Sunny Chan
Google
Don’t Recommend! Poor Service and Bedbug Experience!
My family stayed in this hotel during a summer trip in August 2025. On the first night, the room was unbearably hot. The reception staff said there was work in progress and asked us to move to another room for the night, then return the next morning to see what arrangement could be made. After a long day of visiting, we felt it was unreasonable to go back and forth to reception and move luggage, as the hotel should have provided a ready and comfortable room from the beginning.
Worse, our two children suffered multiple bedbug bites on their arms, legs, face, and feet. When we reported this during the stay, staff dismissed it as “pest bites” and only gave us a new bed sheet to cover the original one. After that, no new bites appeared, but the children were already left with painful, itchy welts that needed treatment.
At checkout, the Manager asked if we enjoyed our stay. We said it was not good because of the bedbug bites. He gave us his name card and asked us to send him an email to request a refund. After discussion, we thought the Manager should actually see the bites, so we went back and showed him the marks on our children’s skin. One staff member agreed the bites on the legs were from bedbugs, but the Manager simply went on to serve other guests and did not deal with our case.
After returning home, we followed up by sending the hotel a detailed complaint email on 12 August 2025, but after one month, there has still been no response from the hotel. This shows a lack of responsibility and care for guests’ health and comfort. We cannot recommend this hotel and hope management addresses these issues properly.