Adrienne M.
Yelp
We camped for two days at Lodgepole Campground and spent our last night at Wukaschi Lodge. Needless to say, we were looking forward to having a nice dinner that we didn't have to cook over a fire! To put it simply, our campfire hot dog dinner was more satisfying than our dinner at The Peaks. Here's why:
1. We made our reservation at 7:15pm. When we arrived, there was no host in sight, two other parties in front of us in line and several other parties waiting to be seated. After 10 minutes waiting, I lost patience and headed to the dining room for help. As I arrived in the dining room, the hostess appeared out of the kitchen. There were NO apologies given to anyone for the ridiculous wait. (When I went to the dining room to find the hostess, 2/3 of the tables were empty.) We were seated almost 30 minutes late.
Hostess was terribly rude. While we waited for our table (after she finally showed up), a small group walked in and asked if they could get a table. She actually laughed in his face and said "NO." There is no excuse for such a flat out rude response.
2. Currently their bar is under construction, but there is a temporary bar in the dining room. While waiting for our table, my husband waited for over 10 minutes for the bartender to get to the bar and sell him a warm beer.
3. Once seated, our drinks order was taken by one person, then our server arrived to take our drinks order too. Despite the fact that we told him we had placed the order with the other guy, we ended up having two of all drinks and bread sent to our table. Our table was only for 4 people, but we literally had 9 glasses and 2 bread baskets clogging what little space we had.
4. Knowing that they seemed a bit disorganized, we placed our food order right away. Despite asking for everything to come at once, our courses arrived separately and far apart.
5. Drinks were never refilled. Took over 15 minutes for a beer order to arrive.
6. Hoping for the best, we ordered a banana split and honey lavender ice cream for dessert. It took 15 minutes for our ice cream to arrive, and when it did, the banana split was melted, like soup and inedible. By that point, my husband was so fed up, we didn't even bother to ask for a replacement.
7. The one thing that did arrive early was our cheque. Our server managed to get that to us, long before he delivered our ice cream.
Positives: 1. They have a good beer selection. 2. The view (if you're seated at a window) is nice. 3. Our burgers were good.
So all that being said, I DO NOT recommend dinner at The Peaks restaurant. Honestly, you're better off saving your time and $ by having dinner at the Grill located 2 miles away at the Lodgepole Campground Village. I am not comparing Peaks to a Michelin starred restaurant, simply rating it based on what we experienced. I also understand that given how remote the restaurant is, it may be difficult to find experienced staff - BUT the management and organization of the restaurant was terrible.
PS. The next morning, we had the buffet breakfast at Peaks. Hostess was still nowhere to be found. There were about 5 groups of us waiting. We all got so fed up, we seated ourselves. Breakfast selection is ok, but be aware that it is $13pp, which is not stated anywhere.