THE PLAZA Seoul, Autograph Collection

Had a wonderful stay for the first time at The Plaza Seoul in mid-November. A top notch property right in the heart of the city with easy assess to public transport and within walking distance to a lot key shopping areas. Whilst I did not receive any room upgrades during my 2 night stay as a Titanium member, the team at the hotel made me feel welcome and right at home as if I am frequent guest at the hotel. Hospitable and Professional from the moment you step foot into the hotel, this was a brilliant experience. A special mention to Callum, part of the team at the Executive Lounge. Your friendliness and professionalism really made my stay memorable. Hope to be back soon!

A lovely property next to the subway station and across from the Palace. Wonderful room, excellent food, good staff. Would stay here again just for these reasons.||||But here's the kicker. We are fitness enthusiasts and would have found it hard to imagine a better facility than the one we belong to at home, but boy did the Plaza Seoul's fitness facility deliver the Wow factor. Four levels nicely organized, equipped, and clean, with dedicated areas for different types of exercise from cardio to swimming to stretching, even golf practice areas. The changing rooms offered freshly laundered exercise clothes (including socks!), lockers with ample storage, col/hot/really hot whirlpools, steam rooms, dry saunas, and showers. Plenty of room to get dressed and primped, with provided amenities and large mirrors with individually equipped sections. Truly amazing.||||The lobby smelled so good we had to purchase the signature essential oils to enjoy at home.

I’m leaving this review because families traveling with children should be aware of the hotel’s lounge policy. Although the staff did inform us of the restriction, I think the policy itself is both unfair and poorly aligned with what a “family-friendly” hotel claims to offer. I was traveling with my 11-year-old daughter. She is well-behaved and polite, and she is a registered guest like anyone else. Yet the hotel’s rules prohibit children from entering the lounge under any circumstances — even when accompanied by a parent. The issue isn’t simply that my daughter couldn’t join me; it’s that the policy also prevented me from using the lounge at all, because I will not leave her alone in the room. That means that as a paying guest — and in my case, a Marriott loyalist — I effectively did not have access to a benefit that was part of the value of the stay. From a parent’s perspective, this policy makes no sense: • Children are not second-tier guests • A parent shouldn’t have to choose between their child’s safety and the amenities they paid for • There are reasonable compromises (designated family hours or a cordoned section) that many other hotels implement Instead, the hotel has chosen the most restrictive version possible — one that unintentionally penalizes parents and removes benefits they paid for simply because they have children with them. I understand the goal of maintaining a quiet space for business travelers, but the current policy goes much too far, especially in a brand that markets itself as family-friendly. Families are not asking for special treatment — just fair access to the amenities we’ve purchased. Until this policy changes, I wouldn’t recommend this property to travelers with children. There are many other Marriott hotels that have struck a better balance between quiet spaces and family accommodation without excluding guests who happen to be parents.

High quality hotel. Stayed here during our trip to Seoul and everything was perfect. The room, the view, the cleanliness and the help from the staff. It's also really well located, walking distance to most things or a subway that is right outside the door. They also have concierge that can help you with different plans for your visit.

Extremely comfortable stay, spotlessly clean, perfect soundproofing - I never heard any sound from other guests. Location was great, easily walkable to many great restaurants and shopping areas, and with a direct indoor underground link to the City Hall metro station (not easy to find the first time, but my hint is to go from the lobby to the basement and then find the stairs that go down again). The view of the mountain and cityscape from the room was nice. My only complaint about the room was that it was full of little indicator lights from all the various gadgets (especially the toilet which shines like the sun) so you may need an eye mask if you are sensitive to light at night. Service was efficient but quite impersonal.

As a Bonvoy Titanium member, I had requested a room with a nice view, but was assigned the same suite type I booked, which unfortunately faced the windows of the next building. As a result, I had to keep the blinds closed throughout my six-night stay, which made the room feel quite depressing. The bed was also too firm for my back, and housekeeping did not have a mattress topper available. On the positive side, the food in the Club Lounge was enjoyable, though it became repetitive after a few days. The staff were friendly and the hotel’s location was excellent.

Horrid management They should fire the morning buffet manager on jan 10 26. They asked for my room number I said dont charge on my room as I have separate reimbursement policy. Serving guy said no. Just need reference. What did he do? Charge to my room. Next day I said dont want to give room number. What did the mr Mgr Yuk do? Plopped the bill on my table as soon as I sat down Very insulting. I stay avg 50-100 biz travel per year. This hotel has very poor process andr mgmt quality.

I stayed at THE PLAZA Seoul, Autograph Collection as a Titanium member and was upgraded to a suite, which made the stay feel very special. The suite was spacious, beautifully designed, and had one of the most comfortable beds I’ve slept in. The only downside was that the room didn’t have much of a view. The staff were outstanding — warm, attentive, and professional throughout my stay. The bell desk team and the executive lounge staff in particular went above and beyond to make me feel welcome. The executive lounge itself was a highlight, with excellent food and a great selection of drinks in a relaxing setting. Overall, the combination of a comfortable suite, amazing staff, and a fantastic lounge made this a truly memorable stay. I would gladly return on my next trip to Seoul.