The Ponce St. Augustine Hotel

I have been here before. I do not regret coming back. Mike L. Was very attentive. Hotel is a 20 minute walk from Castillo San Marcos saving you $20.00. Keeping away from so much tourist cluster, makes me happy to leave my car parked. Floors are tiled (I detest carpet). The pool is clean. There are train tracks that run along the back (there is a train) no big deal. There is a marsh beyond. There is a deck with chairs and tables. Enjoyed having my cup of coffee with nature. Room attendant was polite, room was nice. Will definitely return

If you are looking for a good place to stay while in St. Augustine, we can not recommend The Ponce enough. We recently took our first family vacation and stayed the weekend at the Ponce. On a basic level the hotel is perfect! It’s within 4-5 minutes of almost everything which made the entire experience so much more convenient. They have their own restaurant within the hotel as well which was such a nice accommodation. A lot of the places in the area are extremely busy with long wait times and difficult parking. Having the restaurant in the hotel made dining stress free. The restaurant is DELICIOUS. Our food was good quality food with excellent service. It was a semi-casual environment and it even has a full bar!! The pool is huge and completely enclosed with a privacy fence so you don’t have to worry about spectators. They have two “cabana” style structures on the pool deck and tables and chairs for comfort. They also have a super cozy couch set up with a Fire-pit coffee table in the middle for night time, and a hot tub! Our family really loved this amenity especially since it’s a smaller sized hotel so we were not overwhelmed by guests at the pool and were able to actually enjoy family time together. Now that….is just the basics. The best part about this hotel by far is the team that runs it !! When I say that they created a once in a lifetime experience for us….there is ZERO exaggeration there. The team at the Ponce worked hard to create a custom experience full of core memories for our family. They were in regular contact with us for days leading up to our trip. They hung personalized banners in our room with balloons and cards to help us celebrate our first family vacation and they took every opportunity possible to personalize our experience. Our room was incredibly clean and had EVERY amenity we could have asked for. For our family this was so much more than just a weekend trip….and we couldn’t have done that without the Ponce. If you are considering where to stay for your trip, we can not recommend The Ponce enough !! We will absolutely be back every year for our annual family vacation and we will continue to patron The Ponce. Thank you from the bottom of our hearts for a truly incredible experience and a core memory for a lifetime. Our family is forever grateful to your team for all your hard work and care. This right here is a hotel that is run by compassionate and hard working people who have your family in mind throughout your entire stay. What more could you ask for ??

We were a little worried when we pulled up to the building. It's quite worn compared to the photos. A paint job will do wonders for first impressions. All that said the room was updated and I was happy to see beautiful tiled flooring. The bathtub was really slippery so I put the bath mat in it but other than that the room was nice. The location is close enough to everything. Note to self. Next time request room in front or poolside to avoid the vibration and noise from the freight train that runs out back several times during the night. Other than that our experience was pleasant and big plus for the pet friendly as well.

Absolutely loved our stay! The staff was amazing...especially Mikel. It may be one of the older hotels, but revamped very nicely, clean, close to everything, shuttle and trolley service right next door, restaurant inside was very good. Highly friendly and extremely customer friendly. Will stay again and Mikel made the experience even better with his kindness and thoughtful texts while we were there to make sure that we were doing well. Excellent!

We loved this place! We went at Christmas and they were sp friendly and accommodating. They gave us a room looking out across the RR tracks and it was Beautiful. They recommended how to get a 3 day pass for the trolley and how to find your way around. So much to see an still haven't seen it all. Such a Beautiful and wonderful place. Highly recommend! The restaurant has fantastic- food.

Had a great stay here. Joel at the front desk made our stay perfect. Greeted us with a huge smile nad a choice of cookies at check in.Joel also touched base throughout our stay to make sure we were satisfied. Our room had a great view of the river and a nice deck nearby to relax on. The place was clean and the entire staff was friendly. The hotel restaurant is a must do while there, convenient and the food was some of the best we have had. The wait staff was also the best we have had, so friendly and attentive. I believe the waitresses name was Narissa.

I had a pleasant stay here. Did a weekend for Mother's Day. It was super close to the tours/trolley. Room was spacious and clean. I was assigned a room next to the pool. I didn't get to explore the pool, but it looked clean and nice. The Colombian restaurant located inside the lobby was so convienient and so good. Check in and out was quick and front desk staff were nice. I really enjoyed my time and will return again.

I arrived on Saturday, August 16 with my son and his family. Jose and the other man at the front desk helped get rooms for us right away even though we did not have reservations. My son told me they stay at the Ponce every time they go to St. Augustine because my daughter in law has family there. It was so affordable. I love the spacious and up to date decor in the lobby and rooms! It is beautifully decorated. I loved the walk in shower. We also had dinner at the restaurant in the hotel. Absolutely fabulous food! The margaritas were on point! The Pool and Hot tub were clean and very confortable. I will be back to visit again! Also Jose was a great help with getting snacks and drinks. Jose aslo sent us a welcome text to ask how our rooms were. And a text when we left asking about our stay. Thank you for that great customer service!