The Parlour at Fortnum & Mason

Loved the collab w Charles Mackesy with his beautiful illustrations and quotes plastered over the entire cafe. The table papermat with the menu had some child engagement on the flipside and the cafe provide coloured pencils to entertain little ones. The sweet treat with champagne and a choice of cake / scones and afternoon tea set was perfect and economical. For 4 pax, we spent less than 80 pounds and had a very satisfying afternoon tea. Loved the Beef & Guinness pie as well as the gingerbread cake. The cherry sundae was delicious too with plenty of kirsch cherries. The staff were so kind to light up a candle on request for a surprise birthday celebration for one of us.

We went there for the afternoon tea. It’s a bit pricey but it is totally worth it. The service was great and the finger bite food was excellent. It’s unlimited service. The staff is very friendly and they explain everything about the menu. It’s a great experience and tradition that you have to try at least once. There are many locations that offer afternoon tea, but by far Fortnum & Mason has the best review in town base on my research. The store itself is also very nice, they 5-6 floors of various items to shop. They have two location in London. One is in the central part of London and another location on the East side. The East side is smaller and does not offer unlimited afternoon tea but it’s also cheaper. I like the central London location which is the main location. Highly recommend it.

I just came here to try the scones since we didn’t want to pay so much for afternoon tea. It was so worth it! The scones were really good as well as the clotted cream and jam. The strawberry jam was delicious! You get the two scones (1 plain and 1 fruit - I requested 2 plain scones and they said yes!), clotted cream and jam for £8.95. I do wish the scones were a bit bigger since they tasted so good! I highly recommend coming here if you’d just like to try their famous scones!

Came on a whim. Didn’t know what to choose and I ended up getting carrot cake. It was humongous! Definitely not a portion for one person. The decaf latte was nice and it came with a complimentary mini cutesy vanilla ice cream in a cone. Service was prompt and courteous.

We were at the Parlour after a little shopping session at Fortnum and Mason. The food was so disappointing in term of choices and portions. They didn’t bring the milk with tea or a glass of water. The service was even worse. The waitress named “Ayoko” or something like this, an Asian woman indeed, was extremely rude with us. She yelled at us because she was thinking we didn’t understand what se was saying. I think she was just annoyed by the fact I wanted something vegetarian. Later, after the conversation, she went straight to her colleague for commenting about us and laughing. Extremely rude. I didn’t think I would meet a person like that at Fortnum and Mason where all the people are extremely lovely and welcoming. Certainly I would not return to the Parlour. In fact it was my birthday and the atmosphere was ruined by the waitress.

A visit here was supposed to be a treat and ended up being very disappointing. Without a booking we were accommodated in seats at the counter which was appreciated. The service from there was slow and very cold. In terms of the produce the champagne float wasn’t bad albeit at a hefty £18.50 for a modest serving. The chocolate brownie was very sweet and borderline inedible for £8.50. A supermarket version is much nicer than the one here. Upon barely eating any of it we ordered a mini Victoria sponge, again very average for £8.50! The hot chocolate was no better than something you could make at home using powder. Upon paying no question was asked as to why we barely consumed any of the brownie, with the money taken gleefully. When a 12.5% service charge is automatically added I guess there’s no incentive to try. The advice was very low effort but not enough to make it awkward to ask for the service charge to be removed. Certainly not worth bothering for either quality or value. Go to Sainsbury’s or Lidl for better quality cakes. Won’t return in a hurry for the price vs quality ratio.

This casual café is a gem where you can enjoy some of the best scones in London. They serve cream tea (tea with scones) all day long, which is a real treat! I always order their Welsh rarebit sandwich and the crumpets when they're available definitely ask for them to be toasted properly. The quiche is also excellent. Despite the somewhat stiff and rigid staff and hostess, I keep coming back for those amazing scones!

Atmosphere and service were fine here but this has got to be one of the smallest scones I've eaten in my life. The scones was nothing special, and there was no choice of jam with the scones. I would have thought that given that fortnum and mason sell so many jams, there would be more than one option. Tea selection was OK and the tea was nice. Would not come back here to eat the scones.