848karns
Google
One of the worst experiences of my life... I consider myself a regular customer of this hotel for the past 6 months, I have stayed here at least 25 nights. ||On August 30th, before check-out time, I called the reservation department to extend my stay for another night because I was feeling unwell and needed rest, so I could not check out. ||Around 10 pm, I went out for dinner. When I returned around midnight, I found out that my key card was no longer working. I went to the reception desk to ask for a replacement key card. ||The staff immediately asked me to pay for the new room. By around midnight, I was unable to pay because the online banking system was down. I asked them to let me pay when I checked out. The staff refused my request and forced me to leave the room and pay them immediately without any explanation. When I asked to speak to the manager, they refused, saying that all the managers were off duty. ||||They then proceeded to tell me that they would call the police if I did not pay 270 baht, which I could not do at that time due because my online banking is not working.||||They refused to let me in the room and then called the police. Then 5 police officers came to the lobby. They asked me what happened. After I told them what happened, the police looked confused. I asked why they were there, what did I do wrong, No one could answer my question. The only reason the hotel staff called the police was because I refused to pay 270 baht. ||The staff insisted that I pay the 270 baht and leave immediately, so I had no choice but to do as they said. Luckily, one of the hotel security guards who understood my situation offered to help me by lending me 270 baht to pay at the front desk. ||They then forced me to pack my staff and kicked me out of the hotel at 2 am. I ended up on the streets, sick,shock on what just happened, and with no money to go anywhere at 2 am. I was never taught that hotels would do this to their customers. Even the security guard who was helping me was shocked by what the receptionist did to me.