The Playford Hotel Adelaide - MGallery Collection

The location was convenient, opposite railway station and close by tram and bus stops. We requested quiet room with walk in shower and it was great. Room was spacious and clean. Prompt service from the room service/ concierge. We enjoyed the indoor swimming pool and spa. The swimming pool water could be warmer. The dark chocolate orange drink near the concierge was delicious. Ricky at the concierge was helpful and welcoming, making us feel like home.

Great location, great customer service and the room was clean and just what we needed. The inside spa and pool was perfect for the kids and the gym wasn’t huge but enough for a decent workout. I can 100/% say you need to add on the breakfast, great value and was absolutely delicious!!

This hotel is a convenient location to tram, trains and eateries. We were also able to walk around the river front and down to the University of S.A where we were attending a graduation ceremony.||The staff were very pleasant, particularly Bella at reception. She was more than efficient and polite and provided a small token of congratulations to my son who was graduating from Uni. the loft suite we stayed in was comfortable and spacious and being at the rear, whilst not having a view, it was extremely quiet. We would certainly stay here again.

Overall Experience: My family and I recently stayed at the Playford Adelaide, and while we were generally satisfied, there were some inconsistencies that, in my opinion, need addressing for a hotel of this caliber. Positive Aspects: 1. 2. The room size was generous, which was a definite plus for our family. Overall, from check-in to check-out, the staff were friendly and helpful. Areas for Improvement: 1. Accor Gold Membership Recognition: As an Accor Gold member, I was a bit disappointed that there was no mention of a room upgrade during check-in. I understand that upgrades are subject to availability, but it would have been nice to have been acknowledged. Additionally, while the free gift entitlement was mentioned, it was not actually provided. This isn't a major issue, but it's a perk I've consistently received at other Accor properties. 2. Inconsistent Service: The service was not always consistent. One particular incident highlighted this: it took over an hour to have a bath mat delivered to our room. I had to call twice and eventually go down to the front desk in person to resolve the issue. This occurred around 6:45 PM. There also seemed to be some confusion among the front office team regarding this request. As a 5-star hotel, I expect a higher level of service consistency. 3. Housekeeping: The housekeeping service could be improved. On one occasion, the room was not cleaned to a satisfactory standard, as I found some hairs in the room after it had been serviced.

We stayed 3 nights at The Playford. It’s proximity to the city and public transport make it a perfect location for getting around Adelaide. We used the free tram as well as walking. Our room was large and the double glazing worked well. The bed was very comfortable. The food at Luma was pretty good, especially the crab soufflé. Every staff member at The Playford was welcoming and helpful and carried out their job with enthusiasm and accuracy. We will definitely stay again.

Very comfortable hotel and well located for the West End Arts precinct and Convention center. We stayed in the Junior suite, and it was well appointed with comfy furniture including a great bed. My only negative comment is the AC vent is place directly over the bed and blows cold air straight down onto you during the night. As a gold member I was given a welcome letter informing me of my welcome gift, which I did not receive during the stay.

Positives- Situated in a convenient location, good access to public transport and walkable distance major city spots. The rooms and interiors were great, very clean. Negatives- For the price we pay, we'd expect a better outlook from the room. Rather, we got a view of the adjacent hotel, and its windows very close. Could not leave curtains open due to issue with privacy, limiting the amount natural light. Shower pressure kept fluctuating and so did the water temperature. Not great spread for buffet breakfast. The buffet area also feels cramped.

A beautiful building, Lovely, helpful staff especially at reception. Excellent breakfast. We ate in the restaurant in the evening. Suggest booking in advance as it was always very busy. Nice cocktail bar as well. Our room was beautiful and decorated to a very high standard. Laundry facilities available at a small cost. Good location for train station.

Amazing holiday nice staff great food luma could have been better but the rest was all great I reckon you go there