Nicole B.
Yelp
Wish I could give this a 0 star review. Came for joint bachelor and bachelorette party and from the second we stepped foot in the parking lot we wanted to turn around and go home. The place is filthy and run down and outdated (which wouldn't be an issue if it was at-least cleaned and managed) but they are not. We paid a lot of money (too much) for our hotel in Chelsea tower, the room was disgusting, there was mold in the shower, the shower fixture was broken, the sheets were stained, the room was wet and musky. The hallways had garbage littered on the floors. It was a mess, these rooms with mold should never be available to the public as an option especially for almost $500 for two nights stay. Absurd. We go to the front desk to get an upgrade to a different room, the only pleasant experience was the front desk worker Angela who helped us out and moved us to the south tower, which was better but not great for what we were paying. But we had to pay for our upgrades per night which was annoying and disappointing, especially when other guest were getting comped for rooms and upgrades for less severe matter than ours right next to us. While we had to pay an extra $290 just so we can stay in a room without mold in it. The place as a whole is dirty and unsanitary and frankly a hazard. Not enough people cleaning after one another especially in the public bathroom spaces. The second day my fiancée had to use the bathroom and was appalled to see the filth that was the public restrooms, they were dirty with blood and excrements everywhere, and he couldn't even go up to our room to use the bathroom because only 2 elevators were working. It was an absolute joke. None of the employees there care about the place or their jobs, no one is helpful and even the workers admit that this place is filthy and gross. My fiancée goes to complain about the bathrooms to get someone in there to clean it and complain about the elevators, while he's flagged down to speak to the manager Chris, another guest starts screaming and cursing at my fiancée. The manager agrees to Comp our upgrades for both nights, but for some reason he never put it in the system. The people who work here just say empty promises to diffuse the situation in the moment but never follow through with what they say. Because he never put it in the system we had a difficult time checking out, which is the only thing we were looking forward to do the whole trip. They only comped us for one upgrade and gave us a horrible time checking out, nothing was right or what was promised to us, in the end we had to pay them money. It didn't make sense. It was the worst experience and weekend ever. Absolutely disgusting, they should be shut down, and NJ hygiene and healthy department should be notified. Do not book here!
