Eyes R.
Google
The vibes are okay. The black mold is not.
Stayed for several nights in a shared room with an ensuite bathroom -- one we repeatedly informed the staff was full of mold. It's bad enough we started weezing and coughing as soon as we opened the door.
The first time they offered to move us to a much more crammed, no amenity room, without reimbursement for the price differential. We refused, on the condition they promised to have someone clean the mold the next day.
Two days later, the mold was still there, prompting us to contact the staff again, and ask for something to be done. They said the director was right there, so they asked him what was happening -- again they told us some "mold guy" was going to fix it that day since he just got the supplies.
It never got fixed. They never offered recompense. They didn't even seem to tell the other hostelers sharing the room, since they would repeatedly use the bathroom to shower and inevitably start sneezing uncontrollably.
In addition to the mold, plenty of shelves in the room were broken and unrepaired, making it incredibly easy to drop and lose items behind the immovable beds. I had a much better experience at The People Lyon a month ago, but I think that was simply because it was a newer location. It's clear from general wear & tear that this chain is focused on vibes and growth at the cost of low-quality, understaffed, and almost-well-designed hostels, for example, the fact that one cannot use the lift to move luggage back upstairs from storage, because accessing the lift requires still having your keycard before checkout.