The President Hotel

We had an absolutely amazing stay at The President Hotel, and honestly, everything exceeded our expectations. From the moment we arrived, the service was impeccable and consistently warm, professional, and attentive. The rooms are beautifully designed, extremely comfortable, and full of thoughtful details. Being able to order breakfast directly to the room was such a treat, and the option to choose your preferred type of pillow really shows how much care goes into guest comfort. All the facilities are fantastic — the pool area is stunning and perfect for relaxing, and the spa is a true oasis where you can completely unwind. Everything feels well-maintained, elegant, and effortlessly luxurious. But above all, what truly sets The President apart are the people. The staff are, without exaggeration, some of the most attentive, friendly, and genuinely kind people we have ever encountered in a hotel. Their hospitality made us feel not just welcomed, but truly valued. We enjoyed every single moment of our stay and cannot wait to return. Highly recommended for anyone visiting Cape Town — this place is something special.

We had an enjoyable stay at the President Hotel in Cape Town overall. The hotel is well located, comfortable, and offers a pleasant atmosphere that makes it easy to relax. We did experience an issue with our original room, but once we raised our concerns at reception, the situation was handled exceptionally well. Lincoln assisted us and did not hesitate to help. He went above and beyond by upgrading us to a better room, which made a significant difference to our experience. Thanks to Lincoln’s professionalism and willingness to resolve the issue quickly, we really enjoyed the rest of our stay. His excellent service turned a potential inconvenience into a positive experience. We will definitely be coming back and would gladly recommend the hotel to others.

This is a splendid hotel which we have just returned from after a 9 night stay. We enjoyed every minute of our experience, and would like to pay tribute to the tremendous hard work and professionalism of the staff.| Our room was spacious and spotless with a wonderful sea view. The rooms are well equipped and very comfortable. | Breakfast was one of the best we have ever experienced - so much choice and with a huge range of fresh, delicious food. We ate in the hotel restaurant two evenings and were also very pleased with the very reasonably priced meals. | The hotel swimming pool is warm and inviting. The recently refurbished area to relax and enjoy cocktails is very smart and with a view towards the sea. | Evening entertainment is enjoyable and varied. | The location in Sea Point is perfect, so close to the promenade, beaches, shops, bars and restaurants. Everything is very accessible and safe. | The staff definitely helped to make this such a memorable stay in wonderful Cape Town. | We will return!

I have been a loyal guest of the hotel for about 4 years, consistently visiting at the same time each year. I always request a ground-floor room due to a physical injury. While I understand that allocation is subject to availability, my booking was made well in advance on 23 April for check-in on the 10th Nov, and I reasonably expected this request to be accommodated or be told the hotel is unable to accommodate before payment is made.||It was therefore extremely disappointing to arrive and be placed in the lower-level “Cabanas,” despite my prior communication about the difficulty this causes me. ||I would like to acknowledge the longstanding staff who recognised me and assisted when I raised my concerns. In particular, Bongi, the porter, advised me to approach Guest Relations, and Sibu went out of his way to rectify the matter. After I explained how the stairs would aggravate my injury, he arranged for a more suitable room (Room 017) to be cleaned and prepared. Without their intervention, my stay would have been significantly impacted.||However, my experience further deteriorated when housekeeping knocked on my door at approximately 09:40 on the day of my departure - 15 November, stating that my room showed as “checked out” and needed to be cleaned. At that moment, I was still arranging a late check-out for 12:00 or 13:00. I was then informed — very abruptly — that I had to vacate the room by 11:00 and that no late check-out, even for an hour, could be accommodated.||As a returning guest, this was distressing. The hotel appears to be prioritising increased volumes at the expense of service quality and guest retention. Longstanding customers who return year after year should not feel disregarded, especially when their needs have been consistently communicated and historically accommodated.||While I appreciate the efforts of the experienced staff who attempted to make my stay comfortable, I leave deeply disappointed. I hope that, amid rising numbers, the importance of retaining loyal guests is not overlooked!||All in All - kudos to Sibu, Bongi and the rest of the old staff who still maintained some warmth and friendliness to make one feel at home inspite the new chaos and numbers!

We recently stayed at The President Hotel in Bantry Bay and were truly impressed. Although the hotel is rated 4 stars, the service we received was definitely 5-star. The newly renovated pool area is stunning and we spent plenty of time relaxing there.||Our room was fantastic. We stayed in a 6th-floor family ocean-view room with a balcony overlooking the sea and promenade. The views were spectacular, and the location is ideal for enjoying everything the Atlantic Seaboard has to offer. We also appreciated the great attention to detail throughout the room and the hotel.||The hotel staff delivered excellent service throughout our stay. Breakfast each morning was a highlight with a wide selection of hot and cold, healthy and tasty options. The pillow menu was a great touch and the memory foam pillow I selected made for a very comfortable sleep.||As a family, we also loved that the room had three smart TVs. It meant that each of our kids could happily watch their own show, giving us tired parents a well-deserved moment of peace and quiet!||We had a wonderful stay and would highly recommend The President Hotel to anyone visiting Cape Town. We are already looking forward to our next visit!

A beautiful, great location hotel. Large well equipped rooms with fridge, microwave, coffee machine kettle and toaster with crockery. Seperate shower and toilet. Sitting and dining area 2 tvs. Great breakfast and coffee shop lovely restaurant with pizza options. Pool bar and waiter service. The staff were so friendly and helpful. 5 minute walk to a street full of bars, restaurants and shops. We shall definitely be returning to this spotlessly clean hotel with a free shuttle to the V&A or Camps Bay.

I had a lovely stay. My bath plug wasn’t working properly so the bath water wouldn’t stay in the bath. Very minor detail and not a complaint but I thought the new artwork in the passages were great but the room looked very dull and the canvas of a boring landscape made the room look very drab. But the bed and pillows were so comfy and it was great to have Netflix in the room. The room service was speedy and tasty. Only complaint was there was too much chilli added to my pasta. I like spicy food but the chilli was a lot. Other than that it was a great stay! Lovely breakfast and the pool area is looking great and the chairs were so comfy.

This place is something special. The staff that work here are nothing short of amazing. Nothing is too much trouble and they take time to chat help and just generally be interested in helping in anyway possible.|The rooms are a bit dated but extremely clean and comfortable. The pool area and grounds are spotlessly clean and the food in the restaurants is very good. The gym is well maintained and equipped. There is a shop and Spa onsite too.|Only a minutes walk to the beach the hotel is well situated for camps bay and the water front and everything in between.|I highly recommend this hotel.