Helen C.
Yelp
I was so disappointed with my visit here! I booked up for Saturday morning and I had been looking forward to it all of Friday, I must have read the menu about ten times and chose what I wanted well in advance!
We arrived and I told the girl behind the bar I had a booking, gave her my name etc...to be told 'oh we were going to put you in the back but there's no tables left, sit out here if you like', so we sat on a table at the front of the bar, no one brought us menus so after a few minutes of looking around we got up in search of one ourselves! Our server came over and we ordered drinks but queried some things on the menu for my dairy free friend, she didn't know the answers so went to ask the kitchen and she quickly came back but didn't really have much to offer us, we asked whether we could swap the pancakes for a muffin so make it dairy free which she seemed hesitant about, I was shocked because it wasn't an outrageous request! It all got sorted and we ordered, all was good.
Our drinks arrived and my tea was set down in front of me and was told 'I only brought over hot milk, you didn't want cold did you?', I kinda of regretted agreeing to it because I did want cold but I'm not that fussy, I was just frustrated at the lack of good service!
Our food came, I opted for Eggs Pen & Pencil, poached eggs, served with a sausage patty, pancetta crisps and covered in Hollandaise sauce! Delicious! Although I had bacon not pancetta crisps but that isn't a complaint because it still tasted incredible! The food was sooo good, I can't explain how much I enjoyed it!
I feel like I've just launched into a giant rant about this place but the service really wasn't good. The girl serving us wasn't knowledgeable about allergies so my friend was nervous when his food arrived in case their was dairy in it, it should be basic training to know what's in the food! We didn't feel valued as customers and being in an area surrounded by cafes and amazing places to have brunch, good service can be really important to set you apart!
I really want to come back and have the food again because it was incredible but that should be coupled with good service so two stars because the food saved them.