David
Google
The biggest let down is there’s no consistency.
I’ve stayed in this hotel numerous times in different types of rooms and found issues to be varying throughout.
Things like cleanliness, fixtures/fittings not working and even bed comfort type.
This visit I thought I’d try the “Penthouse Suite”. It’s a generous sized room with a good living/dining/kitchen/bedroom & balcony on the top (19th) floor.
Unfortunately the room itself had numerous problems.
It started off with light switches not working and not being able to see the writing on the digital thermostats (which also read the temperature incorrectly, meaning you freeze if you leave it on too long).
I advised the front desk about this and they did fix the light switches but not the thermostats.
The next issue the sound from the lifts. All day & night you get a constant whirring sound from them. Sometimes loud, but always there in the background.
After a night of no sleep I went to the front desk again and asked them to move rooms. There was “no availability” in the other suites, but they were happy to downgrade me to a worse/cheaper room with no compensation.
I told them that, if they gave me 1 free nights stay to make up for the night I’d lost, I would accept. I thought this was fair, but they rejected this and offered me a discount (off their standard prices) on my next stay. No thanks.
Back to the room I go and other issues such as ants, the fridge not shutting properly, the cleaning being half done, bed being rock hard, water not being replenished (even after requested) and the room entrance door security lock not working, reared their ugly head.
In the other rooms I’ve stayed in there’s always been minor issues, but none this bad.
And the bed thing is perplexing, as it’s usually softer than this. I can’t understand why the hotel has different types of bed depending on the room you choose?!
Also, the buffet breakfast has been steadily getting worse as the visits have gone by.
I’ve given it 2 stars because I genuinely think this hotel is good value for money in a great location, if you get the right room.
But after paying the most for what should be the best room in the building, I feel thoroughly let down and am not sure I will return again.