The Passenger Hostel

Beautiful building located inside the train station. The high ceilings and beautiful architectural details make it feel luxury. Great bathrooms, lots of showers, and a DYSON BLOW DRYER!? Yes please. They keep all the abandoned toiletries so there’s always hair and skin products to use. A nice shower gel also provided in the showers. My first night they had free pasta dinner and karaoke in the lobby which was really fun. The bar in the lobby, upstairs giant hang out spot, and dining area provides a great place to hang out and socialize. Everything felt really clean and kept up. This is the 4th hostel I’ve stayed at in Porto and by far my favourite. (I’ve stayed at Lost Inn, One Fam, and Cats).

The Passenger Hostel in Porto has a fantastic location, right inside São Bento Station, making it incredibly convenient for exploring Porto and neighboring cities. The facilities are outstanding—clean, modern, and beautifully designed with great common spaces and comfortable rooms. The attention to detail in the decor and the overall ambiance of the building added so much to my stay. However, my overall experience was marred by the behavior of one of the volunteers. I overheard her openly admit that she didn’t care about the other volunteers or the guests, which was disheartening. Additionally, several other comments either overheard or direct towards me felt unwelcoming and judgmental. Her attitude created a strange and uncomfortable vibe, not only for me but also for several other guests, that felt completely at odds with the hostel’s otherwise warm and inviting atmosphere. To the management: I strongly recommend revisiting the vetting process for volunteers. The core strength of a hostel lies in its sense of community and the interactions between staff and guests. Ensuring that volunteers are just as passionate and guest-focused as your employees would go a long way in maintaining the high standards you’ve set. While this incident was unfortunate, I’d still recommend The Passenger Hostel for its incredible location and amenities. With a few tweaks to the team dynamics, it could be perfect.

Best Hostel I visited so far! Right in the middle of Porto so you can easily walk everywhere. We had the 12-bed-room which was really big and totally fine for our group. I like the high ceilings which make the rooms look even bigger. The breakfast was available till 10:30 every day and quite nice for a hostel! Next time I‘m in Porto, I will definitely visit again!

I had a great stay, the rooms, kitchen, toilets and showers were clean and the facilities were good. The location is fantastic and it didn't take me long to get anywhere. Missing 1 star because the place is loud - announcements from the station are understandable but there's very little noise insulation between shared dorms and the corridor so you hear every door being opened and closed! The rooms also get hot, I stayed in January and the bunk was too warm overnight. The lockers in the rooms are a great size but very inconvenient to use without any shelves or internal organisation.

One of the nicest hostels I've stayed in! Amazing location, friendly staff, and the rooms are really well-done. The bracelet you use as your key is super convenient, and the beds are setup smartly and relatively comfortable for bunks. Also enjoyed the trivia night which included some free ginja for winning teams! Wasn't personally a fan of the breakfast (very limited options) but it was included, so can't complain. Also, the piano is unplayably out of tune. Obviously not a big deal but I was looking forward to playing 🥲

amazing location. nice staff. great rooms. it’s a hostel IN a train station. one of the coolest i’ve ever stayed at. all the amenities are top quality as well

A really nice looking hostel but this place is loud. If you're looking for a place to relax in peace and quiet, this is not the place. There's only one TV for all guests to share and it's in the kitchen area. Staff and guests are loud and inconsiderate when guests were trying to watch a movie. I watched as guests watching movies would crank up the volume of the movie in attempts to hear the movie over the noise of staff and guests eating and/or hanging out in the kitchen area. There is no where in this hostel to purchase snacks and after midnight the kitchen area is closed which means you can't watch a movie late night unless the staff is hosting a movie in the lobby.

- Friendly and engaging staff|- Great location|- Confortable bed with good privacy|- Clean, spacious and separated spaces for bathrooms and showers|- Big locker with electronic lock for each person|- A lot of spaces if you want to be on your own or join people in the hostel itself|- Inexpensive drinks at the bars (1 at the reception and 1 upstairs)||The only « negative » is that the hostel only offers 10 person mixed dorms unless you want a private room while other hostels offer smaller mixed dorms. With that said, it didn’t hinder my experience.

I booked two nights here but ending up actually sleeping at a hotel nearby . I did however hangout here a bunch. , store my luggage and the enjoy the complimentary breakfast as well as use some of the facilities including the laundry room . Overall this place gets 5 stars simply because of the customer service . I spoke with management and they have really prioritized the guest experience over recent years bringing on the right mix of volunteers and staff that are customer service oriented and now how to make guests feel welcomed. The location is also really cool as it is located inside of a train station . The lobby area has a loft area with a seating area and window over looking the tracks so you can see passengers arrive and leave from the window overlooking the train platforms . Reservations here also include a free and satisfying breakfast . What I especially like is although the items are limited people can also cook their own food especially if they have special dietary restrictions unlike some other hostels in the area.

Very new and very clean. Service is a bit lacking. Good location. Easy to walk to most attractions. Stayed here for several night on recent trip to Porto and it's conveniently located right next to train station. There are 10 beds in each room so it's quite noisy with all the different people coming and going. Bathrooms and showers are divided by gender which is very nice, so you don't have boys next to you while you shower. The kitchen on the top level is spacious and well stocked. Continental breakfast in the am, bread, cheese, and some fruits, nothing fancy. Overall a decent stay.

I cannot recommend this hostel enough. The staff were so incredibly lovely, patient, and kind. The facilities were amazing (Dyson blowdryers??? Amazing smelling toiletries and air freshener??) and though I was hesitant to stay in the 12 bed dorm, the living room layout with couches were perfect when I wanted to lounge and have some smaller conversations. The upstairs general area is also great during the night and for breakfast. I really cannot recommend this place more. It's the perfect blend of social and solo traveler without verging on party hostel.

Place is great. Arrived late at night, and my first night in Portugal. Caio checked me in and was super helpful to me. Very friendly and welcoming. The place is so cool, in an awesome location, and super clean. Definitely recommend.