Dan
Google
Genuinely avoid as worst experience I’ve ever had.
I honestly don’t know where to start with how bad this place was. I booked my room months in advance, rang a week before to double-check, and again the day before the stay. Each time, staff weren't particularly helpful and I was promised a confirmation email that never arrived each time, even though they had my details on their system.
When I arrived, it was chaotic. My booking took ages to find, got confused between different bookings and when showed to a room (which wasn’t ready, fine as it was before 3pm), but then told me there was only one key for the room.
The staff members “solution” was for me to leave my bag in the unmade room, then leave the only key either in the door or in a drawer in the corridor, because apparently the door couldn’t be locked at the time. Seemed ridiculous but I went along with it because I had a wedding to get to and my bag just had some overnight clothes in it.
Long story short, when I came back at midnight, the door was locked and there were no staff around and no one answering the phone, so I ended up having to sleep in my car outside the pub.
The only thing you really want from a hotel in the middle of nowhere is a reliable, secure room you can come back to. That’s the bare minimum and they failed on it in the worst possible way.
To make matters worse, when I called the next morning the customer service was appalling. Rather than trying to understand what had happened, the man on the phone was dismissive and condescending after such a dreadful experience says everything.
I’ve travelled plenty and stayed in all sorts of places, and this was by far the worst experience I’ve had this year so had to make a comment. Disorganised, unsafe and with staff who clearly don’t care (or maybe I just had the worst one).
Book literally anywhere else. Dreadful place.
Marked up 1 star as the local beer was decent.