The Passage Urban & Lifestyle Hotel

The Passage Hotel is an excellent place to stay in Basel. It's just a short walk from old town and if you'd like to get away from old town, head out the front door of the hotel, and walk down the road to a section that's less touristy and more frequented by locals. We had booked the Passage Suite, but we were upgraded to a loft room. The loft is really nice, accessed by a private elevator just for the lofts and there's only 3 rooms on the floor. We prefer a separate living room and bedroom for our hotel stays, and our loft was basically one big studio, but it was quite nice. The staff couldn't be nicer or more helpful. Claire, who checked us in, took care of all the special requests we had after check-in, and advised us where to grab a later dinner. Everyone we encountered on staff was absolutely wonderful to interact with. The breakfast, for a buffet breakfast, is fantastic. The eggs were probably the best buffet scrambled eggs I'd ever had. Having an included breakfast, and one so delicious, is key in Switzerland where food prices are pretty high. I'd 100% stay at The Passage again. It's a wonderful property staffed by amazingly friendly people.

A very nice, pleasantly welcoming hotel. The staff spoke multiple languages ​​and were always available when needed. The hotel is like new, and the rooms (the one around €250/night) are spacious, with an excellent bathroom with heated floors. The location is perfect for visiting the city center. The only downside: it faces a very busy road. I still give it a top rating. P.S.: Excellent breakfast.

I can’t comment on the food or drinks as we didn’t have either during our stay, but here’s my honest review based on the room and overall experience.||On first impressions, the hotel was clean and the staff were really friendly. Unfortunately, the main issue for me was the noise. If you’re a light sleeper, I honestly wouldn’t recommend this hotel. The safest option for noise is probably a top-floor, courtyard-facing room.||We had booked a courtyard-facing room on the ground floor, but on our first night we were put in a second-floor room on the outside of the hotel facing the traffic. It was one of the worst nights’ sleep I’ve had — the traffic noise was constant, the bed was very firm, and the pillows didn’t feel comfortable or big enough for the width of the mattress. The next morning my partner asked if we could switch to the room we had actually booked, and to be fair, the staff moved us quickly. They said the second-floor room was an “upgrade,” but it definitely didn’t feel like one.||The ground-floor courtyard room we ended up in was more spacious and much quieter. However, the outside shutter didn’t work. I mentioned it, but it never got fixed, so we were woken up early by the courtyard lighting and the natural light. One morning, a staff member was moving cages/trolleys around at 6am which woke us up — I even heard someone else complain from another room. It just seemed unnecessary at that hour.||Overall, the staff are lovely and the hotel is very central (about a 10-minute walk to the train station). The rooms themselves are basic, with a slightly odd layout — the shower is in the room, hidden only by a curtain. Personally, I wouldn’t stay here again because of the noise, and I wouldn’t recommend it as a romantic hotel for couples. The rooms just don’t give off that vibe.||Friendly team, great location, but the noise made the stay difficult.

The hotel is in a great location, a 5 minute walk down the side of the hotel to the main centre and a 10 minute walk along the road to the train station.|Staff at reception were very friendly and helpful. The early check-in we had prepaid for was not available so we were refunded but we were able to store our bags for the day. We were given a Basel card for free transport and discounted museums which was handy.|We booked a courtyard facing room due to previous reviews about road noise. Unfortunately our room was behind the kitchenette area so there was quite a bit of noise around 6am each morning which was disruptive to sleep. The room was spacious and clean. The shutters provided great light blocking for sleeping. The bed was comfortable but there was only 1 pillow each and a cushion. There was a coffee pod machine but staff kindly offered us a kettle and teabags as an alternative. The room could have done with a few additional mirrors as there was only one on the back of the wardrobe door and in the bathroom. The shower was probably one of the best I have had in a hotel, the waterfall shower head was amazing.|We didn't have food at the hotel so cannot review.|Overall, I would recommend this hotel based on location and friendliness of staff.

A modern hotel with spacious rooms. It's not in the old town, but just 10 minutes walking away. It is right near all public transport, which is free for tourists. There is a quiet courtyard and a sauna, free for guests to use. I found the staff to be exceptionally friendly and helpful. The breakfast was great, I highly recommend it for foreign travelers because eating out is quite expensive in Switzerland.

Hotel in good location. Short walk into centre. Public transport close by. Rooms bright and comfortable. Good bathroom with excellent shower. Staff very friendly and helpful. Breakfast- good selection of hot and cold food and drinks.

Good location a short walk from the Central Rail Station and from the centre of town. |A quiet atmosphere with charm.|Double rooms a good size with excellent bathroom.|The lobby bar is on demand and the bar prices reflect local costs.|The hotel prices are typical for Switzerland.|All public areas and rooms were clean|The gym and sauna were a pleasant bonus.

Whether it's for business or pleasure, we always book The Passage. Over 5 years we've tried many 4* and 5* hotels in Basel but nothing is as amazing as the rooms, facilities and especially the service at The Passage. Stays of up to 10/12 days are extremely comfortable, from the pillows, to showers, to spaciousness, to gym… and again the staff are just incredible… so attentive, hard-working and friendly! The location is also superbly connected and close to all the best restaurants. We love it here, thank you so much Passage team. Kush & Francesca

Wonderful hotel. So clean and nice. Kamila at the front desk was amazing for so many reasons. She helped us figure out parking location and where to go eat, plus setting up our family room. Would definitely stay again without question. Kamila you are amazing.