MMGLA
Google
This review is long over due. We stayed in July 2024, but I am just now getting around to writing the review. Everything that others have said about the restaurant, the beautiful room, beautiful hotel grounds, etc is all true. There's nothing I can add that hasn't already been said. This hotel is WONDERFUL. ||My review is to comment on the exceptional care this hotel took of my husband when he was very sick. We are from the United States and were traveling on a 23 day trip around the world to celebrate our 10 year wedding anniversary. We enjoyed dinner at the hotel the first night, then spent the following day (which was the day of our 10 year anniversary) at Ukutula lodge to walk with lions. While at Ukutula, my husband became very ill. It got increasingly worse as the day wore on, until he could barely walk as he was in so much stomach pain. We thought maybe it was something he ate that morning (NOT at the hotel--at a local cafe) and when we returned to the hotel, I informed them we would be canceling our reservations for our wedding anniversary dinner, as my husband was unwell. They were very understanding and I'm not sure if they usually charge people in that situation, but they did not charge us. We canceled an hour before the dinner and it was the tasting menu, so I know we inconvenienced them terribly, but they did not let on. When we got to our room, there was a bottle of champagne waiting for us, as it was our anniversary night. I called and asked if they could come get the bottle, as we would not be enjoying it that night since he was sick. When one of the members of the hotel staff came up to get the bottle, he saw how sick my husband looked while in the bed. He asked me if I needed him to call a doctor. Being from the US, I didn't know this was even an option. I asked him if that was something that would be wildly expensive and he explained that it would not be (again, not something we are used to in the US). My husband declined the offer, but he got worse. I ended up calling the receptionist again and asked for a doctor. They had a doctor at the door of our hotel room in under an hour. My husband was given a few vaccines and antibiotics by the doctor, who was also so kind. He had some sort of a stomach bug which was causing the pain and nonstop vomiting. ||After he fell asleep, I went down to the lobby to read a little bit and get out of the hotel room and get some fresh air. Once I was in the lobby, the front desk staff immediately recognized me and asked if there was anything else they could do for me or if I needed food or a drink. They were so kind to me during a really difficult time and made me feel like everything was going to be okay.||The medication helped and my husband felt well enough to get on a plane to Singapore 36 hours later--something he never could have done when he was so sick. In the end, we were charged US$260 by the doctor for his services and all of that medication. The front desk continued to check in on us during our last day (we stayed 3 nights and the 2nd night was when he got sick). I just couldn't believe how kind and accommodating they were. Before they offered to send a doctor, I was terrified. We were halfway around the world from home, my husband was so ill I didn't know how he would get on a plane to continue our journey, and I had nobody to call. They truly saved our vacation and helped my husband get back to good health. Without the proper care, who knows how much sicker he would have gotten. ||I want to add that this not only speaks to the extreme hospitality of the Peech Hotel, but also the country of South Africa. This was not how I wanted my time at the Peech Hotel to go, but all things considered, it was a lovely experience and I would recommend this hotel to anyone visiting Johannesburg. ||Thank you to the Peech Hotel for treating us like family and taking care of us when our 10 year wedding anniversary took a turn for the worst! Your staff will always have a special place in our hearts. I've told anyone who will listen to me all about your wonderful hotel and your wonderful hospitality :)