Gregory Bishop
Google
Ongoing Disruption – No Respect for Neighbours
I’m writing this as a neighbour of the hotel, not a guest – though I believe potential guests should know how this business operates within its community.
For over five years, we’ve tried to resolve serious issues with the hotel’s behaviour in a polite and reasonable way. Unfortunately, nothing has changed. The management shows a clear lack of concern and has taken no meaningful action to improve the situation.
Deliveries begin as early as 6:00 AM and continue until 7:00 PM, often causing excessive noise. Staff enter and exit the building throughout the day and late into the night, sometimes until midnight, often speaking loudly outside or loitering. This isn't just occasional—it’s routine. Attempts to raise these issues are met with rudeness from some staff and indifference from management. No effort whatsoever is made.
Living next to this hotel has become exhausting due to their complete disregard for those around them. If you value respectful businesses or peaceful surroundings, I suggest looking elsewhere.
RESPONSE
Dear The Management, Jeremy, Nicki, Director of Guest Relations, or Whomever Automated the Response
Your response to our continued and escalating concerns is disappointing and, quite frankly, delusional if you believe you are working harmoniously with the neighbourhood. If anything, your complacency has only deepened the frustration of the surrounding residents, who are left to deal with the constant disruption caused by your operations.
It is not enough to offer vague apologies and blanket statements about your “commitment” to the community. We live with the consequences of your deliveries, staff noise, taxi congestion, and light pollution, daily.
To clearly illustrate the level of discontent you have caused, we will be encouraging fellow residents to reflect their experiences publicly through your hotel’s review platforms. Your future guests deserve to know what level of noise, staff conduct, and disregard for accountability they can expect when staying at the President Hotel.
We are now demanding precise, actionable steps from your management on the following specific issues:
1. Staff Loitering and Noise: What exact measures are being taken to prevent staff from loitering and speaking loudly outside the delivery gate at all hours?
2. Delivery Hours: What immediate controls are being implemented to ensure deliveries occur strictly between 07h00 and 19h00? Anything outside this is unacceptable.
3. Security Handover Noise: What steps will be taken to ensure that security handovers, often loud and disruptive, are done with discretion, especially during early and late hours?
4. Late Night Staff Transport: Staff pickups around 23h00–00h00 are disturbing. Why is this necessary, and what alternatives are being explored to reduce noise at these hours?
5. Taxi Congestion: The taxis congregating at the top of the road now resemble a makeshift rank. What will be done to stop this unauthorised occupation of residential space?
6. Light Pollution: When will the excessively bright spotlight shining directly into homes be replaced with shielded, directional lighting?
7. Excessive Deliveries: Why are there up to 40 deliveries daily during peak season? This is an environmental burden and an operational failure—what is your plan to consolidate and reduce them?
Your failure to address these problems over several years proves a persistent lack of consideration. Your guests should be fully aware that this behaviour extends internally, because what residents face outside is a mirror of what guests may very well experience inside.
We await your concrete, written action plan with clear timelines, not more corporate platitudes.
