The Park

I recently stayed at The Park New Delhi, located in the heart of Connaught Place (CP) and would like to share a comprehensive account of my experience. Room Service – 0/5 ⭐️ Room service was the most disappointing aspect of the stay. Requests were consistently delayed, often ignored and there was no follow-up or sense of urgency. Shockingly, staff insisted on cash payments at the time of delivery and in few instances, the balance amount was not returned. Instead of such unprofessional practices, the hotel should clearly inform guests during check-in about their in-room service policies and, if needed, collect a security deposit upfront. The current approach reflects a lack of transparency, poor guest handling and raises serious concerns about internal accountability. This area requires urgent managerial intervention and process reform. Room & Property Condition – 2.5/5 ⭐️ While the room was adequately clean and functional, the property is visibly dated. Furniture, fixtures and general interiors show signs of neglect and wear. The ambiance feels tired and lacks the refinement expected of a premium hotel. A major renovation is long overdue to bring the infrastructure in line with modern hospitality standards. Staff Conduct – 4/5 ⭐️ The front desk and housekeeping staff were polite, welcoming, and well-intentioned. However, their efforts are hampered by inefficient systems and a lack of service coordination, especially in room service. Training, process alignment and better supervision are needed to ensure consistent guest satisfaction. Buffet Breakfast – 4.5/5 ⭐️ The breakfast experience was delightful. The buffet offered a well-balanced selection of Indian and continental dishes, all fresh and well-prepared. The restaurant staff were attentive and courteous, creating a pleasant and relaxing start. Location – 5/5 ⭐️ The hotel’s central location in Connaught Place is a major asset. It offers easy access to commercial hubs, restaurants, shopping centers and tourist attractions. Whether you’re in Delhi for business or leisure, the location is incredibly convenient and well-connected. Overall Rating: 2.5/5 While The Park New Delhi scores well for its location and breakfast, the poor room service and outdated facilities significantly impact the overall guest experience. The hotel certainly has potential but it must invest in infrastructure upgrades and reform critical service operations, particularly regarding in-room services and payment protocols to deliver the premium experience its brand promises.

A Comfortable Stay with Warm Hospitality Some Food Feedback…. I recently stayed at The Park Hotel , and I must say, the overall experience was truly pleasant and relaxing. The front office staff and the housekeeping staff deserves a special mention ,courteous, professional, and always willing to assist with a warm smile. From check-in to check-out, they made the entire process seamless and welcoming. The housekeeping team also did a fantastic job. The room was spotless every day. I tried the in-room dining (IRD) multiple times during my stay, and the food was consistently delicious , well prepared, neatly presented, and served hot. Kudos to the kitchen and service team for maintaining such quality. However, I was a bit disappointed with the buffet spread. As someone who has worked in the F&B department myself, I understand the effort that go into maintaining a buffet. But considering the pricing, the variety and taste didn’t quite match expectations. It felt a bit underwhelming, and I believe there’s room to elevate both the options and the execution.

The Park New Delhi is a 5-star hotel located in the business district of New Delhi, near Connaught Place. Here's a summary of guest feedback: *Pros:* - *Excellent Service*: Guests have praised the hotel's accommodating and welcoming staff, efficient check-in and late check-out, and top-notch service in the entire hotel. - *Strategic Location*: The hotel's location is perfect for exploring the heart of the city, with great shopping, dining, and entertainment options nearby. - *Luxurious Amenities*: The hotel offers modern and stylish rooms with luxurious amenities, including a fitness center, spa services, and an outdoor swimming pool. - *Dining Options*: Guests have enjoyed the hotel's dining options, including Mist, Fire, and Aqua, which serve Mediterranean, Indian, and international cuisine. *Cons:* - *Room Size*: Some guests have mentioned that the rooms are not spacious, especially for those traveling with friends. - *Maintenance Issues*: One guest mentioned that the hotel needs maintenance, with worn-out rooms and limited channel options on the TV. - *Service Issues*: A few guests have reported slow service, including a 5-hour wait for a heater to be installed in the room. *Room Options:* - *Luxury Rooms*: 244 sq. ft. with king-size bed, free Wi-Fi, and mini-bar - *Luxury Premium Rooms*: 316 sq. ft. with sitting area, king-size bed, and complimentary fresh flowers and fruits - *Deluxe Suite*: 648 sq. ft. with separate sitting area, work-desk, and Japanese-style bathroom - *Presidential Suite*: 1046 sq. ft. with living room, dining area, and master bedroom *Amenities:* - *Spa and Wellness*: Luxurious spa services, including massages, facials, and body treatments - *Fitness Center*: State-of-the-art equipment for a great workout - *Outdoor Swimming Pool*: Perfect for relaxation - *Business Services*: Meeting rooms, banquet facilities, and business center *Overall Experience:* The Park New Delhi offers a luxurious and comfortable stay with excellent service, strategic location, and modern amenities. While some guests have reported issues with room size and maintenance, the hotel's strengths make it a great choice for business and leisure travelers ¹

To Rebecca , |I wanted to take a moment to sincerely thank you for the warm hospitality you extended to me during my recent stay at Hotel Park. From the moment I arrived, I was made to feel completely at home. Your gracious attitude, attention to detail, and genuine care truly made all the difference.||Every aspect of my stay was made more enjoyable by your thoughtful touches—from the smooth check-in process to your helpful recommendations and the warm, personal conversations. You went above and beyond to ensure everything was comfortable, and it did not go unnoticed. The way you and your team cared for the guests reflects a deep commitment to quality service and kindness, which is rare and deeply appreciated.||Please also extend my thanks to the entire staff for their excellent service and warm smiles throughout my stay. I will certainly carry fond memories of my time at Hotel Park, and I look forward to visiting again soon.

Neat room, Excellent buffet breakfast with choices for everyone. Supportive staff too. Thank you for the memorable experience. Rooms are sufficient for two people. You get all the essentials in the room. Ideal place to stay in central Delhi...all important go to places are nearby.

I stayed at The Park Hotel in New Delhi during my US visa appointment in February, and honestly, it turned out to be the perfect choice. The hotel is incredibly convenient if you have any consular or visa-related work — the VAC center was literally walkable, right near Shivaji Stadium metro station where all the major VFS centers are located. That alone makes it an ideal stay for anyone coming to Delhi for that purpose. While it’s on the higher end in terms of pricing, it’s totally worth it. In fact, I felt like I got more than what I paid for. The service was excellent — warm, attentive, and professional — and the overall experience had a premium feel to it. What really stood out to me, though, was the view from my room. I had a direct view of Jantar Mantar — one of Delhi’s iconic historical landmarks. That kind of view really speaks volumes about the hotel’s location, right in the heart of the city. And I can’t write this review without mentioning the butter chicken pizza. Yes, butter chicken pizza! It was so unbelievably delicious that I ordered it again the next day. Having lived in the U.S. and tried some amazing pizza spots on the East Coast, I can still say this was one of the best pizzas I’ve ever had. Funny enough, I also tried a classic butter chicken with naan later, and it didn’t match up to that pizza. There was something special about that dish — a perfect fusion of Indian flavors and Western comfort food. This was my first visit to Delhi, and staying at The Park made it all the more memorable. Highly recommended for business, leisure, or visa-related travel. Great location, great hospitality, and yes — unforgettable food!

Nice hotel with great ambiance. staff was nice and helpful. Ruby and vardaan during check-out was very helpful. One suggestion is that kindly check the bathrooms before allotting the room. It was a big prblem we faced as senior citizen||Rest all good|Regards

Great staff. Rebecca was amazing!!!|The hotel was aesthetic and well set up. It was well priced and easy check in|The room was very small and smelt odd, I don’t think this hotel is 5 star|I liked the beers and coffee, which is high praise from an Australian