The Prestige Hotel Penang

Had perfect 2 nights at The Prestige Hotel in Penang.||Our Car stopped and immediately the door was opened and we were greeted and had a very warm welcome. Early check in was possible. Our bell boy was so friendly, showed us around, showed us everything in the room, like steamer, AC, etc. Amazing service!||The hotel is very clean, modern, seems to be newly renovated and has a beautiful design in all areas. Our room was nice, the minibar was included and also nicely decorated, also with local sweets.||The gym is a bit small, but as we almost never saw other guests there, seems to be sufficient. The machines are maintained, there is staff looking to restock on water bottles, fruits and towels. Only the AC was a bit weak (room too warm). Else this was great!||The pool has a great view over the water area, ferry museum etc. and is very clean. Towels on every deck chair, perfectly folded. All clean and well maintained and very nicely designed regarding the tiles etc.||The staff was super friendly and helpful and always greeting with a smile. On welcoming us, during and after breakfast, in the walkways, always everybody was nice. This makes it a nice experience. All our other hotels on this trip (MARINA BAY SANDS excluded) cannot keep up with THE PRESTIGE HOTEL PENANG.||So you basically spoiled us, so that all other hotels are now just "ok" haha.||I am sure I missed other positive aspects, but overall an amazing experience.||Thank you!

Staff are really helpful, polite and welcoming. Nothing is too much trouble which is so nice. Breakfast - a little disappointing not a huge selection. A number of times you would have to wait some time for simple things like fruit or juice (when the fruit comes out they put such a small amount that it goes very quickly) Rooms - rooms are nice, very Instagram friendly for people that are just glued to their phones all the time. Cleaning could be a little better as we noticed dusty bedside tables weren't cleaned and we had to ask the cleaner to re clean our bathroom again as it wasn't being done properly. The bed was very comfortable. Facilities in the room are adequate too. The walls are thin so if you are on your honeymoon you may need to keep the noise down to avoid embarrassment with the neighbours. Swimming Pool - the pool on the face of things is nice, they definitely don't clean it very often as I found many floaty bits (no idea what they were) - for the size of the hotel there are not many sunbeds. There's no real facilities for even drinking water by the pool. Location - great location everything is nearby either by walking or grab.

An excellent stay with the Prestige. While the hotel itself is really special, the big and small touches are really well done, clean, luxurious, details thought out, etc. The service and care we got from the staff however is what compelled me to write this review. The staff were incredibly helpful, sometimes going out of their way to be of service. Staff were incredibly helpful and were always present to make our stay enjoyable, comfortable and memorable. Thanks especially to Zain who went above and beyond. From the welcome to helping me when I had no MYR left who helped me convert some SGD. The breakfast was also really nice. Much smaller selection compared to larger chains which we expected but the quality of the prepared breakfast was some of the best. I’ve had many scrambled eggs at all sorts of places around the world but the ones they cheffed up here will definitely be in my top 3. Thank you. If I’m ever back in Penang, I will be sure to spend at least some of my time here again. Top stuff.

I wish I could give 6/5 star for their service because their hospitality and service was top notch. From the beginning when we checked in at the front desk, they gave us welcome drinks, showed us the dining area when we could chill before we got our room. We needed to print our visas as well for the next part of our trip and they were more than happy to help us out. Their food was yummy as well! One of the best pesto pasta I've had. And don't get me started on the location. The pool had the view of the bridge. It's also just a 10 minute walk from Armenian Street. Highly recommend, and I wish I had the names of the staffs that were there but all of them that we encountered were very friendly and helpful!

Following our stay at a large hotel chain in KL, we stayed at the Prestige in Penang for 5 days with our family. I must say I enjoy staying at a smaller hotel as the service is much more focused on the needs of the customers and the Prestige was not the exception. Food: While the breakfast options were limited, the food was consistently good. As I had my toddler with me which was busy at times, the staff would often tell they could bring the coffee to me or other things that are usually self service. I enjoyed trying the Malaysian food offerings, and was able to have a quick chat to the chef about a delicious green chicken curry he had made. Rooms: This is where my lower rating stems from. While aesthetically pleasing, the rooms lack functionality. With a toddler. space and storage is appreciated. The space was there but not used smartly. I appreciated the filtered water to reduce plastic waste and the daily refills of mini bar, free of charge. The AC system was our main struggle, it was way too cold and no matter how high the temperature we set was. It would remain freezing cold. Our toddler's camera indicated temperatures of 19 degrees and below when we had it set at 26. Our other family members had the same issue but once you turn it off, it was very hot. With the daily activities. I couldn't raise it with the staff on time. Service: A huge thank you to all staff for being so attentive to our needs. We had clothes and supermarket items delivered and there were never issues. The staff would help me take them to my room as week which I very much appreciated. Other: I really liked the vouchers they give you to redeem at the spa and at the glasshouse for free beverages!

We are a Penang resident and check in with three families total of 10 persons from 20-22/12/25 for staycation. A great arrival experience and speedy check in. Everyone at reception are attentive with smile with eye contact and acknowledge even when they handling other customer.||The room lining well ironed, clean, and odor free. I personally prefer king bed, my son called up and HSK|(housekeeping) combined the twin bed and fasten it to become an extra super king size which was highly appreciated.||The round table with suitable ceiling spot light great for all kids to work on practise papers. My girl said very productive which she able to finish her 2 papers. ☺️||Myself would like specially thanks to Jaffar and another gentleman who work on 22/12 around 12:30nn in front of room between 343-340 while he park his cleaning trolley. We request drinking water. And the bottle was kept in the floor pantry. And they had to run there to collect. The main impression which heart melted. They both always had a smile with eye contact. That rarely see in others. This is great service and fine gesture should be recognised.||And Hahmi (I hope | spell it right) is another person which should be mentioned in the Glass Cafe during morning breakfast. Attentive, good follow up, not over warm with his natural customer service skills. That another skill hard to train and develop in hotel field especially for young people||When we drive out after c/o, all our car park exit card has expired. From pressing the help button until the assistant stand right in front of it just took less than 2 mins; I am pretty sure he has run like a horse to the spot to assist.||A great stay. 👍

This is my third time staying at this hotel. Unfortunately, this time the air-conditioning was very poor. The room was extremely hot, comparable to staying in a guesthouse. I contacted maintenance at 12:30 a.m., and I was informed it would take 15–30 minutes for the air-conditioning to cool down; however, it never improved. This will be my last stay here. I strongly urge the hotel to improve its facilities and customer service.

We had a great stay at the Prestige Hotel ! Our room was super nice and comfy. We loved the quiet Pool with the nice view to chill out after a long day of visits. The staff of the hotel is very nice ! Great breakfast buffet . All attractions in Georgetown are at walk distance, which is very convenient. Nice restaurants nearby. We will definitely come back 😊!

The Prestige has many positives, but it doesn't live up to its lofty ratings. Undoubtedly, the staff is very nice and professional, and the location is optimal for George Town. But even the largest suite is still pretty cramped. And we had a broken toilet, so we had to walk to the end of the hall and use the pool bathroom instead. The television audio on both televisions is shockingly quiet even when the volume is turned up to the maximum. The shower is oddly located in the living room. And the only view from our suite was of an abandoned-looking construction site. The pool is nice but small and crowded. But with a suite comes access to the Cutters Lounge on the first floor. That was a lifesaver when we returned overheated from a walk and found icy air-conditioning and complimentary cold waters, soft drinks, and snacks! The breakfast buffet is incredibly small. The hash browns are very soggy, and the meat dishes are not kept appropriately hot. But thankfully, there is ample water provided at each table, a rarity in Malaysia. And an excellent rendang one morning was replaced by a fabulous curry the next morning. The honeycomb is also quite refreshing and the charkoi is excellent as well!

Absolutely stunning gem in the heart of the city UNESCO site! Easy to get around, easy to see all the sites, and easy to see the places to party and dance! The service was exceptional and consistent! Great for providing extra bowls to providing open door service!

The Prestige is a fantastic hotel in a centrally located touristy spot. It's close to a lot of the nightlife scenes without being exactly in it. The street it's on gets quiet at night which is great if you are looking to relax at the end of a packed day. Room was spacious and clean with all the modern amenities. My only gripe was about the amount of carpet in the room (some bits are stained) and the weird set up for the see through standing shower stall (guess that's a talking point). Staff were friendly and helpful.

100% hands down the perfect cross-section between tropical and Christmas-y with a hint of upscale-mod design for your winter getaway. I found this hotel right on Expedia and let me tell ya, the pictures reflect the hotel in itself. The rooms are spacious and immaculate. I absolutely love the white and gold accented hardware such as the bathroom faucets and room sconces. The bathroom also comes with extra toiletries in case you forget such as: toothbrush, toothpaste, comb, shower cap, and shaving kits. In addition, there is a separate 3M faucet you can use for drinking water. Special amenities include access to all the drinks in the mini fridge which is normally an additional charge- but you sure do get your bang for your buck here. The grounds also includes a lap pool, cabanas, restaurants, coffee shops, and some lounge areas with couches and armchairs. What I also love about this location is that there are famous Hawker stalls nearby and its a short drive to the charming Georgetown. Overall, I was so impressed with the service and amenities here. It was a magically Malay Christmas!

In general hotels in Penang are a fraction of the costs compared to SGP, we were fortunate to snatch a room in one of the newer nicer hotels by the coast. Overall we were impressed by the hotel staff and its amenities, especially impressed by its mini infinity pool. Room: 8/10, we got a spacious well lit king size bedroom overlooking the street, everything was spanking new: nice comfy king bed and pillows, beautiful bathroom with rainforest shower, separate toilet room on the other side of the hallway which was an odd design. No closet but there was an open rack that had plenty of hanger space, 2 sets of bath robes for us to wear to the infinity pool; water kettle, Keurig machine with coffee and TWG tea bags, there was a safe to keep your valuables, a cute round table and 2 chairs by the window completing the furnishing. There were some semi-permanent coffee stains on the table top, the only blemish in this otherwise ultra clean room. Hotel facilities: 8/10, we absolutely loved the mini infinity pool on the second floor. It overlooks the tranquil harbor and the ancient coastal neighborhoods, with lounging chairs on the side for guests to chill, towels already provided. It might not be massive but adequate for a 162 room hotel. We tried the Glasshouse restaurant for breakfast buffet and found it unimpressive: very basic western fares and pastries, some curries and basic local items, the coffee machine broke down 3 times during our session so I only had 1 cup and it was just ok. On the same ground floor there were other restaurants and even a SF coffee shop which we did not try. After all we were in Penang for a food tour. Location: although it was not immediately next to any major hawker centers or street foods, most of those food spots were no more than 2 miles away via taxi or Grab ride app, other attractions such as the city hall, upside down museum (not a real museum), street arts and Komtar Tower were all only about 1 to 2 miles away. The nearest hawker stand was Sri Weld food court which was relatively small but had descent Ali's Nasi lemak, claypot chicken rice and other stuffs. Hotel staff: 10/10, extremely courteous, professional and engaging, they seemed to go out of their way to make all their guests feel welcome. Value: 10/10, we couldn't believe it was less than $70 USD per noc for this newly renovated hotel. Overall we were very pleased with our stay in the Prestige Hotel and would def consider staying here again on our next visit.

I find this hotel really cute and my hotel room was clean. I love the interior and I felt really safe staying here especially when its my first solo travel in Asia. Although there's no view in my hotel room, It seemed like its a part of the building that needed to be developed. I got to check in at 12. Its in a great location and its walking distance to a lot of places.

Rooms were beautiful and great to stay in. Gym was very dIsappointing, gym with 0 weights!! Otherwise everything else was good