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Terrible hostess ruined our spot!
We love the pizza at The Parlour and have been here before, but after today’s experience, we’re extremely disappointed and won’t be returning anytime soon.
We arrived, paid for parking, and waited at the front to check if they had a table available. After standing there for quite a while, the hostess finally approached us. We politely asked if there was a table, and she just said, “We don’t have anything.” We then asked if we could wait — her response: “There’s no point.”
Confused, we asked, “Why not?” She said, “You can come back in an hour and a half and check again.” We asked if she could put our name down on a waitlist, and she said, “There is no waitlist. It’s first come, first serve.” That makes absolutely no sense. If it’s first come, first serve, shouldn’t there be a system to manage who came first? When we tried to understand how we could wait for a table, she just repeated, “There is no way.”
Her tone was rude, dismissive, and completely unprofessional — not just with us, but also with a couple ahead of us. She told them, “Don’t stand here,” and when they asked where they should wait, she responded, “I don’t know — but not here.”
We were willing to wait, even an hour, just to enjoy the pizza we love. But the attitude of the hostess ruined the whole experience. A restaurant’s first impression starts at the door, and sadly, this one failed badly.