The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel

Absolutely loved my stay here. I booked a King room on the club floor (34; the hotel occupies floors 30-36) and it was great. The room was spacious, incredibly clean, and the service was exceptional. The guest rooms are all incredibly quiet, as there are large, thick glass doors between the elevator bays and all guest rooms. I also want to note that of any hotel I've ever stayed at anywhere in the world, the water pressure here is INCREDIBLE. It was like being under a powerful waterfall every time I took a shower and I loved it. The entire hotel staff goes out of their way to make sure that you enjoy your stay. The hotel is also centrally located and is just a few short stops away to Tokyo station. The fitness facilities are first rate, with a massive pool and a gym that has a full complement of weights and Technogym machines. I can't wait to come back to Tokyo and I would absolutely stay here again!

Staying at The Prince Gallery Tokyo was a truly luxurious experience! The hotel is in a great location, right by a metro station, and offers stunning city views from the spacious rooms. The bed was incredibly comfortable, and the bathroom — with its deep tub and luxurious amenities — made it feel like a spa. I also appreciated the provided pajamas and kimono for use during the stay. The pool and jacuzzi area had an amazing view, adding to the relaxing atmosphere. Breakfast had a wide variety of options, and I enjoyed the extra activities offered, like the tea ceremony (which needs to be booked in advance). Staff were kind and welcoming throughout. A memorable stay that I’d happily repeat.

What kind of a bed was that? |It seemed larger than a king sized. It was the most comfiest rest after a 10 hour flight. My wife and i loved the true 5 star experience as most Luxury Collections are not indeed 5 Star. We loved the drinks at the bar and loved the welcoming atmosphere your hotel had. I personally loved the lighting in the room , the hskp team was superb during turn down service and we appreciated the amenities offered in the room right from the start such as the comb, dental kits. It was truly an impeccable experience and close to so many forms of public transportation in a great location. ||We truly enjoyed watching the Tokyo sunrise every morning and the ease of the technology in the room made out stay wonderful. We truly hope to visit The Prince, Gallery again soon!

I am a lifetime Titanium Bonvoy member with over 1,500 Marriott nights and the Prince Gallery Tokyo is one of the nicest hotel I’ve stayed in. Absolutely fantastic experience in a spectacular hotel with world class service.||I stayed eleven nights at the Prince Gallery with my wife and two young adult children while on vacation in Japan. I booked the rooms on the Marriott web site and found a good rate for a deluxe twin room. ||We received a great greeting at the hotel entrance followed by a smooth check in. The hotel is located on floors 30-36 in the tower. They assigned us two rooms right next to each other on the 35th floor.||The rooms were….awesome. Very comfortable and modern. Impeccably clean. Amazing city views. The closet was cleverly designed with lots of storage. Beds were comfortable. Great bathroom - we love how they put the tub inside the shower room. Everything is controlled electronically. My favorite part about the room was the window seat next to the very large window. You can sit there all day looking at the views.||We ate breakfast at the Oasis Garden all day dining restaurant every day (I received two free breakfasts per day with my status - otherwise it was about $35). Very good breakfast buffet to go along with a small entrée menu. I recommend the French Toast. We ate dinner in the bar one night which offered great views and relaxing atmosphere.||We used the gym almost every day. It’s well equipped (maybe a little stuffy - perhaps turn down the ac by a degree or two!) but the real attraction was the views. There is also a beautiful indoor lap pool also with great views. ||In the lower floors of the tower are multiple restaurants, a Starbucks, small grocery store and convenience store which we visited several times. The Nagatachō metro station can be accessed from the tower and the Akasaka-Mitsuke station sits just across the street offering very convenient access to virtually all of Tokyo.||I give the Prince Gallery Tokyo my highest recommendation. We look forward to returning in the near future.

Staying at The Prince Gallery Tokyo was an unforgettable experience. The rooms were absolutely fantastic — spacious, beautifully designed, and with breathtaking views of the Tokyo skyline. Every detail felt luxurious and well thought-out. What really made the stay special was the staff — truly unbelievable service. Everyone we encountered was warm, professional, and went above and beyond to make us feel welcome and cared for. The location is also perfect — central, safe, and with easy access to major attractions, restaurants, and transit. Whether you’re in Tokyo for business or leisure, this hotel has it all. Highly recommended — I’ll definitely be coming back!

From the moment we entered the hotel to the day we departed, the service was above and beyond every expectation. They are so nice and go out of the way to make sure you have what you need. In fact, I spoke to the concierge Namika prior to departure and told her of my past history in Japan. When we arrived, the bed was decorated with pictures of cities from my past. It was incredibly thoughtful and goes to show how they operate. The room was top notch, great view, big room and nice amenities. We will be back!

The Prince Gallery Luxury Collection Tokyo. A stunning hotel reception is on the 36th floor and rooms from the 32nd floor. This hotel has the wow factor in spades, views across the city skyline, luxuriously appointed rooms with an emphasis on tech. State of the art well equipped gym, pool a bar with an amazing backdrop a photographers delight.|Then the food the large buffet selection of western and Japanese dishes and pick your hot selection of eggs or French toast etc. etc. the standout breakfast dish being scrambled eggs with fresh truffles a rich decadent dish.|We dined at the signature restaurant Washoku Souten and had the degustation menu maybe 15 small dishes, I can say it was the best dining experience in my lifetime.|The associates that work at this hotel are highly customer focused and ready to assist and give you the best stay possible. A hotel consists of two parts the hard side, rooms, dining, fitout etc and the team that run it both have to work at the Prince Gallery both sides compliment each other.|We found the location to be acceptable within 2 minutes walk are two underground train lines to get you anywhere in the city. The issue with Tokyo is most places are 20/25 minutes by train long as you are near a station it works.|Prince Gallery is an amazing hotel and well worthy of the Luxury Collection branding we just love this brand.

By far the nicest hotel I’ve ever stayed at, and probably will ever stay at. Felt like I was in a James Bond movie. Incredible expansive views of Tokyo’s skyline from our bedroom. Massive shower/bath to help you unwind after a long day. The scent of lavender aromatherapy greets you at every corner, almost as warmly as the hotel attendees. Accessibility to the metro was opportune for sight seeing. Would highly recommend.

I really really really liked this property. It's a little bit off the beaten path and isn't smack dab in the middle of a massive tourist zone like the Ritz-Carlton, Andaz, or some of the other higher end properties around Tokyo. The room itself was excellent and had top notch appointments. Maybe my favorite shower of any hotel anywhere, as well as technology supporting streaming and speakers through the room (including bathroom) if you wanted to play some music. The club lounge (not included for Bonvoy elites, but included for club level rooms and Amex FHR stays) had a variety of local beer, sake, and snacks on offer throughout the day. They also had an evening cocktail offering starting around 5. Breakfast is not served here, but rather in the restaurant. Food venues were excellent, but I'll be reviewing in detail separately. Staff were extremely attentive and we felt like a lot of our needs were preempted. This property will be at the top of our list the next time we're in Tokyo.

We had a phenomenal experience. Every staff member, from the front desk to the concierge, was absolutely fantastic. When we arrived, we were expected by the front desk and shown to our room by one of the staff members, who was great and very helpful. The rooms were gorgeous, with amazing views of the Tokyo skyline. The bathroom was the best bathroom I've seen in a hotel. We had sushi at the hotel restaurant on our first night and it was delicious and the breakfast every morning was amazing. Moreover, the concierge gave us numerous recommendations of restaurants and bars, and we tried a number of them and were very impressed. The food was always fantastic. This was one of the best hotels we've ever stayed. We will definitely be coming back on our next trip to Tokyo.

This is a hotel in Tokyo that was incredibly luxurious and at the top of an office building (like many multi-use buildings, there's a mix of office, hotel, and shopping here). Close to a number of subway stations and with a taxi stand on the 2nd floor, and lower 4 floors filled with stores, restaurants, and two office entry points (for even/odd floors when busy). Back of the hotel is a conference/event center with the classic Prince Palace. The back is also 4th floor entry due to being on a hill. My only challenge was the sky lobby was floor 35 - and then you had to go down to the other floors from there to get to the rooms, and back up to the sky lobby and then back down to the car or back lobbies on the 2nd/4th floors... a lot of up and down to drop off anything in your room or to take a break for the day. Staff is very pleasant, professional, courteous, and impeccably waiting for every interaction. Preeminently Japanese service, which is very much appreciated. Staff helped get the luggage up to the counter, quick, efficient check-in in the lobby. Very modern design, glass and steel and beautifully lit, tasteful art and color at night, particularly with the recessed bar down one level and the restaurant was a great mixed breakfast (Japanese and American) buffet. Air had the scent of a fragrant wood (cypress or teak?) and security card access to the elevator bank, your floor, another door out of the elevator area, and to your room door. Lights and music follow you in the corridor to your room. Inside the rooms, modern furniture, large comfortable beds, and a wonderful view of the city (even when rainy). The shower room was glass with privacy tinting glass, a rain shower plus shower head, bath, and the toilet next to the room had it's door and plenty of bidet and other options installed. The sink was large, water pressure was perfect, and plenty of little details, from the folded origami welcome to the way the towels were set out in the room, plenty of outlets for electronics, and plenty of space in the room for luggage, books, computers, and seating by the large window. Toiletries were top quality, slippers comfortable, and they had multiple types of pillows to make a person comfortable. Overall, one of the very best hotel experiences I've ever had, and certainly deserves the 5 stars.

Beautiful hotel with abundant skilled staff. No upgrade available to a king sized bed. Beautiful view and a great area to be, as well as for transportation. Second time here. It does have the grandest bar with a view in Tokyo. Strangely, no power outlet at the desk. The concierge staff is excellent. Made reservations for a restaurant on my behalf and prepared two maps to get there and an introductory letter with details to the bellhops at the other hotel where the restaurant was.

Impeccable service with smartly designed rooms. Central location that is easily accessible by 2 metro stations. Incredibly helpful concierge who helped us book a top sushi reservation. Spacious and clean gym (I suppose they all are in Japan). Tons of food options without leaving the block (sits on the top floors of a massive building). Also magnificent bar area with stunning views. Would recommend their cheesecake - served only Friday and Saturday after 9 pm. Really. It's something else.

The most luxurious hotel I have ever stayed in my life! The views were amazing, the staff were friendly and the rooms were just so spectacular. My favorite aspect was the bathroom because everything was automated that I just felt like I was living in the future. Love it!

This hotel is spectacular. If you can spend a bit more money on a hotel room in Tokyo, I would highly recommend the Prince Gallery. The first impression you're likely to have of his hotel is the breath-taking design and view of their central bar. It boasts one of the most incredible views of the Tokyo skyline, with a sleek and modern interior design complimented with wavy emerald neon strands. I've never seen anything quite like it and the bar itself is worth a special visit even if you're not staying here. Everything else is understated, minimal yet warm, and with a faint scent of cypress (or is it Sugi?) in the air. This theme continues to the rooms which all boast fantastic views of the city similar to the bar and don't have much other fussy room details cluttering things up. All the electronics and decorations feel very carefully considered to reinforce the overall feel of the space. The bathroom and shower also have a really nice modern touch to them with a waterfall style shower as the centerpiece for the tranquil bliss you'll feel getting ready in the space. The rooms are really perfect. Service is perfect. Very attentive, considerate, and pleasant - you really can't ask for more. I'm trying to think of one critical thing I could say and the only one that comes to mind is that one time when I asked the taxi staff for a bar recommendation they sent us over to that obnoxious tourist trap Kill Bill bar in Roppongi so... maybe prepare your own itinerary. Perfect. Highly recommended. Spend the money - it's worth it.

We spent less than 24 hours in Tokyo but could not have asked for a better one night stay. We booked through Amex Fine Hotels and Resorts program and managed to get upgraded to a spacious corner room. By Japan standards, the room was HUGE. There was a beautiful sitting area and the large windows provided an amazing view over the city. Even in the bathroom - the tub area had a huge window overlooking the city. The breakfast here was also a highlight. You can choose between a Japanese or American breakfast (they're actually served in two separate restaurants) but I would highly recommend the Japanese, for obvious reasons lol. The view from the restaurant is also fantastic (floor to ceiling windows) and the food was cooked to perfection!

Awesome hotel in great area. 3 minute walk to subways, trains and Akasaka restaurants. Panoramic views of surrounding neighborhood and Imperial Palace Gardens. Super modern rooms with electronic everything. Modern bath, showers, blinds, TV. Very comfortable beds. Superb service, nice bar overlooking Gardens. The only thing they need to change is more Concierge Hours - generally not available until 8 AM, 9 on weekends - odd. Also, for breakfast - eat at the bakery just outside of the hotel... the hotel breakfast is Expensive and really just mediocre.

The Prince Gallery Tokyo Kioicho is amazing. Hands-down one of the best hotels I've stayed at in Tokyo and I've been to a few for work. My SIL booked it as the first hotel in our 7-hotel trip in Tokyo and she put the best first and nothing compared after that. The rooms start on the 35th floor, which is also the same floor as the reception desk. The room was huge and not just by Japan-hotel standards, but just in general hotel standards. The bathroom is amazing and has those transparent glass that you can turn on or off for privacy. All the curtains and lighting are electronically controlled by panels next to the bed. the closet and minibar area are all enclosed in this sleek paneled area in the entryway. Everything was really clean and our room was made up every day. They even placed my son's stuffed animals on the bed each time. The view was amazing and I loved that there was a sitting area alongside the entire huge window. We had the buffet breakfast (not included) a couple of days and it was delicious and really filling. We stayed for 4 nights and 5 days and it was an amazing experience. The front desk was also really helpful with all my questions and they spoke English which helped with communication.

Easily one of my favorite hotels I've ever stayed at. The rooms are amazing. Service is fabulous, they'll help you get you acquainted to the room, help with reservations and even with getting us tickets to the Ghibli Museum. Okay, first off. Get out your phone when you first head to the room. You'll want a video of the room welcoming you (at least, if you have parents like mine, you will). When you place your room key in the holder for power, the room turns "on" and welcomes you by switching on the lights, opening the blinds, and you're just enveloped by its beauty and will never want to leave. Everything can be controlled by panels or the iPad in your room. Blinds, AC, a bunch of light settings, bathroom lighting, bathroom "screen" (with it off you can see through into the bathroom). The speakers from the tv also connect into the bathroom as well. My parents did not want to leave. So much so, that when given the option to go out for the day, they chose shorter activities, so they could quickly go back to the hotel to enjoy their room. The pool, hot tub and gym are complementary and are really well done as well. And the grounds are just beautiful. Make sure you walk around and explore. The Akasaka Prince Classic House is lovely to visit, even if you don't have time to stop in for a treat or a meal. There's also a Starbucks, Dean and Deluca and a grocery store on the various floors of the hotel. No JR line, but subways are close by (one with an elevator as well, if you're lugging around luggage). There's also an alley of food close by, if you're looking for something close by for the evening.

After staying a few nights here, this hotel truly goes beyond earning its 5 star rating. It is a spectacular property that excels in design, service and technology. Part I: The Welcoming and Service The lobby is contemporary, subtle and elegant. Front desk ladies checked us in quickly. They informed us clearly of lounge timing and hotel policies, making the process effortless. When we needed to make reservations to try some of Tokyo's finest sushi, the concierge was extremely helpful and was able to arrange Ginza Onodera on a last minute notice. Part II: Marriott/SPG Platinum Premier Elite Recognition After spending 130 nights at hotels this year, I've seen a good share of good and bad. Due to last minute booking and the property being sold out, did not get a platinum upgrade. However, platinum members get access to the lounge here and it is without question the best lounge I've seen ever. Top shelf liquor, wines and Rothschild champagne is included. Amazing desserts and food selections. Breakfast, afternoon tea and evening meal is provided, with stunning views of Tokyo. It is a tough place to leave when wanting to explore the city. Part III: The Room Room was filled with high end tech, from digital toilet, to digitally fogging shower, iPad controlled lights and digital curtains. It was truly a room from the future for a visitor from US. Despite its compact size, the massive window overlooking Tokyo created a spacious feeling. The tea set, the kimonos, the toiletries...everything was top notch. This property is undoubtedly one of the best experiences within Marriott group. Can't wait to return.

Folks I've stayed at allot of hotels in allot of different counties but this one takes the cake! Friends it's OASIS in the middle of the hustle and bustle of Tokyo. Let's start with the staff...they are fantastic...that's all I can say fantastic. Everyone is over the top polite, caring and genuinely interested in making your stay the best it can possible be. From the Bell Hop, the front desk staff, concierge, waiters...heck even the bar tenders are great! Okay now onto the facilities! The hotel is located about 30 something floors up in a high rise and when you reach the lobby you know you've hit the jack pot. Stunning views great you from every direction and the bar...wow, what a bar...views for days. I feel in love with main restaurant where a stunning breakfast buffet is served every day...you literally eat breakfast with a panoramic view of Tokyo as your back drop. The rooms are on point - everything can be controlled with a provided ipad...drapes, lights, tv and my oh my...the views from your room are breath taking! The gym, pool and spa are all equally as amazing. Location, Location, Location - you literally have a subway stop in your hotel and are only a few blocks away from several other stops. There are also over 100 bars and restaurants a few blocks away...everything you can think of, heck even a Wendi's and a Hooters but don't go there, try the local spots out! Safety - Not one time did I feel unsafe or unsure about leaving the hotel, walking around in the surrounding areas or about leaving belongings in the hotel...this place is great. I don't leave allot of 5 star reviews but this one deserves it, don't skip this spot...you will regret it!

It's definitely one of the best western style Hotel in japan that I stayed...and comes with wow sticker price but I guess if you are booking here you do well enough to afford (I had no choice but stay here as Marriott screwed up my reservation) So hotel room - wow, awesome view, I can sit in my hot bath and watch the Olympic stadium being built! Must be awesome view on opening or closing ceremony! Amenity - too modern for my taste. I'm old school. Hotel staff - very Japanese, polite. But I don't say nice. It's typical big city big name Hotel attitude. Access - Train/ bus / taxi...very easy. I am not familiar with this hood, but all I can tell is it's expensive area. Overall - I highly recommend this place...compare to other typical choices in Tokyo, like Intercontinental (too old), Marriott (hello am I still in Tokyo?), Ginza Courtyard (is this Chinese New Year?!), Prince Shinagawa (enjoy paper thin mattress)...I must say Prince Kioicho is definitely a good choice for business traveler!

I had an enjoyable stay at the Prince Gallery. While the rooms are a bit small, even for Tokyo, this hotel absolutely nails service. I needed to ship a few items back to the states. I was running a bit late for my flight and didn't have time to make it to the post office. This hotel was able to facilitate the shipping, package the items, and mail them back... Right from the hotel! Most hotels balk at this suggestion but Price Gallery knew right what to do. This hotel is also 2 blocks from the metro. It's very easy, and quick, to get anywhere in Tokyo. While this may not be the most centrally located hotel, having the metro within a 5 minute walk makes it easier to access various parts of the city. The rates are more expensive then other similar options (four seasons, shangri la, Mandarin oriental). Given the small room sizes and higher rates, this hotel is only worth 3 stars.

This is probably the nicest hotel I've ever stayed in. The customer service was amazing. They always greeted me with a smile. I ordered room service one night and got the burger. It was delicious. The entire hotel smelled like a spa. The rooms were nicely appointed with fantastic grooming kits free of charge. They also provided pajamas, robes and slippers. The location is fantastic and within walking distance of a lot of restaurants and shops.

BEAUTIFUL hip Chic and incredible service ! Just a few things that come to mind thinking of this hotel ! Not cheap but the location views ambience service rooms and view are amazing. So nice to be away from the madness ,hustle and bustle of Central Tokyo but just a short subway ride away from it with the akasaka mitsuey station just outside ! One of the finest hotels I have ever stayed in so modern clean and just great to come home to !

Amazing. I have worked and stayed at many many hotels over the years. This is the cleanest and nicest smelling hotel I have ever seen. The views are spectacular. The room is like a Transformer. Everything you touch opens into something else. You can control the entire room from your bedside with a touch screen. The staff are warm, polite, and have great multi-lingual skills. The sushi bar is run with care and makes some of the best sushi I've ever tasted. If you find yourself in Tokyo go here. You won't be disappointed. It is a little odd to go up to the 36th floor to reception but that's Japan for you.

Truly the finest hotel experience we have EVER had. This towering shining building is not just a structure but a wonderful team of hosts. From the restaurant to the spa to the Japanese Baths simply perfection. Views, finest finishes and technology you will see. We will be back again.

This hotel was an amazing place to stay while in Tokyo for the first time. The elevator situation is a little tricky because there are specific elevators that take you to the hotel, but once you're there, you only have majestic views of the city. The bar there is amazing and has a good selection of whiskeys both local and abroad. On the weekends they play music and it gets a little crackin. The staff is very friendly, especially when you are running around with a jet-lagged toddler at 2:30am. The rooms are immaculate and gorgeuous. I didn't really want to leave the hotel, the rooms were so nice. All of the lights/curtains are controlled remotely by an iPad. We wore the kimonos they left in the closet around like kings while we were there.

During my second trip to Tokyo we stayed at the Prince Gallery for one week. The hotel is brand new, located on the upper floors of a huge commercial building. Location is a hit and miss. Plenty to do on weekdays (it's a business area packed with offices), less on the weekends, BUT there are many subway stations in proximity of the hotel so you can go everywhere in Tokyo in just a few minutes. Coming from Haneda by train was super easy, and on our departure day we used the Airport Limousine Bus that stops right by the hotel and goes straight to Narita. In the basement of the hotel building there's plenty of restaurants, bars, a supermarket and a convenience store open 24h. We always started our days with a coffee by Dean & Deluca downstairs. Our Deluxe Room, located on the 33rd floor, was comfortable, clean and quite spacious. Turndown service every night with bottled water and chocolates or macarons. Loved the iPad and the shower glass that can be "frosted" with a button so you can't see anything from the room (this sometimes is a problem with the modern hotel rooms with an open bathroom). Service was generally quite good all around the hotel.. some things at the bar (nice for the views over the city) could be improved but overall we can't complain. Only thing that prevents me from wanting to come back here is the fact that I forgot some of my clothes in the closet, realized it back at home one day later, contacted immediately the hotel (weird fact: I had to call them in Japan as it's impossible to find an email), asked if they could send me back my things to Italy - at my own expenses- and their answer was that they didn't find anything in the room. How's that the housekeeper couldn't find my clothes left in the closet? Needless to say that this episode ruined my experience at The Prince Gallery and that this is also the reason why I can't give a higher rate to this hotel.

My most disappointing experience in the world as a platinum member of SPG. The building and hardware is 1st class in the world. The staff there is very polite. However they are lack of sincerity and not willing to really treat the guest very well. Just polite, no result, no service. Wait 20 minutes in long queue for the breakfast, no device at all during the breakfast, no coffee, no greeting. Very disappointed, will not recommend.

For our most recent stay in Tokyo, we ended up at the Prince Gallery. In the past, I've typically tried to stay close to Tokyo station largely out of convenience (since we always take the train out to the airport), but given the pricing of my favorite spots nearby, this wasn't really a feasible option. I ended up here largely because even though it was still quite pricey (as most things seem to be over New Year's), it was on the (relatively) cheaper end, and it still seemed to be relatively close to the heart of central Tokyo. With 4 subway lines within a few minutes of the hotel (and maybe some additional walking time underground), it's quite convenient from a public transportation standpoint. The cool thing about the setup of the hotel is that it's only the very top floors (30-36) that are part of the hotel. With an express elevator from the ground floor up, it's very easy to make your way to the 36th floor sky lobby, which gives you an introduction to the gorgeous city views that are a hallmark of the Prince Gallery. With multiple restaurants and bars/lounges on the 35th and 36th floor, you will have no problem finding a place to dine here or just grabbing a drink. The folks at the front desk were very helpful and made it painless to check in and check out. My only negative commentary on the staff would be the concierge service...communicating via email is very challenging, largely because there are no emails listed on the hotel website (really odd). Secondly, I was communicating across multiple folks, and the response times were always delayed - it usually took at least 2-3 days to get a response to my most recent email, regardless of how lengthy or short the query was. Given that bookings in Tokyo, in my experience, are facilitated largely by concierges and the access they have that we regular folk do not have, this was very frustrating to deal with...something to keep in mind as you plan your culinary adventures in town. That aside, though, the accommodations were fabulous, and I have to say that this may be one of my favorite hotels anywhere. The floors smell of fresh rosemary, giving it a very revitalizing aroma as you step inside the elevator bank and the hallways. The gym (on the 30th floor) has a pool with 3 lanes for swimming laps, while the fitness center has a good array of weights (no hotel is ever perfect on this front, but it's pretty good here). I really like the room design, with a generously-sized window giving you endless views out onto Tokyo; our room faced northeast and had views of the imperial grounds and Tokyo Skytree. The automated curtains/blinds blocked out light completely if you're looking for deep sleep, and the bed was supremely comfortable. I was a bit nervous about the bathroom situation when seeing the translucent walls around the shower, but there is a button that gives the walls near-full opacity. I also really liked the shower, which is almost like a mini-room unto itself and therefore much larger than your typical shower. There's also a bath (which we didn't use) that faces the window; I can imagine relaxing in that and looking out onto the city would be very tranquil. Last but not least, like pretty much all the nice hotels I've been to in Japan, the toilet is one of those 'smart' toilets. It's nice and handy but a little confusing as well. Despite the annoyances with the concierge here, I was blown away by everything else. To be, this is truly the epitome of modern Tokyo when you think about the cosmopolitan modern setup that is portrayed in popular culture. The amenities are all top-notch by any stretch, and the staff are beyond friendly and helpful in person. They also throw a very nice (and very chill) New Year's Eve party in the sky lounge, which was a fun way to say goodbye to 2018 but in a classy way without going over the top. I will almost certainly stay here the next time I am in town - it's hard to overstate how pleased I was with our time here.

If I had to describe this hotel in one word: jaw dropping. I arrived at 4AM from LA and I couldn't have been more excited to enter through the glass doors, right behind the Swarovski crystal Christmas Tree! The lobby is about half way up the tower overlooking the entire city. The cleanliness (which of course it's Tokyo), the immediate attentiveness, and genuine hospitality were probably the first signs I was going to fall in love with this city. The room itself was normal, but the showstopper is the bathroom and the view you get. As a foodie in Tokyo for the first time, it's important to take note that it's about "who you know". Well the concierge is very well connected here and can get you into some of the more famous and more exclusive restaurants in the city which is HUGE. For that reason alone, I'm glad I booked this hotel. It may be expensive, but the experience and the ability toile your Tokyo visit unforgettable makes it worth it.

Beautiful, great customer service. Especially lounge ! It's worth to pay bit more for club lounge level floor. Love to go back again .

Absolutely spectacular!!!! We stayed at the Peninsula on our previous trip to Tokyo ... this hotel blows them out of the water . The bar !!!! It's breathtaking. The service and food were impeccable. I love the Japanese culture, but the staff at this hotel take it to the next level. I will be booking my next stay here !