Samantha L.
Yelp
I was excited to try this restaurant which is located inside Hotel Indigo (old Marriott spot), with a group of friends (we were 9 adults and 2 kids) at about 7:15pm Thursday night. At first when you walk in, you see the front desk in front of you and to the left of the lobby is the restaurant/bar. Everything seemed out of place there. I wasn't sure where the actual restaurant was because there were two parts of the restaurant, the one to the left when you walk in as I mentioned and more seating was towards the back of the lobby/hotel.
We waited a good 50 minutes to be seated at the back part of the lobby which did not really look like it was part of the restaurant/bar at all. We were finally seated a little after 8:00pm, and we also asked for 1 (one) high chair for one child. Once seated we sat there, and we sat there...
No server to be seen. We poured our own waters because by that time we were parched and starving! Our server finally shows up and he takes our drink orders, and our drinks took another 10 - 15 minutes to arrive while only 5 of us ordered drinks, mine was a canned Terrapin beer, which was actually very good. Mind you, this place was not even packed at all! Now it's time to take our food orders, I chose to stick with a simple dish, the grilled chicken burger and I add my toppings and fries for my side. My friends also order simple dishes which included a couple of burgers, someone else ordered a salad, another ordered a wrap and another friend ordered the chicken thigh with basmati rice (the most complex meal of us all). Another long wait for us, too cook some burgers? Come on! Our server apologized of being out of it because apparently there was another function upstairs and they were short staffed. Again, not our problem but the restaurants. One thing I forgot to mention earlier is that it took over an hour to get a high chair for one of the kids - no joke! We had to keep reminding our server for it. Maybe they had to run out and buy one for us, who knows, but after over an hour the high chair was finally came...
It took a good 40 minutes or more for our dinner to arrive. Seriously? I was one of the last ones to receive my dinner and when our server was setting my food in front of me, the ketchup slid off my plate and onto my napkin and continued to roll off onto my long skirt!!!! I was mortified! Our server apologized for the accident and went to the bar to get me club soda and a small towel clean the ketchup off my skirt. Unbelievable.
Now the slight positive side: the best part of my meal was my fries, definitely get the fries! Nicely seasoned and delicious. My chicken burger was okay (a little overcooked), but the mushrooms on it made it better, oh and can't forget my Terrapin beer, but thats it.
Overall, I was disappointed with my dining experience at this newer restaurant in the Vining's area. Would I go back? Not really, but some of my friends said their burger was good and they will only come back if they have nothing to do and time to kill. We left the restaurant close to 10:00pm that night! Maybe the Whiskey drinks are good, but me not being a Whiskey drinker I chose not to try one. I hope this restaurant gets their act together quickly and I wish I could give it a one and a half star for the fries and beer.