Mark T.
Yelp
Let me say first: the essentials are absolutely here. The hostel is very safe, very clean, and in a great location.
These and some other things they excel at, and at the same time some things kept my experience for being great. No, it wasn't the dude who snores like a chainsaw (seriously).
The hostel is very safe: without a key or being let in you're not getting into the building. Furthermore, you need a key to get into not only your room, but your floor. If your room is on the second floor, it'll work only on the second.
The hostel is also very clean. I had absolutely no issues with anything being dirty or dusty. This goes for the common areas, and rooms. Speaking of: The common lounge has a lot of great amenities, including a TV, kitchen, computers, and just space to hang out.
The staff here is terrific! They are all very friendly and sociable, and happy to offer suggestions or help.
Location is great being on a tram stop (the rumble was neither felt not heard in the rooms unless you were specifically looking and listening for it). It is also stone's throw from the amazing Kensington Market with lots of great little stores, shops, bars, etc. but that is for another review. Location is also pretty centered, and fairly close to many other attractions.
They do offer a continental breakfast, as well as kitchen, however I did not use these. There is also a rooftop patio and weekly events (BBQ, pub crawl, movie night, etc.)
There are also some things which are brilliant ideas: when you enter your room, there is a small hall with the bathroom and lockers, and a door for the sleeping area. Awesome to be able to use the toilet and access my locker without waking anyone. Lockers are of a modest size, and have outlets inside! It would be nice if they had shelves (maybe like those people have in high school?).
They're also very eco-friendly, but rooms are still climate controlled! 70-72 degrees is generally an agreeable temperature, and while I was a little warm, I like it cold when I sleep.
Now the not so great:
Rooms are extremely cramped, the area per person was among the smallest out of any hostel I've been to, including NYC.
The beds aren't too comfy, and are extremely steamy! If you toss and turn, the light sleepers may wake! Also, the way the staircase to the top bunk are laid out, you might accidentally get into a strangers bunk. I think someone almost crawled onto my bed, though it was dark enough that I could very well be wrong.
Speaking of darkness: the reading lights are quite bright. If the intent was to not disturb others, heh, they're bright enough to almost light up the room!
And something I would not have thought of, but was mentioned by another: there is no staff between midnight and 7am, and no emergency contact number. If there's a burst pipe, someone does a Technicolor yawn on someone else's bed, broken heat in the middle of winter, a severe flight delay, etc., there's nothing that can be done. Solution: have a person on call: if card is lost have a fee to be let in. This is something especially important as the hostel grows.
And as a very minor note: the shower head in my room was a bit funky (good volume, but low pressure).