The Portman Ritz-Carlton, Shanghai

I have had such a pleasant experience here at the Portman Ritz-Carlton. The staff has been so incredibly kind and helpful my entire stay. My boyfriend needed to go out of town for a few days and Audrey Yan from the front desk gave him her card and said to let her know if I needed anything at all. Also my room attendant Fanny made a beautiful bouquet out of pipe cleaners and had them sent to my room. They treat their guests so well <3

-Room is big and comfy|-Wifi works but as usual, no access to international sites like youtube or google |-good location but not walkable to bund. Very near to Kerry center|-Gym is professional grade, open 24hrs. |-Service from all staff is impeccable. ||We tried to book entry to Shanghai natural museum but unable to do so, concierge warmly help us ( i think his name is Nick, gentleman with specs ).|On our departure day (26th Dec), we were almost late for our flight, but hotel staff helped us get a cab quick and instructed Cab driver to speed up and also which gate to drop us. Thankful for that.

I recently stayed at Portman Ritz and would like to share my detailed impressions of the experience.From the very beginning, the communication with the hotel was smooth and professional. The reservation process was easy, and I received prompt responses to all my inquiries before arrival. Upon check-in, the front desk staff were welcoming and efficient, making the process quick despite the fact that the hotel seemed quite busy at the time. They also provided useful information about the property, dining options, and nearby attractions, which set a positive tone for the stay.The room itself was well-designed and comfortable. I especially appreciated the cleanliness, as everything from the bedding to the bathroom was spotless and well-maintained. The balcony with a view (if applicable) was a wonderful touch, and the amenities provided—such as complimentary toiletries, tea/coffee station, and reliable Wi-Fi—met all expectations. Housekeeping did an excellent job each day, ensuring the room was always refreshed and tidy.

The service here is exceptional well. I want to give John from concierge a big shoutout. I lost my AirPods case from didi ride. He helped me to contact the driver and able to return back to me. He went extra mile to deliver to my room. Thank you for having a great team and this will be my go to hotel in Shanghai

An incredible stay at a truly historic property, the first Ritz-Carlton in all of Asia! The recent renovations have brought a very chic and modern feel to the rooms. My room had a fantastic view of the city skyline and the Shanghai Conference Centre. The service was impeccable, especially at the Ritz-Carlton Club Lounge. The five daily food presentations were a culinary journey, and the added perks like complimentary pressing and the 2km private limousine service truly set the standard for luxury. Also had a wonderful evening at the Ritz Bar a really great vibe! The location is unbeatable for shopping and exploration, directly connected to a massive mall and a short walk to the Jing'an Temple metro station. The pool is a bit modest for the property's size, but the spacious gym and spa area with sauna and whirlpool are excellent. A minor note: the lobby vibe feels more like a bustling mall than a grand, opulent hotel, but that’s part of its unique, energetic character. A legendary Shanghai experience!

I booked two rooms at the same time for myself and a friend, under the same confirmation number — clearly one single reservation. In any properly managed five-star hotel, guests with linked bookings should be placed on the same floor whenever possible.However, a male staff member at the front desk — seemingly a junior supervisor — assigned us rooms on different floors and responded to my request for adjustment with a cold and dismissive attitude. When I showed the Ctrip confirmation proving that both rooms were booked together, he simply said, “We don’t care. For us, these are two separate bookings. There are no rooms.” No willingness to assist, no attempt to check, and no basic customer service.What’s worse, after I contacted Ctrip for help and this “supervisor” happened to step away, the front desk lady rechecked and immediately arranged two rooms on the same floor, right next to each other. Clearly, the hotel did have rooms available — the issue was that the supervisor refused to provide service.All of us were shocked. This was a simple request that any five-star hotel should handle easily, yet the rude and uncooperative attitude turned it into an unpleasant and unnecessary experience. To be honest, the facilities are already a bit outdated; we chose this hotel again only for convenience. After this incident, we will definitely think twice before returning.To be fair, I would like to compliment one staff member: the new gentleman who helped us during check-out. He was professional, friendly, processed our check-out efficiently, and even escorted us to the entrance to help get a taxi. Employees like him are the reason I am still willing to acknowledge the positives honestly.

I highly recommend this hotel. The location at Nanjing West Road is ideal to start your city trip, the hotel room itself is spacious and clean. For breakfast you can have anything your heart and soul craves… 💖 All the staff are amazing and kind, service is immaculate. Right next to the hotel you can find a lot of different restaurants and a small supermarket that has a lot of imported food and drinks. I would stay there again if I could! 🥰

Staff were consistently described as friendly, helpful, and attentive, with some mentions of midnight snacks and late check-out flexibility. Walkable proximity to nightlife, dining, and shopping; some reviews noted free amenities like bottled water and drinkware. Rooms were described as clean, modern, and well-maintained, with no strong odors.