. Staff were a little rude and unapproachable... a shame for an otherwise nice hotel.

Had a wonderful stay at The Park Hotel Ruapehu with my best friend. The hotel offers fantastic value for money and having a twin roommate our stay comfortable and easy. Its conveniently located just 15 mins walk from the train station. We loved the friendly atmosphere and the delicious breakfast, which was the perfect start to our day. A great choice for friends travelling together!

Excellent hotel. My wife and I did the Tongariro Crossing hike and stayed here for two nights. Room was comfortable, clean, and warm. The restaurant and bar was very ambient. Check in was good.

The rooms were tidy, clean, and comfortable, and I was happy with the overall service. During my stay, the restaurant was very busy with a full house, and I could see the kitchen and staff were quite overwhelmed. Because of this, our table was not managed as smoothly as expected, but I completely understand the situation and truly felt for the hardworking team. The bathroom in the room was a bit small, but everything was well-maintained. Overall, it was a pleasant stay.

The hotel is old. We got a quad room. Staff are very friendly. In the early morning when the windshield of our car was covered with a thin layer of ice, without asking a staff came out with a pot of water and pour it on the windshield, and we were ready to go. It’s above and beyond what one would expect, and we were deeply impressed. The room is a duplex and was small. The bathroom was small as well, but the water temperature and pressure are ok. Wind came in from the leak of the window on the upper floor, so we used the additional blanket provided. There’s a standalone heater provided. Internet connection in the room is not very good. The food in the restaurant is ok. There’s an outdoor jacuzzi and it’s a joy to be in there after a long day’s hike.

Stayed two nights recently for a day ski trip. Absolutely easy stay, full breakfast was awesome. Staff are helpful and friendly. The Spa is super size and hot so excellent after a days adventures. Bar and dinner was good. The building are well maintained and like the courtyard with rooms around the outside worked well. Good parking with wide car parks.

Rooms are very basic, narrow, bathroom, shower area is very small. This property is showing its age. Plenty of parking, nice view of mountain from room window, from parking lot. Only 10-15 minutes drive from Tongariro NP. They have restaurant in the property but not much restaurant options around there.

Clean hotel with decent dinner. Breakfast buffet is a little bland. We visited the area with no reservations and the Chateau in the national park was fully booked, so we were able to get walk-in reservations at this place. We stayed on the second floor in a duplex unit with three beds. The bathroom was small. The dinner was yummy. We had an exceptional salad, lamb and salmon. The buffet breakfast they serve is on the expensive side and not that great. They have a coffee shop where you canprder decent hot chocolates and flat whites.

Tiny rooms, bathroom has not one shelf, breakfast buffet excruciatingly bad with INSTANT COFFEE for the love of god almighty, what is WRONG WITH THEM and $$$ to boot. Hosts are friendly but it costs $35 R/T be shuttled to the National Park which is what you came here for.

The friendly staff at this hotel raises my review to 4 stars. We arrived super late on the day of our reservation, and the front desk was semi-closed(?). However, someone popped by promptly to check us in. We still had to get our keys by the front door since we were checking in past a certain time. We also had an additional guest to add to our room last minute, and we were given a bigger room without any issues. The front desk also showed us info for the Tongariro Alpine Crossing and gave us a few helpful tips. Depending on the package you book, you will be provided a shuttle to drop you off at the beginning of the hike and pick you up at the end. Our shuttle was an hour late dropping us off so we had a late start to the day. They'll also pack you a lunch and snacks for your journey, and you can buy water separately from the front desk. The room we were in was small - it did have a loft area. However, the bathroom was TINY. This hotel does have a restaurant, but there's also another restaurant not too far away - within walking distance. Breakfast was included in our package that I had booked. Overall, it's a great deal! I'm not sure if there's better in the area? Again, the staff was extremely friendly and helpful. You definitely get a good value for the price.

I mean it's a hotel room and has a bathroom and clean sheets so there is that. Otherwise would generally not recommend, as this place was a mess from the beginning. Booked a crossing package that included breakfast and shuttle service. Except breakfast starts at 6:15 and my shuttle was at 5:45 so I got two slices of cold bread and some cereal the night before instead. Girl told me to meet the shuttle at the bus stop 10 min away. At 5:45 am get a call from the shuttle driver saying he's leaving without me because he was at the hotel to pick me up. No apology for the miscommunication. It's pouring rain as I leave for the train station so I ask for a ride since they advertise free shuttle service. Am told they forgot to get the van a new registration so can't do. Great. Furthermore hot tubs are disgusting lukewarm cesspools of murky looking water. No functional jets. Attached restaurant is mediocre at best. Found cheaper and better beer and food down the road at Schnapps. Overall it's a small town without much to do if you're carless, but the other lodging options can't be this bad I'd bet.

The feel of the lodge is nice. There's a hot tub in the middle of the premise surrounded by a fence. The rooms were ok, but a little cramp, especially the tiny bathroom. It was cold in our room even when we turned the heater on. no tv in the room either. Do not eat the buffet breakfast here, it was not good at all. Total waste of money. The nighttime food service, however, was delicious because a chef actually makes the food. We had the grilled chicken salad, a Moroccan chicken burger & the pizza, all of which were delicious. The dining area is nice since there's a cozy fireplace in the middle. Good place to just sit and read.